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“Excellent service and food.”

Matakana Market Kitchen
Ranked #5 of 30 Restaurants in Matakana
Certificate of Excellence
Cuisines: New Zealand
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed March 17, 2013

Everything, the staff are great, location brilliant, food fantastic and it has a great menu. All the locals really rave about it.

Thank Matakanafamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 - 499 of 590 reviews

Reviewed March 15, 2013

Dinner Friday , lunch Sunday! Amazing food and service from the family team! Great surroundings.... Just go, it's amazing!!!!

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Thank Nina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2013

We called in for a quick dinner and decided on Fish & Chips. The snapper was cooked to perfection, the chips came in a little deep frying basket and were not greasy at all. The side salad was tasty as were the sauces. We'll be back!

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Thank gipsy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2013

Me and my husband went there for lunch today, took about 10 minutes to get service, the blonde girl saw us and then carried on chatting with her friends at a table near the bar, one young girl was making coffee and greeted us nicely and said she would be with us in a minute which she followed through with a seated us by the lovely river outside, We both had the mussells on the specials board which was amazing despite them being fairly busy, the chef did an amazing job! just wish the customers came before chatting with friends!! but past all that, the food and other service was amazing.

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Thank mia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike H, Manager at Matakana Market Kitchen, responded to this reviewResponded March 22, 2013

Thank you for your feedback.

I have spoken to the team members who were on shift & made them all aware of the situation. Collectively, we have put in place measures to make sure this does not happen again. It is very important to us to make sure all our customers are warmly greeted when they walk through our doors, & have the best of our service with our full attention.

On occasion the waiting staff do break from their shift whilst remaining in uniform, &
we have a lot of regular customers with whom the waiting staff are very friendly. On this occasion it may have come across as their personal friends, however this is no exception for you & your husband to receive less than 100% of our attention.

We have taken this matter up & have addressed all the staff on shift to make sure they are there to greet all our customers as they walk through our doors.

We would like to ensure you that all of our customers come first & to apologise for the lack of our attention you received from the staff on your arrival at MMK on this occasion.

I am pleased to hear you enjoyed your lunch after the delay on getting your table.

Thank you for advising us of this incident, we hope to see you again in the near future.

Kind regards,
Mike

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

We took overseas guests to Matakana Market Kitchen for lunch last Friday. The food was okay but not up to the standard we've experienced previously. The service, however, was terrible. The young staff were more interested in mucking around with each other than serving customers or clearing tables. We waited for well over half an hour for our mains - we only had bread to begin -despite trying to catch the waitress's attention (on the odd occasion that we saw one - there was lots of laughter and joking out in the kitchen though!). When we finally caught a waitress's attention and mentioned that we'd been waiting for a long time we were told (rudely) that "we don't call the meals until you've finished the bread".
There was one girl setting up tables while other tables near us remained uncleared, and another flirting with the young guy behind the bar... Who showed a deft hand flicking flies with his glass cloth.
I might mention that the restaurant only had four or five tables full.. Not busy at all.

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Thank AucklandMememe111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike H, Manager at Matakana Market Kitchen, responded to this reviewResponded March 7, 2013

Thank you for your feedback.

We acknowledge that the service you received was not up to standard & would like to apologise for this. We strive to provide all our customers with the best service & ambience possible, but on this occasion we have not achieved that.

We have taken your comments on board, & put in place measures to ensure our staff will behave in a more professional manner which our customers are used to. Your review was posted internally to the team, & individual points addressed to ensure they are not repeated.
I would like to add that none of our staff try to be rude or disrespectful, & the staff are upset that they have come across this way.

Whilst we employ a young dynamic staff base to create a fun & friendly atmosphere, we are still trying to find a balance between professional, fun & enjoyable. A large percentage of our customers are locals which can result in us becoming very friendly, & at times appearing over-casual.

We like to apologise again & we hope when see you again in the future, the action on your comments is evident and service is back up to standard.

Thank you for making us aware of this situation.

Mike Harrowell
Restaurant Bar & Manager

& Team MMK

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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