Just returned from a 5 days staying.
The resort is very nice, lovely pool area, good location, quite but close to lindos or faliraki, large room, very kind staff.
Nevertheless we did not remain totally happy of our staying @ La Marquise.
First problem we were not given the room we had booked due to a misunderstanding by what they told us. Ok, I can understand but what is unacceptable is that I was asked to pay on arrival but they DID NOT tell us we were not being given the room of our choice.
This is totally unfair and unrespectful. They justiflied by saying that our room was an upgrade in the end (it was indeed) but we could not care less, it was simply not what we had asked for.
I've asked to speak to the hotel manager but he was not available that day, asked th ereception lady to leave a message to him so he could give an explanation but never received any answer, No good way to act...
The romm was actually nice but some details howed that no proper and adeguate attention was paid to maintenance.
2 lights were out of service, the bathroom curtain was broken, a few electric cables were hanging in the bathroom (no good with a 2yrs old baby).
I've had to ask 3 times for the curtain to be fixed but nobody showed up, they kept saying "tomorrow"....and "tomorrow" never came...unless until we left...
I don't want to be too negative, the hotel is nice and I'm sure majority of guests will remain totally satisfied. Probably we were simply not lucky.
The staff, I repeat, is always helpfull, but , simply put, they can not solve all the problem.
Will I suggest it to someone ellse? Yes, why not.
Would I return? No , thanks
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- Also Known As:
- La Marquise Luxury Resort Complex Hotel Kalithea
- La Marquise Luxury Resort Complex Rhodes/Kallithea