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“Dissappointing visit”

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Archiestown Hotel and Bistro
Ranked #1 of 1 Archiestown B&B and Inns
Elgin
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Dissappointing visit”
Reviewed October 13, 2012

We visited this hotel for dinner for a family members birthday one saturday evening in september 2012, and thankfully this was our fourth visit and not our firist, as if it had been we would not return.
On previous evenings we were warmly welcomed by the owner and made to feel extremely at home in what is a beautifull hotel, never rushed, and allowed to relax and enjoy a wonderfull meal in the restaurant and then drinks by the open fire in the lounge.....wonderfull!
On our most recent visit the owners were not present, perhaps having a well deserved evening off, and boy did it show. There was a totally different atmosphere, gone was the feeling you were a welcome and valued customer.
The food was excellent as usual, but spoiled by the waitress serving the food and clearing plates in silence,with a scowl that never left her face the whole night.
At the end of our meal we asked for cheese/biscuits, and coffee in the lounge, which on previous occasions was a delightfull way to end the evening in relaxing surroundings.
Even though it was only around 9.30pm, we were the last customers left, and I imagine it was due to this the two staff members did not seem to want us to get too comfortable and scupper their chance of an ealry night, or at least that is excactly how it felt when the lady who took our order for coffee, and agreed to our request to move to the lounge appeared at our table with the coffee and even after my wife remarked she thought we were moving next door, stood in silence almost waiting for someone else to say that we would just have it at our table. As it was clear the waitress was not going to break the silence by offering to take the coffee and snacks to the lounge, I said we would just have them where we were. At that the waitress perked up and set down the food and left us too it. During the coffee and biscuits they then started cleaning and setting all the tables around us, and as it is a small restaurant with only 7 or 8 tables this only added to our feeling we were keeping them up!
As I stated at the start, we will return to this excellent restaurant, but only if we can find out the boss is around, as the staff do not make the effort when they are away.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank PepesPals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

Traveler rating
    76
    25
    4
    1
    1
See reviews for
18
43
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15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Welwyn, United Kingdom
Level Contributor
141 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed October 3, 2012

My wife and I thoroughly enjoyed being pampered from the moment we entered the hotel until the moment we left. We had reserved a table in the restaurant for an evening meal on a Thursday evening and we were both surprised and impressed that virtually all the tables had been booked. Directly we entered the hotel we were greeted, made to feel at home and taken to the extremely comfortable lounge complete with cosy fire. There we could leisurely browse the extensive menu over a drink and canapes. The restaurant or dining room was very comfortable and we did justice to a 3-course meal which was no less than excellent. We had mussels as a starter (never tasted better) followed by mouth-watering venison (best cut). And the desserts....I think I'm running out of superlatives. The chef is certainly both talented and skilled. Our biggest regret is not finding this hotel sooner! We will be back!

Room Tip: We did not stay overnight here.
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Matsudana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 21, 2012

We were warmly welcomed into this beautifully presented hotel, then invited to take a seat in the lounge next to the log fire and offered pre-lunch drinks. After a leisurely chat we moved to our beautifully laid table in the dining room and enjoyed a delicious meal. The menu was varied and tempting, we indulged ourselves with 3 courses all of which were faultless! Decided (unusually for us) to dally a little longer over a coffee, again we were invited to enjoy it in the lounge (probably a huge mistake by the owners - as we really had to force ourselves to leave!). This really was the most relaxing afternoon I've had in ages! Thank you to our hosts!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Heatherhuntly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 27, 2012

Talk about a homely hotel....

Once you enter the hotel, you are just assailed by the warmth of the place - it just feels so homely that you just have to love it!

It was made even more hospitable by the excellent staff/owners whom you can feel have a genuine interest in the well-being of your stay at their hotel. The food was good and I like how they made you wait in uh...waiting room with a fireplace and call you once the food is ready.

The rooms were small but cozy, but didnt have anything to complain about. Fantastic place.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kingrat11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 20, 2012 via mobile

We had a top floor room . Beautifully furnished, pn the small size nut the fabulous sitting rooms mean you dont have to stay cooped up in your room.

Food and drinks were fabulous. Staff very friendly. Will be going back

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophie64327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 10, 2012

We spent one night here the welcome was very good staff very friendly and helpful.
The room had a good bed and the bathroom was very clean not to happy to have the washbasin outside the bathroom!it spoiled the nice window seat.

The room was very well decorated but marks on furniture spoiled the look perhaps glass tops would prevent this.

Only one comfortable chair I hate wacthing tv from a bed.
We had dinner with friends in what was almost a private dinning room the food was outstanding and the service great.

Breakfast was good with plenty of choice nice to see new staff being supervised.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hilda25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 31, 2012

The hotel is full of character, checkin was very quick and the staff very friendly, willing to do anything for you.
The room we stayed in on the top floor was clean but sometimes the smell of cooking reaches the room.
For dinner you sit in the lounge for pre-drinks and as there was a slight chill the fire was burning, plenty of sofas and very comfortable too, you are then taken through to the dinning room to experience some superb food and then back to the lounge after dinner to relax before bed.

Breakfast has a great selection, and cooked to order, just fantastic and good value.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J_Traveller_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Archiestown Hotel and Bistro

Property: Archiestown Hotel and Bistro
Address: | The Square, Archiestown AB38 7QL , Scotland
Location: United Kingdom > Scotland > Moray > Archiestown
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Archiestown
Price Range (Based on Average Rates): $$
Number of rooms: 9
Official Description (provided by the hotel):
The Archiestown Hotel, renowned for its food, comfort and location. Our country house style small hotel is situated in the heart of the village of Archiestown, on the doorstep of The Macallan and Cardhu, home of the famous Johnnie Walker Distillery and the Speyside Malt Whisky Trail. The Hotel has 9 individually decorated rooms with ensuite facilities and many of our rooms enjoy the superb views arcoss the Spey Valley. Our Bistro Restaurant is highly acclaimed locally and we serve fresh, home cooked, high quality food the ingredients for which are always sourced locally. ... more   less 
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Also Known As:
Archiestown Hotel And Bistro Scotland

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