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“Didn't Like It - Won't Be Back”

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Doubletree Resort by Hilton, Central Pacific - Costa Rica
Ranked #1 of 2 Hotels in El Roble
Pennsylvania
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Didn't Like It - Won't Be Back”
Reviewed September 4, 2011

Our initial rooms were musty smelling (finally was able to secure another room after two days) and hours to check in. As an all-inclusive the food choices were poor, food was only just passable, there was a very large beach but the water was unswimmable, too many kids in the adult pool, kids were not well disciplined in the Family pool with the swim up bar, alcoholic beverage quality was terrible (cheap)although one could drink all they desired, and it was in an area where it was recommended not to venture past the security entrance. The hotel undoubtedly catered to local or Spanish guests. This is absolutely not typical of Doubletree hotels and my complaints to Hilton management went unacknowledged.

Room Tip: Do not take a room on the ground floor even if it appears convenient and perservere in getting an up...
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  • Stayed November 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank PA_Ridgeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, September 30, 2011
Dear PA_Ridgeman

We are really concern with your comments about our resort, we regret for not meeting your expectations with the quality of the Food and Beverages, you can be sure that when you share this information with us, we are going to take the necessary actions to do the in order to improve even more our guests experience and satisfaction at any time during their stay. We would have like for you to let us know about your concerns while you stayed with us. I am sure our Food and Beverage Manager would have loved to prepare something special for you, according to your liking in order to make your stay more enjoylable and comfortable.

Something that really characterize our hotel is the volcanic sand beach which makes part of our tropical scenery, typically of the Pacific part of our country, because we care, we make some suggestion to our guests before leaving our boundaries to take some precautions, as any place around the world you should follow some recommendations when you are in a foreigner country.

Thank you very much for sharing your review with all the Trip Advisor Family, it will be greatly apreacited for all of them as the same way for us.


Sincerely,

Ricardo Rodriguez Gil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Warwick
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 2, 2011

My new wife and I stayed here for our honeymoon, we are HHonors Gold members and were treated accordingly at check-in, i.e. taken to the HHonors office. We got a nice room on the ground floor of Building 3 right next to the pool. The all inclusive nature of the hotel is ok, but the food isn't always great at every meal but you generally can find something you can eat. The pool bars were nice and the two restaurants very good, although we could only book then once each during our stay. There are good tour operators right outside the entrance of the hotel, they can help with anything you wish to do. We really enjoy Costa Rica and will definitely go back, not sure it will be Puntarenas but if it is we'll stay at this property again.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank MLS_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, October 24, 2011
Dear MLS_8,

Thank you very much for your positive comments. It is wonderful to know that you had a memorable experience celebrating your honeymoon in our Resort and in Costa Rica, a place without artificial ingredients in the happiest country in the world.

We like to provide to our guests, the best memories, offering a great variety of food and themes dinners,as the same way a lot of fun with activities during the day and differents shows every night, and also, we love to give some more extra, to our Hhonors members, thank you for your loyalty.

We hope to have you back, soon.

Best Regards,


Oscar Rojas Soto
Operations Director
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Washington DC
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 30, 2011

Stayed here with my husband at the end of an 8 day visit to Costa Rica. Check-in was not crowded because we arrived very early; I was a little disappointed that even though we arrived early we still were not able to check into the hotel any earlier than the 4 pm check-in time. Most hotels make an effort to get you a clean room as soon as possible, not so at this hotel- even being a Silver Hilton honor member. We stayed in the newest building, number 3. The room was very nice, as was the view from the balcony. The rest of the resort was very clean and well looked after. The staff was very friendly and helpful, they were quick to provide us with additional internet passwords and to help us find our way around. This resort is very family friendly; the majority of the guests staying there were Costa Rican families with children, including very young children. If you do not want to be around children do not to go this resort but if you have children, I imagine they will love the children’s swimming pool and activities. The food in the two specialty restaurants, one seafood restaurant and one Latin cuisine restaurant, were delicious, really the best food at a resort I have ever had. Drinks at the bars were OK, on the light side, also they liquor they use is not the best. The wine served at the seafood restaurant was quite bad but the wine at the Latin restaurant was very good. There were some drawbacks that will keep me from returning to this resort. First, because I am a Hilton honors member we received free wi-fi, but if you are not a member you will have to pay which is a bit unusual these days. Also the internet does not work everywhere in the resort. Internet is important to us as my husband has to do business while we are traveling. Second, the buffet food was terrible, I have been to several resorts and this was the worst buffet I have had. Service in the buffet restaurant was poor, we were only waited on for drinks one time out of six meals, it seemed most people were waited on, but not us. Also, when standing in line for food I was cut in front of almost every time, you have to be very aggressive. Lastly, I like to swim in the ocean but the beach at this resort is very dirty and does not look safe, this was a huge disappointment. Check-out takes a long time and gets very crowded. Prepare ahead of time for this if you have a driver waiting. I believe this resort is about right for the money; perhaps a bit overpriced. It is not a 4 star resort and I am disappointed that I used all of my Hilton honors points on this 3-night stay. As a side note: I highly recommend booking tours with the tour agency outside of the resort, across the street, they were very helpful and we were able to book a same day tour with them and the guide was very knowledgeable and helpful, and the tours cost less than in the hotel, as does their transportation back to San Jose.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank atravelerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, General Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, October 5, 2011
Dear traveler

Thank you very much for bringing these issues to our attention, because in that way , we may address our improvements areas.

I really sorry that your check out process was not as efficient and fast as you would have expected, I am very concerned about your comment because we have an exclusive Hilton Honnors desk, as well, in where our Hhonors members can check-in and check out easy and fast.

You can be assured that we will review your experience with the Front Desk staff in order to improve even more our quality and services.

The main reason that part of the ocean water looks brown is only because of the river near by that during the rainy season brings some mood into the sea, however you can rest assure that the water is 100 % free of pollution. I invite all the Tripadvisor Family to give us the opportunity to show this beautiful and tropical scenary, unique around the world and I encourage to give yourself a chance to experience different emotions.

Our resort has been honored because of its proximity to main tourist attractions in the country, if you decide to visit us " Do not leave our country without enjoying the wonders that we have, so do not forget your camera, and be prepared to take that tour of your life, in a Costa Rica without artificial ingredients".

Best Wishes,

Ricardo Rodriguez Gil
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tallinn, Estonia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 29, 2011

Stayed there with my wife for our 10th anniversary Aug.7-11.
Everything was perfect - we have no complaints. Staff was friendly, helpful, polite, spoke fluent English etc.
We had a warm welcome from the front desk and especially we want to thank Cecilia, who was really friendly and also gave us all the information we needed and so on.
The room in building 3 was perfrct, big size, had everything we needed. And of course, the roomservice was great, making us towel-animals every morning :)
The territory was clean, there were plenty of places to be, to eat, to snack, to drink. And the food was delicious. There was something different every time we went to eat. And of course the special dinners in different styles were just perfect. We also visited one a´la carte (The Latin American one), and we also loved that dinner!
Also great thanks from us to the Guest Service, and especially Gabriela, who also helped us with different questions and surprised us with special card and chocholate for our anniversary! - so thank you Gabriela!!!
Our experience with this hotel was great and we´d defenitely go back, when visiting Costa Rica.
And if you need any kind of help with transportation or just a local guide and a friend, then ask the front desk to call Freddy Medina, the local taxi driver - he knows everything about anything and can take you to any tours you like! Thank you Freddy!

Kristjan and Marina from Estonia

Room Tip: Room suggestion would be building 3, as this is the one we know best!
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank kradik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Manager at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, October 24, 2011
Dear Kristjan and Marina

It is delightful for all of us to read your wonderful comments about our service. We thank you for having chosen our resort as your preferred destination in Costa Rica.

Your appreciation of our facilities, services and staff has a great meaning for us and for everybody who read the Trip Advisor suggestions. I will personally share with all the staff that makes your stay pleasant and memorable, and your kind words about their service are so useful for them as a motivation tool.

Please let us know about your next visit, we look forward to welcoming you back to the Doubletree Resort by Hilton Costa Rica again.

Best regards,

Oscar Rojas Soto
Operations Director
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Toronto, Canada
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 28, 2011

We just returned after staying here for 1 week and had a decent time.
We stayed in building 3 with a corner room, which we understand is the best building.

Our checkin was smooth as we were escorted to the Hhonors office for checkin. I wish I would have known that Hhonors members get free wifi, because I would have brought my iPad with me.

The room was nice, spacious and clean. Nicely decorated with simple but modern furnishings. The view was nice, but in case you haven't seen already, do not come to this hotel for the beach, it's black volcanic and very dirty with litter and crap strewn everywhere and stinky....we didn't stay here for the beach! All the amenities were in good working order, only 1 morning when the hot water in the shower was tepid, but we managed.

The staff here were all very nice and accommodating, and friendly. The people are lovely.

The food was fresh, well prepared for the most part. Although it was very very repetitive day in and day out, I understand that the resort is more geared towards Costa Ricans and they eat the same meals every day. Every meal period.

I actually preferred staying here during rainy season, everything was so lush and vibrant. It rained almost like clockwork everyday in mod afternoon into the evening.

The resort staff were always busy fixing, trimming, painting, cleaning etc, very hard working and always smiling.

The location wasn't great, nothing nearby to walk to and no other amenities except for a restaurant that serves the same types of food as the resort.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AvidTravellerDub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 28, 2011

We had a room in building 3. :) The only problem we had with the room is not having hot water during the day. We hired Dimas for pick up to and from the airport. I would defintely recommend him. He also booked the ziplining for us, but we rode with another couple by cab. The Zipling/Horseback riding was fun. The prices that Dimas charges is about 20-30 dollars cheaper than the resort. Also Dimas gave me a quote prior to the trip, but charged less. The food at the buffet was hit and miss. I don't eat pork so my choices were very limited. Both my husband and I got sick the last day of the trip. It was either the food or the water, not sure. The night life is not all that great. They have nightly shows, but their o.k. I bought a calling card prior to the trip, but couldn't use it in the room. I used my credit card to call home to let everyone know we made it safely and the charge was $41 for a 3 minute call. That really pissed me off. On the 3rd day of the trip we were informed that there were pay phones not far from the lobby. Thank God for Wifi. All of the excursions are at least 1 1/2 to 2 hours away. Which really sucks. Other than that the resort is decent and Costa Rica is beautiful if you are able to get around.

Room Tip: Request a room in building 3 while booking and f/u to confirm before you arrive
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  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank csmoore30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Coral, Florida
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 19, 2011

The staff at this resort was wonderful. Very happy people and helpful. Go relax and enjoy. If you want a Hilton - try NYC

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BAMDJG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreePuntarenas, Director General at Doubletree Resort by Hilton, Central Pacific - Costa Rica, responded to this review, September 5, 2011
Dear Bamdjd
I am very happy to hear that the staff took as such good care of you because this is the goal we want to reach; I always encourage our Staff to keep going and create good memories
.
Motivation is really important and we feel grateful to know that your stay was wonderful. Hope to see you return soon and show you one more time the standards of service that Hilton Hotels are known for!

Kind Regards,

Ricardo Rodríguez Gil.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Resort by Hilton, Central Pacific - Costa Rica

Property: Doubletree Resort by Hilton, Central Pacific - Costa Rica
Address: El Roble 171-400 Puntarenas, El Roble, Punta Arenas 5400, Costa Rica (Formerly Doubletree Resort by Hilton, Costa Rica - Puntarenas)
Phone Number:
Location: Costa Rica > Province of Puntarenas > Punta Arenas > El Roble
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in El Roble
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Resort by Hilton, Central Pacific - Costa Rica 3.5*
Number of rooms: 315
Official Description (provided by the hotel):
The closest all-inclusive resort to San Jose! Doubletree Resort by Hilton Costa Rica - Central Pacific is a modern, full-amenity, all-inclusive resort hotel. This beachfront Costa Rica Hilton hotel is perfectly situated on the Central Pacific region outside the port city of Puntarenas, Costa Rica. Located only 50 minutes West of Juan Santamaria International Airport (SJO) and the Costa Rican capital city of San Jose, and two hours south of Liberia International Airport (LIR). Buffet breakfast, lunch and dinner served daily. Snacks and drinks available all day long. Two a-la-carte restaurants open for dinner. All-day activities for adults, teenagers or children, nightly entertainment and lounge. ... more   less 
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Also Known As:
Doubletree Resort By Hilton, Central Pacific - Costa Rica Hotel El Roble
Doubletree El Roble
Doubletree Hotel By
Hilton El Roble
El Roble Hilton
Doubletree Resort By Hilton, Central Pacific - Costa Rica Province Of Puntarenas

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