Many of the reception and waiting staff lacked customer care skills, unlike the housekeeping staff.
The rooms are in serious need of updating, although generally clean. Would have been nice to have had at least Freeview TV available.
While having the reception meal, feel there should have been more waiting staff as there were tables finishing a course and tables that hadn't been served.
Very disappointed that there was only one choice of breakfast "Full English" which meant a lot of waste. The water boiler wasn't on and the waitress kept filling it from the kitchen, defeating the object. The pastries soon ran out and were replaced with 5 croissants which arrived 10 minutes after running out. There were two wedding parties so feel that more food should have been prepared for breakfast.More
- Free Wifi
- Free Parking