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“VERY POOR SERVICE... HELL DESTINATION!!!”

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Canyon Cove Hotel & Spa
Ranked #2 of 4 Hotels in Nasugbu
Reviewed June 6, 2013

AVOID!!! Dirty room needs more improvements in your rooms
Dont focus in pool and the outdoor facilities only... Rooms needs totally renovation
towels, linens and beddings need to replace new one
it such a waste of money and time to stay in this HELL HOTEL
A lots of mosquitoes and flies in the lobby & rooms
too horrible and the pool to much crowded. Housekeeping dept responding to my calls, i called them up like 3-4 times about the Door Matt in the comfort room but they are not responding well. The telephone inside the room is not working need to fix it. The safety vault inside the wardrobe cabinet is not working too. Staff are not accomodating especially in the lobby.
Avoid!!!

Stayed: June 2013, traveled with family
2  Thank Rein P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 - 645 of 842 reviews

Reviewed June 3, 2013

We avail of Metrodeal Promo and the price is low with free kayaking. We had an excellent stay, their room is spacious enough for the 3 of us, our room was located at 2nd floor north wing. We did not encounter any delays in checking in and out. Their lobby staff was very nice to us and accommodating. Although we did not dine inside, we go out for our lunch and its still OK since we have our own car. The beach and the pool is not crowded since we stay there last May 29-30.

Overall, we will definitely comeback and recommend to our friends/relatives.

Room Tip: Choose a room along north wing area (it's newly renovated). Bring pillow if you have kids with y...
See more room tips
  • Stayed: May 2013, traveled with family
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2  Thank Nico N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

When i arrived, front desk officer informed me to stay in the lobby as their linens are not yet dry! Lots of dead mosquitoes on the floor, linens and toilet. Slow services i waited for more than an hour for a bell service, to the point that i need to go to the front desk to follow up the bell service staff! Plus the breakfast buffet is from 7-9am only. Bringing Foods are not allowed, and i don't like the menu from their restaurant!

  • Stayed: May 2013, traveled with family
    • Value
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2  Thank glamorouslac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Positive reviews:
The room is spacious. There's one queen sized bed and one daybed, both very comfy and with fluffy pillows.
The comfort room is clean and spacious also. With hair dryer, hot and cold water, toiletries.
The aircon is working good. Even with a very hot temperature outside, the aircon can still make the room cold.
Pool is very nice and the water is warm, probably becoz of the very hot weather. So our 5 month old was able to dip in the pool.
Beach is also very nice and clean.
Negative:
No rugs or carpets on the front door and in the cr, which made the floor of the entire room dirty becoz of our wet slippers from the beach and pool.
No wifi in the rooms, only in the reception area.
Food is quite expensive, and the taste is just so so...
Very far trip. Their website did not give a good map going there. We just googled a map going here and we got lost becoz what google map provided was a map that was not yet being used by public commuters. One tip, when going there just go via Tagaytay-Nasugbu road and do not use the road via Ternate and Naic becoz you will have a hard time getting there and you will get lost!

  • Stayed: May 2013, traveled with family
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Thank prettygurl00001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We just had our company summer outing in Canyon Cove Resort and all I (on behalf of my officemate) can say is that Canyon Cove is such a waste of money.

1. Super 0% customer/resort service - replenishment of food during our lunch and dinner are always late or I can say "always kulang". We are 250 employees and we are all lined up and we need to wait for 5-10 minutes before they replenished the food. Food concessionaire sucks. Super BooBoo

2. Rooms - creepy room and really small. Comfort rooms are so kulang kulang, they can't even provide us rugs for floor and may tumutulo pa... Super BooBoo again

3. Beach - great :)

4. Pool - really big and warm water ...

5. Oceania Ballroom - nice function hall

Well, we will never go back again in this resort. Super mahal and it's really not worth it.

Hopefully, canyon cove resort can improve their services.

  • Stayed: May 2013, traveled on business
    • Service
5  Thank LovintheBeach07Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2013

One of the closest beaches to Manila. 3 hrs to get here. Nice break from high rise pressure.

Day tour - access to beach good, ran out of changing rooms so bad. Toilets poor, service was poor. 100 for a local beer - not bad but bring some in with you like I should have done. Swimming pool nice and big. Play areas with climbing frames for kids. Some of the entrance fee (entrance 800) can used towards food. My lunch choice was 280 for fried fish with steamed rice. You get 300 of the entrance fee to go towards food or water sports. Jet skiing started at 2400 for 20mins so far too much if you ask me.

  • Stayed: May 2013
    • Location
    • Cleanliness
1  Thank bazildog12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

The place is great for foreigners and families who just want to enjoy nature away from the city. The rooms are superb and the pools are big enough for a lot of guests. However, the breakfast buffet is too expensive for a resort. They also don't offer in-house restaurant food for room service.

Overall, we enjoyed our stay there. It was a good thing we brought our own vehicle so we could drive outside the resort to look for cheaper alternatives for food.

  • Stayed: December 2012
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3  Thank QuellyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Canyon Cove Hotel & Spa

Address: Far East Road, Piloto Wawa, Nasugbu, Luzon 4221, Philippines (Formerly Canyon Cove Beach Club)
Location: Philippines > Luzon > Calabarzon Region > Batangas Province > Nasugbu
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Nasugbu
Price Range: $72 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Canyon Cove Hotel & Spa 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Canyon Cove Beach Club Hotel Nasugbu
Canyon Cove Hotel & Spa Batangas/Nasugbu

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