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“Don´t stay there if you don´t have too!”
Review of Merica Hotel

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Merica Hotel
Ranked #27 of 50 Nakuru B&B and Inns
ski
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Don´t stay there if you don´t have too!”
Reviewed March 26, 2013

It is very poor customer service at Merica Hotel in Nakuru. We had booked, received confirmation of rooms, plus the invoice for our stay. When we arrived they said the rooms were rented out to someone else. We did not get any help to find other accommodation. Not professional and very arrogant. Unreliable!

Stayed March 2013, traveled on business
Helpful?
5 Thank KirstenUnderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPSMerica, Manager at Merica Hotel, responded to this review, April 3, 2013
Dear Guest,
It’s unfortunate that this overbooking did occur and we apologize for the incident. We have taken corrective measures to ensure the same does not occur again. Meanwhile we have dealt with all the staff that miss-managed your experience. We would like to welcome you back to Merica the next time you are in Nakuru.

Regards,
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2013 via mobile

The location is good if you need to be centrally based. Rooms are large and comfortable, bathroom a little run down. In-room safe and mosquito nets provided. Very good wifi! Also nice breakfast buffet and a nice pool area. Price maybe a little steep for what you're getting however.

Stayed March 2013, traveled on business
Helpful?
1 Thank Emma_Elfversson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPSMerica, Manager at Merica Hotel, responded to this review, March 21, 2013
Dear Guest,
We are glad you enjoyed your stay with us.We appreciate your positive comments about our accommodation, food, amenities and central location.We are embarking on a major upgrading project to improve our accommodation facilities. We will be happy to have you back soon.
Regards,
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 3, 2013

The reception on arrival was good (Rebecca & Anne pls keep it up). However, I was very disppointed on 25 Dec 2012 by the the room attendant who cleaned our room. We had carried a cask of 5 litres wine but when we went to church on xmas day morning on return we found our wine was fetched and only about 1 litre was remaining. We were very disppointed because we had planned with friends a picnic at Nakuru National park on the following day as my daughter was celebrating her 18th birthday. We have travelled wide in Kenya e.g. Mara, Olotukai, Tsavo, Mombasa & Malindi and we always carry wine but it has never happened to me like. We vowed never to go back to Merica and would advise travellers to be carefull with and take care of such eventuallities. My question is why would room attendant empty our wine? We cannot recommend anyone to stay at Merica.

We reported our complains but we had to follow it up like several times. Although a discount was extended to us our wine was more expensive than that.

Room Tip: I believe all rooms are noisy but avoid the ones facing the parking and on Kenyatta avenue
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sophia n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPSMerica, Manager at Merica Hotel, responded to this review, January 6, 2013
Dear Guest,

Thank you for your review. Once again we sincerely apologize for the incident regarding your wine cask.We have noted your comments and will use them as key points in our continuous improvement plans.

Regards,

Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 10, 2012

I see that Merica hotel has poor review which I do not know why is it because it is not that bad at all.
First of all, I would say that food is AMAZING, rooms are quiet okay, and security of hotel made my stay because they kept me company and we had great laugh together.
As Kenya as Kenya is my love, hardly anything there I would not like, but honestly, hotel is NOT BAD AT ALL! My grade is 4.
It is because Location is not that perfect, I would not know what to do except standing in front of hotel with security.

Visited August-September 2011.

Much love for Merica hotel!!!!!

N

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Nera P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPSMerica, Manager at Merica Hotel, responded to this review, December 13, 2012
Dear Guest,
Thank you for your comment. We are delighted that you enjoyed your stay with us and this is truly appreciated.We have plans to improve our facilities in order to make our guests stay more memorable.
Best Regards,

Merica Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uxbridge, United Kingdom
Level 6 Contributor
345 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed November 27, 2012

After a long drive from Kisumu I really need to relax but the rooms were dark and not overly clean. The bathroom facilities were poor and it was hit and miss for hot water. No A/C. I needed a massage for my back and was told they only did one type of massage. This young girl came in dressed in normal clothes and started to massage me. She had no idea at all and I had to direct to what to do. Total waste of time. Then when i went to check out found they had overcharged me. Instead of giving any money back just told me I will get a free massage next time.Finance staff hopeless. Reception staff no better. The buffet food available was awful and restaurant service just as bad.
One of the worst hotels I have stayed at in East Africa

Room Tip: Find another hotel is the simple answer
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OPSMerica, Manager at Merica Hotel, responded to this review, December 3, 2012
Dear Guest,

We thank you for your feedback regarding your last stay with us. We have noted the areas that did not live up to your expectation and will concentrate our efforts and resources to improve on them.

Regards,

Merica Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nakuru hotels

Oslo, Norway
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 14, 2012

This is the worst hotel i`ve ever stayed in.
Carpets on the floor in the rooms,and they are not at all clean and i even found some rusty nails sticking up from the carpent!!...so glad my kid was not crawling around......
The service of the people working there, it SUCKS bigtime. NO SERVICE what so ever, not even a smile on their faces. I met ONE nice person there, and that was the bartnder in the hotels bar.
The restaurant took forever to come with food. Expect to wait for food at least 1 hour++
Very old bathroom with a shower that covers the bath in water. The light in the bathroom also started to burn.
And the location of the hotel,...right on a extremly busy road, no silence.
TERRIBLE-JUST STAT AWAY !!!!!!!! p.s-and check out how i had to charge my phone....

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level 5 Contributor
80 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed October 6, 2012

Things started rough and ugly the first few days. I had to restrain myself from posting a subpar review, and glad I did because things mildly improved over my 16-day stay. An important reminder that one or two bad incidents do not always warrant a poor review. Nevertheless, only three stars can be pinned for this hotel.

Location: Near the CBD with easy transit options. Is across the street from a new nightclub with loud, no...LOUD music the evening through eary morning. Not just on weekends either. I'm no crybaby, this It is a serious problem which requires people on the main street-side of the hotel to move to another room. Some government official was paid a plenty to turn their head issuing a licence to allow that noise across from the hotel. The hotel says they are doing everything they can to resolve this, including recording all complaints to show the bar owner. For the guest, stay away from that side of the hotel, even you deep sleepers like aye!

The gym is 300Ksh daily, but longer term stayers can negociate a reduced price. The space is relatively large (to Kenya standards) with a balance of machines and free-weights. The pool is there but half the time was "under treatment" per signage. The buffet is adequate. If you like consistency, then this is the place as breakfast never changes. If you like variety, order (for extra charge) off the menu.

TIP: A local trick is to not provide a bill to you when you leave (ie: for dinner or drinks) but they remember you the next day and ask for cash, claiming they "cashed out" already and don't have the bill. Really they are trying to pocket the cash as they never rang up the tranaction to begin with. This game is not limited to this restaurant, but was attempted on me three times!

The rooms are decent. Again, stay miles away from the main stret side due to noise. OTOH, east side of hotel brings warm sun and it never really cools off in the rooms. My two requests for a fan went unfulfilled. They do offer small refrigerators, on request. Mosquito nets in each of the rooms, along with bottled water and safe. The showers...are unfortunate. Not a single day went by where I enjoyed waking up, largely because I had to endure poor quality showers, ranging from lack of hot water on some days to a shower head that sprayed half the water outside the tub. Really just unpleasant. WiFi was complimentary and worked well throughout the hotel.

The front desk staff really varied. There were a couple very pleasant people to work with who smiled and demonstrated a willingness to serve guests. Others were simply indifferent.

All that said, 3-stars are in order. This hotel offers many of the same things a 4+star hotel offers (internet, pool, gym, 24-hour room service, concierge, etc) but freqently offers these at a 2-3 star level. Plenty of room available for improvement here.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mike G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Merica Hotel

Property: Merica Hotel
Address: Kenyatta Avenue | P.O Box 560, Nakuru, Kenya
Location: Kenya > Rift Valley Province > Nakuru
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 50 B&Bs / Inns in Nakuru
Number of rooms: 94
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