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Elysium Resort & Spa
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Reviews (1,749)
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590 - 595 of 1,749 reviews
Reviewed July 16, 2013

We stayed here for 4 nights in July. The hotel is beautiful; the rooms are very big, and light. The hotel has its own beach which is really great. The pool is also beautiful. The staff were very friendly and Georgia, one of the managers, could not do enough to keep our party happy. The hotel location is only about 10 minutes from the old town. There is a bus stop right outside the hotel but taxis are very easy to catch also. We will definitely be back there.

Room Tip: All the rooms overlook the beach and the pool
  • Stayed: June 2013, traveled with family
    • Value
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1  Thank leoraisrael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded July 23, 2013

Dear Valued Guest,
We greatly appreciate the time taken to review our hotel and we would like to take this opportunity and warmly thank you for the positive comments made.
We are very happy to read that you had an excellent holiday and that you found all aspects namely the location & hotel facilities of our hotel to be of high standards. We would also like to note that your generous comments regarding our staff is the best way to reward all of us here at Elysium.
On behalf of the management and staff we would like to warmly thank you for the positive comments made and very much hope to have the pleasure to welcome you back in our resort in the near future.
Best Regards,
Elysium Resort & Spa
Customer Services Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2013

We arrived 3 weeks ago to celebrate our niece's wedding on Rhode Island. About 130 guests arrived from all over the world for this celebration. From the minute we arrived Georgia looked after us as her own family. The hotel, large and sunny room magnificently decorated, lounges, were up to world class standard. The food was freshly prepared daily and there was no shortage. The beach is a 5 minute walk from the hotel. Well done to all the staff and particularly to Georgia for the care and service you provided to the whole party, it could not have happened as smoothly as it did without your personal attention. I would not hesitate to recommend this hotel, it is a 10 minute drive by taxi to the old city (Euro 20) and if you wish to catch the bus it is a 20 minute ride in a modern and air conditioned bus which stops right outside the hotel every 30 minutes (Euro 2,20 per person)

Room Tip: Our room was in the main building on the Club floor, with big balcony overlooking the pool and the beach.
  • Stayed: March 2013, traveled with family
    • Value
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Thank RAFFA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded July 23, 2013

Dear Valued Guest,
Thank you for your positive comments and for taking the time to review our hotel on TripAdvisor. This is greatly appreciated by all of us, managers and staff alike. It is always a pleasure to read such positive comments from guests that were part of a group participating in an event in our resort, as well as to know that you would highly recommend our property to other holiday makers.
The majority of our guests are very happy with the hotel’s location both in terms of the blue flag awarded beach provided in front of the hotel as well as with the close distance to several points of interest and would like once more to thank you for pointing this out.
On behalf of the management and staff we would like to warmly thank you for the positive comments made regarding the resort facilities and staff helpfulness and very much hope to have the pleasure to welcome you back in our resort in the near future.
Best Regards,
Elysium Resort & Spa
Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013

What a shame! The hotel is very pleasant, architecturally a bit severe for me, but the food is excellent, it's right on its own, well kept, beach and the staff friendly. Rooms were clean and reasonable, but no ironing board. However, the whole stay left a sour taste in our mouths because of unsavoury financial practice. The hotel asked us to transfer two nights costs in advance, which we did. They told us on check out that the transfer was €10 short. It was clear that their bank had deducted this as charges, but we had to pay the extra. Despite email exchanges they would not accept the fact that our bank had transfered the full amount and my last email was simply ignored. It's not the €10, it's the principle. They should not try to ignore the customer or fob them off with silly stories. What would have happened if the bank deductions had been €100?

  • Stayed: June 2013, traveled as a couple
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3  Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded July 15, 2013

Dear Valued Guest,
Thank you for taking the time to bring your feedback to our attention.

We are very sorry to read that there was an accounting reason to be dissatisfied with Elysium Resort & Spa, although as you mention clearly in your review you found the food services, our rooms and staff friendliness to be of high standards.

Regarding the issue mentioned in your review we would like to clarify once again that Elysium Resorts & Spa has not received the exact amount of the total of your stay, when the transaction was made, and therefore asked you kindly to pay the remaining balance. The transaction fees charged by any bank, those differ from bank to bank and country policies are charges that involve the client and the bank and not the bank with the hotel. Therefore the hotel cannot ask any bank to refund any amount when this amount applies in a standard transaction procedure. Once again we state that the hotel has only charged and received the total amount of the room cost for your total of your stay and nothing more. We regret reading your review on TripAdvisor, although we had a prior correspondence explaining to you the above mentioned facts.

As you were part of a group of guests participating in an event in our resort, we would like to inform you that we received a positive feedback from the majority of them, mentioning their great and relaxing experience in Elysium Resort & Spa.

As far as your room is concerned, all the amenities listed for each room type are clearly displayed on our website and in all our partners’ brochures and feel sorry to note your expressed discontent in regards to the lack of an ironing board.

Once again thank you for your comments and very much hope that perhaps you might consider returning to Elysium at some point in the future.

Best Regards,
Elysium Resort & Spa
Customer Services Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

We have just got back from our holiday , the hotel was amazing ,clean,and food great.we stayed in room 1331 main building,with a wonderful sea view and large balconly,the staff were very friendly and helpful.the hotel shop was stocked for all your needs,if you have forgotten anything.the beach is shingle ,but wearing a pair of flip flops solves that ,also the sea is so clear and a lovely to swim in,the beach is kept clean and was very relaxing.we had a shower booked for the last day ,as we had a late flight home,with no problems,the hotel also gave us a dinner voucher to use ,as we had missed dinner the first night we arrived,this could be used at lunch or dinner on our last day.we had a amazing time ,and would recommend a holiday here.

Room Tip: Elite rooms have coffee and tea making facilities ,our room was sea view and lovely but if you want tea and coffee, take a travel kettle. As we did ,we do like a cuppa .
  • Stayed: June 2013, traveled as a couple
    • Value
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Thank Steph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded July 23, 2013

Dear Valued Guest,
We greatly appreciate the time taken to review our hotel and we would like to take this opportunity and warmly thank you for the positive comments made.
It is always rewarding to read such positive comments about our resort and its facilities and we are very happy to note that you had an excellent holiday. Additionally we would like to thank you for mentioning the helpfulness of our staff and how flexible our hotel is when the fulfillment of promised services, such as lost dinner because of late check in, is involved.
On behalf of the management and staff we would like to warmly thank you for the positive comments made and very much hope to have the pleasure to welcome you back in our resort in the near future.
Best Regards,
Elysium Resort & Spa
Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

We have just arrived back from this hotel. The food is excellent and they never run out of any of the choices, however the service is not so good, have to wait for staff to take drinks orders in the evening and coffee in the morning. Entertainment quite poor quality. Around the pool area needs attention to cleaning, we never saw anyone clean around the chairs and tables all the time we were there (10 nights), lots of hairs etc. It needs these to be addressed to keep its 5 stars.

Room Tip: Most rooms have sea views, which are excellent.
  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank SurreyJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
harmony_el, Guest Relations Manager at Elysium Resort & Spa, responded to this reviewResponded July 10, 2013

Dear Valued Guest,
Thank you for taking the time to bring your feedback to our attention. It is always regrettable to note that there were some issues that caused some dissatisfaction with your stay and would like to offer our apology for any inconvenience caused.
Cleanliness is of paramount importance to us and this is reflected by the excellent feedback received in this field by nearly all the hotel guests since the hotel’s opening. We ensure you that all areas and especially the pool area is always cleaned first thing early every morning and every evening after 19:00 when the pool operation stops, in order to avoid guest’s disturbance, by our housekeeping staff and maybe this is why you did not see somebody doing so during the time you enjoyed the specific area. In any case we would like to thank you for your feedback and assure you that all comments made have been relayed to the chief housekeep for further evaluation.
We are genuinely sorry to note that you felt that the service was not punctual during dinner as well as for any negative impacts this may had on your meal experience. We can only stipulate however that this may have been an isolated event and would like to stress that we strongly encourage guests to report any issues directly on either the maitre d’ of the hotel or the Food & Beverage manager that are always present during service hours so as to rectify any problems when and if they occur.
On behalf of the management and staff we would like to warmly thank you for the positive comments made regarding our hotel rooms and their extra ordinary sea view.
Thank you once again for your rewarding comments and we hope that we will have the pleasure to welcome you again in our resort in the not so distant future.

Best Regards,
Elysium Resort & Spa
Customer Services Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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