The hotel is a bit tired and in need of TLC. The decor is 1970s and we had problems with our room - blocked shower, TV didn't work. Despite being located just off a motorway, it has beautiful views of the Tuscan countryside. There's nothing nearby so you need a car to travel to Grosseto or Sienna. The food is appalling - the dessert on our first night was so bad it would have bounced off the walls! The staff were really friendly but despite being a 5* star hotel, service was not a priority. Everything is set up to make it easier for the hotel and not the guest. E.g. You can't get towels at the pool side, you have to go up in the lift 3 floors to the spa and there is no room service. You can't have breakfast on the terrace because it's easier for them to serve you indoors. We got a really cheap deal so took it in the spirit of what we paid but would have been really upset had we paid full price for this hotel. Definitely not 5*, more like 3*.
- Official Description (provided by the hotel):
- Petriolo is located in the heart of Tuscany, surrounded by fascinating wild scenery as well as artistic and cultural itineraries of great interest. Immersed in the unspoiled beauty of the typical Mediterranean bush, the resort is only a twenty-minute drive from Siena, and 80 km from Florence, the capital of Tuscany. At Petriolo Spa Resort, well-being comes from nature itself, and predominantly from the hot sulfurous water which has been springing from the earth for thousands of years at 43° C, composed of elements capable of positively stimulating the entire organism. ... more less
- Reservation Options:
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- Also Known As:
- Petriolo Hotel Civitella Paganico
- Petriolo Resort Civitella Paganico
- Petriolo Spa Resort Italy/Tuscany - Civitella Paganico