Given that this restaurant/pub is only ten mins walk from home, its convenient for when a quick cheap tea is required. The pub is one of the 2 for a tenner establishments, and while some of the food can be hit or miss, in general it is usually OK for what you pay.
The pubs star feature is its location, right next to the canal, something it doesn't really make the most off.
Its main problem is staffing, which I guees is always done to a bare minimum. If you suddenly get a nice day - then they struggle with the rush.
A visit approx 5 weeks ago on a unexpected sunny Wednesday had seen the pub busy when we arrived at 7.30ish. We sat outside, food came quick, but six or seven tables around us had empty glasses on. Staff were only just starting to clear them away when we left approx 45 mins later.
My wife and I actually started to enjoy the amount of times one of the girls came out with food, only to walk back in empty handed. No attempt at all was made to clear dirties away.
However it was a vist last week that really showed how much staff care at this pub.
Arriving on a Tue evening, about 7.15ish, again it had been busy. Plently of spare tables - all of which were clear. The four of us selected a table, decided on what we were eating and I went to the bar to order.
A small queue but not a problem. After a couple of minutes my wife approached me to say they had been told / asked to move tables as the one we were sat was reserved. There was no indication on the table, which was pointed out, the reply being an abrupt someone had probably moved it. We switched tables (there were plenty to pick from).
Slightly annoying, but not the end of the world. However what tipped the scales was the service I received when placing the order. The converstaion went along the following lines:-
Me - Table 38 (or whatever number we were sat at)
Girl - Hours wait
Me - Sorry?
Girl - hours wait for food
No sorry sir we are a little busy this evening, there may be up to an hours wait.
Not even a hint of warmth or care in her voice.
I dont expect to enter any establishment and be greeted with two words that dont even form a sentence.
The four of us left and went to The Woodside around the corner.
The restaurant lost four meals that evening along with drinks. I suspect nobody cared or even noticed.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.