Horrible service, they ruined our wedding day. We can't express how disappointed this place was. We decided to do our wedding reception at the hotel and paid $50 for each guest!! OVERPRICED!!!
They were very rude with my guests and the family of the groom. Luis Davila argued with my mom and was very rude. He ruined our wedding day!!! We don't even had utensils to eat our dinner at the groom and bride table. The kids were starving and the hotel personnel made a mess with the kids food. My mother-in-law had to ask for a meal for one of the kids!!! How is that possible??!!! Then Luis Davila told one of our guests that we only paid for X number of kid and the other kid had to wait because we didn't paid for them!!!! I could not believe it!!! We paid for more people than the ones at the reception!!!
The Chef (Rocky) excused with us for everything. He was really nice and the food was really good.
Part of the package WE selected included a night at the hotel. So, when WE finally get to the room, it was dirty. Apparently someone used the bathroom and forgot to flush the toilet!!! That was disgusting!!!
The hotel event coordinator never called or cared about what happened!!!
- Official Description (provided by the hotel):
- The Hotel Treasure Island offers lodging in the mountains of Cidra, which is in the central region of Puerto Rico. Now is the time for new generations to experience the magic and splendor of our completely renovated hotel. ... more less