When we arrived, the place looks good. The lobby was big and the swimming pool looks nice. So we started to think that this is a good place to stay. But when we checked in at 3pm, the room was still not ready. It was past 4pm when we got our room. The first room they gave us was terrible! It was dirty and stinky , it seems like that room was not used by a guest for a long time. The floor was dirty, the CR was disgusting, no shower curtain, no TV, no telephone and the list goes on. So we demanded for a room transfer. They transfered us to the next room which looked better than the first one. Though the CR still looks a little dirty and no shower curtain, the smell of the room was fine and there was a flatscreen TV and a phone! We settled for that room already. After unpacking all our things, we were ready to explore the place, we couldn't open the door, we were stocked inside! We called the front desk for help 4-5 times but no one came. After an our or so, we gave up waiting. Good thing I have a swiiss card and we tried fixing the door ourselves. After dismantling the door knob, we were able to get out of the room. We went to the front desk to complain that no one helped us, they just gave us a smile. Horrible horrible service! The Worst!
- Official Description (provided by the hotel):
- Chateau Royale is a grandiose 100 hectare land that fuses its inspiration from France, China and the Philippines, it is the largest integrated resort in Batangas that features a village of cabins, townhouses and a premiere hotel for accommodations. Being a quick destination from Metro Manila, the property features a DENR certified rain forest, collection of rare bird species in the aviary, colorful and intricate flowers in the orchidiary, and various exciting outdoor activities from zip line, wall rock climbing, and pools that includes the largest wave pool in the country. The resort also is perfect for both business and leisure as it provides the various indoor facilities: the biggest function rooms to meeting rooms, theater room, game rooms, and spacious spa facility. Chateau Royale is your massive resort for all occasions and purposes that provides you harmony with nature and still gives you access to cosmopolitan requirements. It is a destination property that also features cosmopolitan requirements such as wi-fi and fully equipped function rooms, theater room and more. ... more less
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- Also Known As:
- Chateau Royale Sports And Country Club
- Chateau Royale Sports & Country Club Hotel Nasugbu
- Chateau Royale Hotel Resort And Spa Batangas/Nasugbu