We booked and made a deposit as downpayment for reservation on half the price in a Suite room 6 days before our check in date but upon arrival the receptionist informed us that the room was not available. We argued about it told them that it was so unfair and what is the use of making reservation and they even texted us the confirmation of our booking. After so much argument they suddenly said they will search for a room for us and they found one after one hour of waiting. So disgusting! Early morning was supposed to be an Eat All You Can breakfast, but to my suprise the area was like an evacuation center guests were searching for food. My daughter didnt even have a complete meal.
However, the pool was nice but in the beach, its so dissapointing that i wasnt able to have fun to swim as there are so many rocks under the sea some have sharp stones.
They have restrictions that no animals allowed but i saw dogs with guests in the hotel and they allowed them.
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- Also Known As:
- Canyon Cove Beach Club Hotel Nasugbu
- Canyon Cove Hotel & Spa Batangas/Nasugbu