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“Good, but not quite as good”

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Novotel Manchester West
Ranked #2 of 2 Hotels in Worsley
GreenLeadersBronze level
Glasgow, United Kingdom
1 review
“Good, but not quite as good”
Reviewed July 6, 2011

I stayed here at the start of July for a family meet up, it was very nice when we walked through the door. Nice reception, well groomed staff, a nice bar and light music which made us feel very welcome but like most hotels it got worse and worse as we got further up the hotel.It went from being a nice hotel to a jail. All the dark colours in the hallways and energy saving lights throughout. I was expecting more of Novotel because we have been to many Novotel's before and they were all top class. Don't let this review put you off of all Novotel's because others are better! Hope this helped

Room Tip: Always ask for a room looking onto the gardens at the back of the hotel or you will be looking onto...
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Allan132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, July 12, 2011
Thank you for taking the time to write a review about your recent visit to at the Novotel Manchester West. I’m delighted that you enjoyed your stay and we have noted your comments about the lighting and colors, which we are looking into. Kind regards, Zak Mouafik
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707 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Southport, United Kingdom
1 review
Reviewed July 6, 2011

Stayed here for two nights in July with my husband and our two very young children (ages 9 weeks and 2 1/2) after getting a cheap deal directly through the hotel. We only paid £43 per night including breakfast for all of us so for the price paid we were incredibly impressed with the standard of hotel and service.

Every member of staff from reception, resteraurant and cleaners were friendly and polite and we were not made to feel at all awkward that we had paid such a cheap price!! (The standard room rate I think is usually £129 per night which doesnt include breakfast)

It's set in a lovely area and only 10-15minutes drive from the city centre depending on traffic. Breakfast buffet was of high quality and I can recommend the sausages even though they look like cheap ones they're really meaty and tasty! Evening meals are quite expensive I think around £13-£16 each so we went to the pub next door (literally staggering distance) which serves lovely food and when we went it was two main meals for a tenner Mon-Fri so cant argue with that!

Pool was warm and clean, small play area outside for the children was in good condition although probably more suited to children a bit older than ours. Our room was clean and smelt nice including the bathroom; the toiletries were refilled daily even though we hadnt used up the previous ones. Blackout curtains in the room which is very important with small children!! And very comfy beds including the pull down sofa beds (which were already made up for us on arrival).

Also worth mentioning is there was a prom one of the nights we were there, lots of young teens milling around but even though our room was on the ground floor we didnt hear a thing thankfully. All in all a lovely hotel and although I balked at the 'usual' room rate when I saw it displayed in reception I am sure it is probably worth that if you can afford to pay it.

  • Stayed July 2011, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lupeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, July 12, 2011
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Manchester West and look forward to seeing you again in the near future. Kind regards Zak Mouafik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 27, 2011

We visited this hotel recently for a family wedding. I must say the rooms were beautifully decorated, the actual wedding was amazing and staff who took part in the wedding were excellent.
we only had three things we werent happy with.
1 - Check In - I called to book a hotel room for the wedding, under wedding rate, when i called the person couldnt find the wedding information or names and said they would have to charge us full rate.
My husband then called the day after and had the same response. He then had to speak to his brother (the groom) and explain that we were having trouble with bookings, the groom then had to make the booking for us.
I called two days before the wedding to double check the room was booked and to ask what time we could check in. The room was booked, i asked them to check the correct names as a few family members attending - and they confirmed they had our booking.
when we arrived for check in, they couldnt find our booking anywhere - after 15 minutes of the lady checking the computer, she asked another member of staff who said to just book a room as they had plenty. I think this is unaceptable, surely the hotel has a lot of weddings, and guests with the same surname. The mix up at check time would have been oKay, if not for the struggle to book a room in the first place.

2. The room's airconditioning, and it seemed the whole hotels air conditioning wasnt working, we had to ask for a fan for our room. The member of staff at reception didnt understand what we were asking for and kept saying he would change our room - we ended up having to ask one of the wedding organiser staff to get a fan for us.

3. this is a little, but some of the decor wasnt great, some of the little touches were excellent, but wood chip walls and dead flies in light fittings isnt great.

Other than my little moan here, the stay was enjoyable, but could have been made better if the check was smoother.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mrNmrsAshworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, July 12, 2011
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Manchester West but i am sorry to hear about some inconvenience caused. look forward to seeing you again in the near future. Kind regards Zak Mouafik
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Tipperary, Ireland
Level Contributor
118 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 9, 2011

Stayed here while we attended a conference at the Worsley Park just across the road. Good, clean and basic accomodation . Nice pub right next door, and reasonable resturant and bar on site . Chargeable WIFi through a hot spot , and through TV internet access also chargeable. Free parking . Good location and friendly efficient staff.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank EiboNewbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, June 22, 2011
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Manchester West and look forward to seeing you again in the near future. Kind regards Zak Mouafik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 2, 2011

Had a family room for 4. Room was comfortable and clean and of a standard you would expect from a 3* hotel. Had dinner in the restaurant - good choice on the menu and quality was very good, although the atmosphere was dead in the restuarant.
Breakfast - good choice from the buffet. However, 25 minutes before breakfast closed on Bank Holiday Monday, they ran out of sausages and mushrooms - that was it; no effort to sort it out!
Another minor gripe - there were empty trays and bottles outside many rooms on my corridor and they were still there at lunchtime on the following day. Come on Novotel - surely staff can collect them!
Location was good - close to motorway at Manchester West, with ample free parking.
Hotel has an outside heated swimming pool - which was pleasant and kids enjoyed it.
All in all, I would still recommend the

  • Stayed May 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asug2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zak-Mouafik, General Manager at Novotel Manchester West, responded to this review, June 22, 2011
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Manchester West. The bank holiday Monday we were waiting for the delivery, usually it arrives around 6am but that morning the driver was late which resulted in shortage of mushrooms and sausage. I spoke with our Restaurant Manager who assured me he already took the appropriate measures to prevent furutre occurence for the room service trays. We look forward to seeing you again in the near future. Kind regards Zak Mouafik
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Gateshead
Level Contributor
158 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed May 22, 2011

Good value weekend rate through website.
Room, bar / lounge and breakfast all very good. Room particularly clean and bed comfortable. Parking easy, free and ample spaces. Easy to reach from the motorway.
Visiting Manchester for concert. Taxi ride into city centre about 15 minutes. Beware of taxi charges - always ask first. Taxi for four cost £16 - £4 per person.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dillybop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zak-Mouafik, Manager at Novotel Manchester West, responded to this review, May 25, 2011
Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Novotel Manchester West and look forward to seeing you again in the near future. Kind regards Zak Mouafik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Manchester West

Property: Novotel Manchester West
Address: Worsley Brow, Worsley, Salford M28 2YA, England
Location: United Kingdom > England > Greater Manchester > Salford > Worsley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Worsley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Novotel Manchester West 3*
Number of rooms: 119
Official Description (provided by the hotel):
The Novotel Manchester West is an AA rated hotel in the historic village of Worsley, ideally located for a business trip with easy access to all major road networks, 12 miles from Manchester Airport and just a short drive from Manchester, Old Trafford stadium, the Trafford Centre and Salford Quays. The hotel features ten meeting rooms, Elements restaurant, room service, a terrace and gardens with a childrens play area. Free WiFi access available plus free parking on site. ... more   less 
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Also Known As:
Novotel Manchester West Hotel Worsley
Accor Manchester West
Manchester Novotel
Novotel Manchester West Worsley, Greater Manchester

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