Having stayed here many times previously, we were looking forward to a return after three years. Sadly the sparkle has gone, despite a very friendly welcome at the reception, the reception staff were always very friendly.
Room was very small, we wanted a room with a walk in shower to assist my disabled wife, room would be better classified as a single.
One of biggest changes we noticed was the quality of food at dinner, previous stays have always left us with fond memories of good local produce and a very high standard. It may have been the chefs night off for all we know but the quality was no more than poor pub food. Even heard other complaints from adjacent table, when they enquired about the vegetarian option, when told, the guest replied ' you are serving the same dish again as last night''.
Breakfast was nothing special, below average, service well below expected standard. There appreared to be a lack of staff, we ended up clearing our plates and piling them on to another uncleared table.
Just a lack of detail and really lacking someone taking control and running the restaurant.
Whisky is the draw, this was our key reason for staying again to attend a whisky event at Dufftown and once again to enjoy the bar and share the knowledge of the bar staff - what has happened. Let''s hope we were just visiting at a very off day, but I have my doubts a good few changes are urgently required to regain the strengths this hotel once and should continue to hold in the heart of such a fantastic setting.
PS please check rooms before allocation, shower doors not working, no TV remote etc etc.
- Official Description (provided by the hotel):
- Nestled in the heartland of the malt whiskey industry, the idyll enjoyed of the Craigellachie Hotel is almost unrivalled anywhere in Scotland. Combining the style and elegance of a bygone era with the most modern of hotel facilities, guests can enjoy marvellous accommodation in any of the 26 en-suite rooms. Choose one of the Master Rooms or Mini-Suites which overlook the River Spey and the famous Craigellachie Bridge built in 1814. Dining experiences will only but delight, with the Ben Aigen Restaurant offering a range of traditional dishes. After a meal, relax in the Quaich Bar and select one of the 700 single malt whiskies that adorn its walls. ... more less
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- Also Known As:
- Craigellachie Hotel Scotland