Recently moved to the area and took my family who were visiting for the weekend to the Secret Garden Tea Room. We took a seat outside and went inside to place our order, twenty minutes later the waitress came out to say that the receipt 'hadn't printed properly' and could we give our drinks orders again. This was a lie because the receipt had printed correctly. After giving our drinks orders again, We waited a further 10 minutes (half an hour in total) for two drinks. Strawberry milkshake was vile! Do not order! Over an hour had passed and we still hadn't received our food. When we asked the waitress when it was going to arrive she said they they were just 'plating it up now', 20 minutes after this lie we were still waiting. After informing another waitress that we couldn't wait any longer because I had a bank appointment to go to she told us that the reason it was taking so long was because they had ran out of chicken! Had they have told us, we would have happily changed our order. There was a real lack of communication and we did not appreciate being lied to. They were clearly understaffed, you would have thought that they should have adequate staff on that day given that it was a Saturday and several tables were reserved for a baby shower. We had to get up and leave at this point, this is something we have never done before. Very poor that they did not even offer to give us the two drinks we had ordered for free. DO NOT GO HERE. There are much better places nearby.
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