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“The only 'secret' is the terrible service”

The Secret Garden Tea Room
Ranked #10 of 29 Restaurants in Worsley
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed October 5, 2013

Recently moved to the area and took my family who were visiting for the weekend to the Secret Garden Tea Room. We took a seat outside and went inside to place our order, twenty minutes later the waitress came out to say that the receipt 'hadn't printed properly' and could we give our drinks orders again. This was a lie because the receipt had printed correctly. After giving our drinks orders again, We waited a further 10 minutes (half an hour in total) for two drinks. Strawberry milkshake was vile! Do not order! Over an hour had passed and we still hadn't received our food. When we asked the waitress when it was going to arrive she said they they were just 'plating it up now', 20 minutes after this lie we were still waiting. After informing another waitress that we couldn't wait any longer because I had a bank appointment to go to she told us that the reason it was taking so long was because they had ran out of chicken! Had they have told us, we would have happily changed our order. There was a real lack of communication and we did not appreciate being lied to. They were clearly understaffed, you would have thought that they should have adequate staff on that day given that it was a Saturday and several tables were reserved for a baby shower. We had to get up and leave at this point, this is something we have never done before. Very poor that they did not even offer to give us the two drinks we had ordered for free. DO NOT GO HERE. There are much better places nearby.

    • Service
8  Thank JB B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 - 144 of 156 reviews

Reviewed September 19, 2013

Just had another lovely meal at the tea rooms Thursday Bistro Night. Great food and a good choice of dishes. It's excellent value for money and so nice to get home cooked food rather than the standard pub meals served in Worsley.

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2  Thank Podleader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Went there on the bank holiday for lunch. Took a while to be served initially. Sandwiches were ok, but veggie options were limited. Wanted to have ice cream for desert, but waitress never came back for our order. When we tried to ask another waitress we were literally shown a hand and told "I'm not even listening". Won't be going back even though it's right on our doorstep.

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6  Thank Cereal_Complainers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

This is just around the corner from where I live, but we still call in for breakfast and a coffee! It's growing in popularity and I'm happy to support a local business that cares so much about its customers.

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2  Thank winnie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

Had a lovely breakfast at a very reasonable price. We didn't find the service slow in view of the fact that everything is prepared freshly, so for instance the toast was lovely, warm and crisp.

If you are staying in a hotel nearby, don't have breakfast there, go to the Secret Garden, it's much better value.

2  Thank superpup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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