I have stayed 3 nights (Jan 2012) in the newly renovated resort, here my review:
Previous travellers have described very well the surroundings, I was mainly in Arambol and Ashvem so can not add anything special apart that the rooms in the first row and the restaurant, being on a main street, were very noisy. Beach is 200m away and different restaurants are close. The resort has no facility at the beach (yet).
As per January 2012, only the first row of chalets and some luxury apartments were available. Works were not disturbing my stay. The normal chalet is very nice, with a good taste for furniture. Bed is very comfortable:white and clean sheets were exactly the plus why i decided to stay here.
looks also nice, although little. Specially the shower curtain is always "moving" towards you while showering. A small load on bottom of it would solve the problem and give a better feeling while showering.
Water changes from ice cold to boiling making shower a kind of dance :)
The worse thing was absolutely the bad smell from the drain. I asked already the first minute to make something, but as soon as I used the toilet again, the smell was back. Complaining at the reception does not help anything.
A/C, fridge, TV with different English channels and good movies, safe (already closed when you check-in, I didn't use it anyway), toilet amenities (did not use). wireless internet should be available, but could use it only one morning.
The hotel has a backup generator, so power outages are minimized to a couple of minutes. Don't know if it will be removed after completion of construction.
At the beach, there are no sunbeds or anything belonging to the hotel. I suppose this will come in the future. Below the huts, they are still building something, but don't know what it will be.
Restaurant / breakfast:
I just went there because of the included breakfast. Basic things: if you order a toast, you will get the toast, butter and jam will not get served unless you ask for them. Chemical juices, 1 scrambled egg... just leave it if you compare that for 2-300 Rs you will get a full and natural breakfast anywhere else.
Ah, and don't dare to get there 10 minutes late (after 10AM), after one warning (!) you will not get breakfast anymore.
this is the very bad point of this resort.
The guy at the reception is everything apart from friendly.
Since their credit card machine was not working, they expected me to pay in advance all my stay in cash. I accepted to pay half of the stay in advance, which I did. One night the guy "gently" called me with "come here" and told me he is expecting the full amount, or I had to leave my passport there, which I clearly refused. Especially when they showed me other guest's passports kept in a cupboard in the reception :S I felt like a gangster...very not Goa a like...
After telling him that internet is not working, he told me he would inform me within 2 minutes... still waiting.
His acting and speaking is very rude. I saw how he was handling with some russians guests regarding rental of scooter, my gawsh!
The girl at the reception does not know what a smile is, and talking at the phone with a friend is more important than serve the customer. Doing the check-in must be for her the worse thing ever, looking at the joy she puts in her efforts.
I paid 5000 Rs a night, breakfast included. I was looking forward to a clean and comfortable bed, so I was ready to pay for it, even knowing that stays in northern Goa are by far lower than that. It was clear to me during my stay that you could gamble on the price..
Looking at the whole stay, the rooms (not the bathroom) might do, but the service clearly does not justify the price.
As per now, I clearly give a negative feedback to this resort.
-the staff will be completely changed and adapted to the Goan style
-rates go down or service up
it might have a chance to survive.
- Official Description (provided by the hotel):
- Riva Beach Resort situated right on the white sand beach of mandrem,one of the finest beach in Goa. we have world class coco wood cottages and ocean palms luxury rooms,all the rooms have a sea view, aircontioning,hot shower,32"lcd,minibar,phoneetc..we provide private sun beds and beach service for all our room customers.we have Buddha grill muti-cusine restaurant where we serve finest food and best service.we also have ayurvedic massage center and yoga thearapy centerother facilities like bike on hire,doctor on call,forieng exchange etc are also available ... more less
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- Also Known As:
- Riva Beach Resort Mandrem, Goa