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TUI SENSIMAR Palazzo del Mare
Ranked #1 of 15 Hotels in Marmari
Certificate of Excellence
Reviewed May 31, 2013

Beautiful hotel, beautiful room - well worth the "swim up" upgrade. We had a room in the 200s - a good side for sun in the afternoon, away from the noisier hotel next door at night and rooms had access to the main pool so swimming was good. The staff were really friendly and helpful. The buffet dinner and breakfast were of good quality and had a good variety of foods. The Spa was relaxing and the treatments we had were excellent. The beach was sandy and directly opposite the hotel. I would also recommend the first restaurant you come to on the right walking towards Marmari for gyros and souvlaki for lunch - again, really friendly, good food and a lovely lunch time view towards the sea. Marmari is nice and quiet but buses go to Kos town from directly outside the hotel if you want a more lively night out. A great weeks holiday, very happy to recommend the Palazzo del mare.

Room Tip: Ask for a swim up room in the 200s
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  • Stayed: May 2013, traveled as a couple
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1  Thank rdctew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 - 305 of 685 reviews

Reviewed May 14, 2013

We have had a very pleasant stay at the Palazzo del Mare. Must admit we were glad we spent the extra cash on a junior suite, the space and relative peace and quiet away from the main accomodation blocks was well worth it - the public areas around the pools (where most of the rooms are) can be quite noisy. So I would tend to agree with a previous reviewer that this well run property is probably closer to a solid four star grade unless you fork out for one of the beter rooms.

Positives
The Palazzo is a very well maintained property, the gardens are manicured, the standard of maintenance and housekeeping is very high
Quality and presentation of food in the main restuarant is very high, this is at the higher end of buffet style cuisine, several of the main dishes are cooked fresh on the spot while you watch. Good variety and selection for all tastes (unless you prefer sausage and mash that is!)
Pools are all well maintained
Front desk staff are generally very helpful and friendly - especially Lina who went the extra mile to meet our requests
All the waiting staff (bar and restaurant) were pleasant and helpful (with only one exception who persisted in trying to get me to spend more money than necessary - see below)
Visible management presence around the front of house which is unusual in our experience but seemed to help keep things moving
The beach area (whilst across a quite road) is well maintained
Ambiance was generally laid back (but then so was Marmari in general)

Less Positives
If you have a room in one of the main accomodation blocks, be aware that terraces on the swim up rooms are not exactly private, and visually the rooms are very close together
Given that the main accomodation blocks are on either side of the pool complex and that the property is generally on a long but relatively narrow lot, the main pool area and adjacent rooms can appear noisy / congested when the hotel is full (which it was for a few days until free transfers to the related Blue Lagoon Village property were offered) - the noise is channeled / echoes between the accomodation blocks with very little to attenuate it
Not all wines on the wine list were in fact available - alternatives were offered and as long as your waiter was not the in-house "Mr Upsell" (to be clear, this was just one persistent individual)you could still find some relatively good value for money wines
Your visit to the a la carte restaurant Bacco is not worth saving for that special evening - the food is no better than the main restaurant (clue: an electic truck was seen delivering dishes of food in the afternoon.....) and I am not sure most Italians would recognise this as genuine examples of their national dishes (clue: moussaka as dish of the day....).
The property next door (as in immediately on the other side of the wall) is the First Choice Holiday Village. I suspect this is not quite in the same class as the Palazzo, the main problem being noise pollution from the Holiday Village Entertainment Committee who by the sound of it were conducting their own version of the Hunger Games most days
The hotel did manage to completely run out of pool towels, apparently there just are'nt enough for all the guests when the hotel is full!

One thing to note - our visit was definitely in the early part of low season, I am not sure whether the overall experience would be quite the same in the high season, there were a few days over a weekend when the hotel was clearly full when the main restaurant was congested in the evening with simply too many people (in the end you were asked to specify a preferred time for your meal), and when the main pool was very noisy. So perhaps in the height of the season this is a place for families, and not a quiet break for two.

Room Tip: If you can afford it, go for a junior suite
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  • Stayed: May 2013, traveled as a couple
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5  Thank DelandLou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2013

The hotel is lovely and all public areas are very clean and well kept. We had the basic room but as a 5* hotel you expect certain standards. There was a constant stream of ants until we blocked up their entry hole. Other than that the room was a nice 4* I would say and plenty big enough; we didn't have a pool view really but that didn't matter as we were hardly in the room.

The hotel staff were all lovely and very friendly especially at the lounge bar. The pool is amazing if a little cold - but is was only early May and after 5 minutes it was fine. Beautiful beach with comfy lounges and clear sea.

I would say not really a family hotel as there is a lot of water and not really much for children to do. It is also a fair distance from any other restaurants and bars but we found the prices at the hotel very reasonable in comparison to other 5* greek hotels.

Overall probably is a very good 5* if you pay more for a better room, if not it is a good 4* but Greek standards and would happily stay here again. Next time I would hire a car - just for a break from the hotel from time to time

Room Tip: Better rooms are in the 200s+
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  • Stayed: May 2013, traveled as a couple
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Thank Bn07ejh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2013

This is the fourth trip we have had to this hotel, and as I write this we have just booked our 5th.. for this summer.

The hotel is brilliant, if you are looking for 5* on Kos Island, this is the place to come to.. We have looked at other hotels on other islands and none of them look this good!

Please see my previous review for in depth details..

Kos Airport is still the only thing that annoys me about travelling to the Island but you spend so little time there that I can get over it! If you have no expectations then you can't be disappointed with it!

Highlights for Palazzo....
Swim up rooms are a must...
Cocktails on the beach at about 4pm..
Happy hour at the Beach bar...
Sunset..
Zia Mountain Village for an Evening Meal. (book through Tagnaki Tours)
Excellent, Friendly and Welcoming staff.. with excellent standards..

Can't wait to go back..

Room Tip: Swim Up Rooms with Direct Entry to the Pool
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  • Stayed: July 2012, traveled as a couple
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7  Thank Lucy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

We stayed at the Palazzo del mare for our honeymoon in Sept 2012. Great rooms downstairs, its well worth the upgrade for the private terrace and direct pool access.
Food was great over the whole 2 weeks and, although buffet style, the quality was great and varied enough to not be boring.
We usually had lunch at the pool bar which also did great food (the Italian sandwich was amazing) at reasonable prices (considering quality and that the hotel is 5 star).
Staff were always pleasant and helpful, room cleaned daily. Pool amazing.

This is the ideal hotel if you just want to get away from it all. The town if Mamari is small, with a few shops/restaurants and is 15-20min walk from the hotel.

Had an amazing time and would definitely return.

Room Tip: Majority of downstairs rooms have private terrace (2 loungers and umbrella) with direct pool access.
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  • Stayed: September 2012, traveled as a couple
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1  Thank TheCrossley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2013

Hotel - I can not fault this at all, it is everything you expect from a luxury hotel in a tourist destination. rooms were great and spacious, food was great and well presented, (but as it is a buffet after 2 weeks got a bit boring) . Only comment I would have, is that if you turn up in the lat 15 minutes of breakfast, the staff are clearing up and occasionally I felt we were a hassle to reset a table.

Pools - These are immense, if you want to swim and relax in a pool then I do nto think you will beat these anywhere, clean, deep and quite.

Local area - There is really not much too it and it is quite run down, however the hotel has everything you could want so was not really a problem. I booked car rental with a local company in Marmari (local village) before I went, which saved me about £80 so worth looking into.

Kos airport- a not a nice place! Given that we had taxi transfers the airport and getting to the hotel was a nightmare. Our Taxi took about 20 minutes to turn up, which the Thompson rep apologised for, but all the coaches had left before we did, and then coming back it was horrendous in the airport. total lack of organisation and then 4 airplane passengers crammed into a space only really fit for 2 at a push. If you are flying charter - just be aware that the airport is a dump! Not the hotels fault so I have no marked them down because of this.

  • Stayed: July 2012, traveled as a couple
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2  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2012

Returned for second visit in June 2012 following an amazing time the previous year. Didn't think it could be any better but we were wrong. It was amazing

Pros

The hotel is simply perfect - however long you stay for wont be long enough!

Rooms - direct pool view rooms are well worth the upgrade

Staff - upon arrival, staff knew us as returning guests and were treated warmly. All the staff from waiter to senior managers work extremely hard and very long hours. We would like a special mention to Klaudia, Vasilas, Anastasia and Manos. These members of staff truly made our holiday. We hope these staff members are here next year. 

Location - set on a private beach and only 15 minutes from the airport, this really is heaven. 

Cons

Dress code at dinner was not always enforced. It's not too much to expect you to dress appropriately in a 5 star hotel

On departure, it took nearly 30 minutes for our bags to be taken from our room to reception (bearing in mind, walking the same distance took less than two minutes)

These two small niggles, didn't impact our holiday but wanted to give a balanced view. There are so many wonderful things about this hotel and so few negatives. Within a week of coming home, we had already booked for Summer 2013. Can't wait to return!

  • Stayed: July 2012, traveled as a couple
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8  Thank lilbear82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TUI SENSIMAR Palazzo del Mare

Address: Marmari, Marmari 853 00, Greece
Location: Greece > South Aegean > Dodecanese > Kos > Marmari
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Marmari
#1 Family Hotel in Marmari
#1 Spa Hotel in Marmari
#1 Luxury Hotel in Marmari
Price Range: $165 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TUI SENSIMAR Palazzo del Mare 5*
Number of rooms: 175
Official Description (provided by the hotel):
Palazzo del Mare, a luxury five star adults only hotel with 175 guestrooms, was built in 2008/9 and extended in 2010. It is located near the village of Marmari, at the north-west coast of the island of Kos, only 50 m from the beach, 15 km from the airport and 17 km away from the centre of Kos island. The Hotel has a two-storey main building, one building with three floors, ten two-storey buildings and the area of the Presidential suite and the ten Executive suites, all with private pools. Each luxurious room and richly appointed suite features a bath or shower, bathrobes and slippers, hairdryer, coffee and tea facilities (replenished daily), direct dial telephone, internet access and in-room safe (both free of charge), individual air conditioning and a satellite TV. All ground floor rooms have direct access to the pool.Palazzo del Mare offers a variety of facilities like the Sogno main restaurant ( a buffet restaurant with terrace), the Pool Snack bar for lunch and the Culinarium a' la carte restaurant (dinner only). For refreshing drinks you will find the Sole Pool bar, Vento Lounge bar, Porto Beach bar and Parola Café offering crepes and ice cream.Our international guests can enjoy a 4500 m² swimming pool with Jacuzzi and water jets, an indoor heated pool (120 m²) with separate Jacuzzi, the fully equipped Onda Gym as well as the Armonia Spa (450 m²) with various treatment rooms, where our only goal is the inspiration and the "harmony" of your body and soul. In the hotel you can as well find a mini market, a boutique shop and an internet corner.Ideal for those, who wish to try something new and combine a relaxed holiday with high personal attention, that puts guest's comfort above all! From the moment you approach Palazzo del Mare, you know you are in for a quality experience.... ... more   less 
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Also Known As:
Palazzo Del Mare Marmari
TUI SENSIMAR Palazzo Del Mare Kos/Marmari

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