My parents, visiting India for the first time, and I, a resident of Mumbai booked the Mandala based on the beautiful website and promise for relaxation. Having been to Goa a dozen times, I was anxious to try a new place in North Goa.
Anj was very helpful, via email, answering all of our questions prior to arrival and arranged airport pick up for us as well. Upon arrival, we were shown to our Nomadic Villa and were immediately put off as it looked nothing like the photographs or description on Booking.com. Run down, damp, prominent spider webs, cracking plaster floors, moldy pillow, bird poop on the mosquito net, dark corners, no mesh on the outer wall window, toilet that didn't flush, shower that didn't work, and rickety stairs to reach the top floor that creaked loudly. My mom and I had an eerie feeling about the place and rearranged the furniture to allow for restful sleep. Staying alone in "the basement" was a bit unsettling as I didn't feel safe. We were already considering bailing 20 minutes into our stay.
We toughed it out for a night, but were not rested and very unhappy with the accommodation. My father was beginning to fall ill and my mother and I weren't willing to stay in the place for the amount of money we were paying. My dad went to complain to Anj and Andrew and explained to them that for the money we were paying this place was dirty, unsafe, and totally unacceptable. At first, they were a little defensive and said that it's peak season and it's not for everyone, but when we pushed a little harder, they somewhat reluctantly to move us to a different room. Third floor of the permanent structure. WOW! What an amazing difference.
Windows on all sides, lock on the outside door, private terrace with lounge and swing overlooking Ganesh statue and lake, proper bed, clean and functioning bathroom, kettle and tea, desk, cool mirror and lights, Moroccan lamps, and a surprise visit from the cutest puppy in Asia, Momo. Our stay was instantly transformed.
As my father's health was quickly declining, the kitchen staff: Amit and Manoj made and delivered fresh soup, ginger tea, and anything else my father needed to be comfortable. Anj and Andrew were very accommodating providing extra pillows, calling taxis, asking what we needed, and organizing the staff to take care of my dad. They even went so far as to arrange a private car to take us to hospital on the Saturday night.
What a turn of fate. With the room switch, and the care and attention they gave us, we are very grateful to have stayed here. The grounds are stunning, the kitchen staff is gifted (seafood noodles made to order, fresh ginger tea, prawn soup, etc. They are diamonds in the rough.), and the house dogs made our stay at the Mandala very pleasant.
We are grateful for the care and attention given to us by Anj, Andrew, Amit, Manoj, Zen, Masala, and Momo. Make certain that you are ok with rustic before you book a Nomadic Villa, it wasn't our thing, but it may be yours. Our ratings are based on the tower room experience and not the Villas experience (terrible on all accounts).
- Official Description (provided by the hotel):
- The Mandala resort is a unique destination created by artists & designers from around the globe, where comfort meets nature in harmony and laid back atmosphere and serenity are a priority.The concept of the Mandala is to provide a serene and peaceful destination in lush Goan nature where inspiration is in abundance. It is a haven for the open minded traveller looking for something out of the ordinary.There are five double-storey "Nomadic mansions" which sleep up to four people and seven beautifully designed tents suitable for one or two, all of which have been created with attention to detail and a sense of originality.The emphasis is on integrating with the natural surroundings, leaving your worries at the gate and generally feeling at peace.The word Mandala means the unity of all things in harmony within a space, so whether one chooses to participate in yoga courses, kayak down the river, relax on the veranda enjoying the view, watch the numerous species of birds circling the lake or sampling our healthy menu in the Mandala Restaurant….As said in Hindi...Sub kuch milega! (everything is possible) ... more less
- Reservation Options:
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- Also Known As:
- The Mandala Mandrem, Goa