We went to Carluccio's during the xmas rush for shopping and dropped in there for a quick drink. We ordered a cappuccino, chocolate bread and butter pudding and a italian speciality coffee called a Berecin. That consisted of a mini jug of espresso, melted chocolate and a jug of cream. You had to mix it in your own variations to get the right drink, it was a complete waste of time in my opinion. For someone who's never had this drink, it would take me several try's before perfecting it and then the enjoyments gone out the window. Give this one a miss. On the other hand, one of our water glasses were chipped, I pointed this out to the waiter who moved the glass away and then the manageress came over. She was extremely pleasant and said she was very sorry this had occurred and gave us everything free. I said to her that the coffee and dessert were fine and that she didn't have to, but she insisted. Great customer service, accidents happen. The sign of a good restaurant is the one that actions the problems to solve them.
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