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“Disappointing meal”

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The Inn at Cranborne
Ranked #1 of 3 Cranborne B&B and Inns
Certificate of Excellence
Aberdeen, United Kingdom
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Disappointing meal”
Reviewed March 29, 2014

We ate here six months ago and really enjoyed the meal so we were ver much looking forward to visiting again. Unfortunately, our return visit was very disappointing. I had the tomato and pepper soup which was so overwhelmed with black pepper it was ruined for me. It should have been sold as spicy tomato and red pepper soup, if it had I wouldn't have chosen it. Customers should know if a food is going to be spicy. For a main my husband chose the hake and when it was served we couldn't believe what we saw. The fish portion was so small we thought he'd been served a small child's portion. Charging nearly £16 for this one would expect to have a whole fillet not a third of it. ( A few days later we dinned in another establishment and I chose lemon sole and was served two large fillets of sole for less ). Then for dessert he chose a deconstructed tart citroen which was served on a thin flat base of pasty unfortunately, the balance of this tart was totally wrong making it a claggy rather than cleansing experience. Some parts of the meal were well prepared and well displayed but insufficient, other elements were incomplete or badly balanced. We were disappointed.
We cannot fault the front of house staff for their attentiveness and their professional attitude. The premises is warm and friendly. Unfortunately they were let down by the kitchen which provided food that was not providing value for money. The serving staff did offer to take the hake back to the kitchen and replace it but we declined as all the other meals had been served. They did provide some additional vegetables free of charge but by the time they arrived everyone had finished their meals.
We do not want to put people off coming here as we believe that this may only be a temporary lapse and they will again concentrate on providing the food and the prices which will have us and our friends returning on a regular basis as this is a lovely country pub to dine in.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank scottishbluebell_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
Coventry, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 6, 2014

Arrived after a 6 hour drive to find a note on the door to say we could not get in until 6 pm. Kitchen staff and bar staff were aware that we were waiting outside. Shame this was not pointed out at time of booking.
Eventually we were checked in by a very helpful, professional young lady who was also receptive to our comments about the humming noise from the cellar fan faintly heard in the room. I had requested a room away from the road which was exactly what we were allocated. However, we were left to decide on an alternative room choice of over the kitchen or corner room on the road. She could not have given us more options!! So, after the road room being selected off we went for a beer. SUPERB and actually provided to us a bit early but we insisted. The food too was excellent - beautifully presented and very good quality - and served by lovely staff. It is not cheap but if you want quality food you have to pay for it. Great toiletries in the too with very good bed and quality linen albeit I take my own anyway. The room on first appearance was clean but there were areas in corners of room and bathroom and behind and under the bed which need more regular attention.
Unfortunately breakfast was a problem to us as we had to leave by 8 am for a meeting so we pushed into the bar area to make our own coffee so as not to disturb other guests with our coffee grinder and the smell lingers in the room so is best in a public area. We were not well received and not really spoken to. I returned and packed the car and went for breakfast at 9.30 am to be made aware that it was all finished. I was not even offered a piece of bread or fruit. It is clear on the room card that breakfast was 8 - 9 am so was my error but discussed breakfast service the night before and was told that staff are there from 7.30 am so we rather hoped to get some help, but no chance.

Room Tip: I am fussy and hear noises a lot but feel in general all of the rooms should be fine. The four we l...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnj2049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane - The Inn ... C, Owner at The Inn at Cranborne, responded to this review, March 14, 2014
Dear Good overall...


Many, many thanks for your review and the time it took to write. I am glad you enjoyed your stay overall but obviously disappointed you had some 'silly troubles'.

Specifically I very sorry you arrived to a closed pub. My understanding is you arrived at 5.45. We close between 3-6 during January and February and work with a smaller team to give staff holidays. I am sorry we did not make the open hours clear or arrange an arrival time during your booking phone call which we normally would. Apologies.

I hope you come again so we can show you our great product that won us Dorset Pub of the Year 2013 at The Dorset Tourism Awards.

Best wishes
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, England, United Kingdom
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 22, 2014 via mobile

We really enjoyed our first visit to this charming Inn. The staff were attentive and friendly and the ambience excellent. If I were to criticise anything (and that is difficult) the beef although tender and tasty did have rather a lot of gristle. I would thoroughly recommend this eatery and will certainly be visiting again.

Stayed February 2014
Helpful?
Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane - The Inn ... C, Owner at The Inn at Cranborne, responded to this review, March 14, 2014
Dear Worth a Visit

Thank you for taking the time to review. My team and I read all reviews and discuss. We were very happy to read your review and really pleased you had such a good time with us. Chef said he will look at the steak and discuss this with the local supplier. We like to keep them on their toes!! :)

Best wishes and come again soon for a sunny lunch on the sun drenched patio.
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Coast
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 16, 2014 via mobile

Visited for lunch. Food was decidedly underwhelming for the price; badly cooked and bordering on inedible. This brought to attention of staff, but not pursued. No offer of desert menu or further attention given thereafter. Shame as refurbishment has been done reasonably well. Won't be hurrying back.

Stayed February 2014, traveled with friends
Helpful?
2 Thank marshallized
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane - The Inn ... C, Owner at The Inn at Cranborne, responded to this review, February 18, 2014
Dear customer

I know it takes your time to write feedback and that feedback is important. For that reason we discuss all feedback from its various sources, including Tripadvisor and act upon feedback that has been carefully considered and is rich in good advice and comes from a reliable source.

I sadly feel your behaviour at our Inn this Sunday leaves us in two minds about your feedback. At The Inn this weekend we were full, full, full with happy people many of whom were without electricity due to the storms across the South and enjoying our food and hospitality. You requested a table and we said we were full but if you would like to wait for 30 minutes with a drink at the bar I am sure we could fit you in. You left after making some rude comments. You then came back and despite us giving you a table within 15 minutes you then had a long list of things you did not like when we were taking your order. All in all I think we should have agreed to call it quits and just agree we are not for you!

We served over 120 people each day this weekend and during our fabulous Valentines night and the feedback for our Dorset Pub of the Year 2013 was fabulous. Well done to my team for delivering this.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crowborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 2, 2014

Had a really great time at this wonderful Inn. The staff were some of the best ever and could not have tried harder to please.,and generated the sort of welcome that is rare these days. The rooms were large, well furnished with one of the best showers ever.. The bar and eating areas had real charm and the foods offer was excellent with portions that I would describe as generous.Having travelled widely on business and been disapointed many times the Inn gives hope that all still well in some areas.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane - The Inn ... C, Owner at The Inn at Cranborne, responded to this review, January 4, 2014
Wow! Thank you.
We love our guests and genuinely work very hard to give all guests a wonderful experience. Many thanks for acknowledging this effort with your very enthusiastic response. I hope we see you soon with your friends.
Regards
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yeovil, England
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed December 8, 2013 via mobile

Had a discounted one-night stay due to an issue with another B&B, so am unable to comment on value for money. We had a lovely room with an enormous bathroom. Shower was excellent and nice boutique shower gel/moisturiser etc. Everything was clean and the bed was very comfortable. The one niggle was the noise from the bar downstairs from a group on their Christmas do.

Stayed December 2013, traveled as a couple
Helpful?
Thank stephsomerset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane - The Inn ... C, Owner at The Inn at Cranborne, responded to this review, January 4, 2014
Thank you so much for the time you took to write your review. We discuss all reviews at our weekly meeting. This one will give the staff a real boost!
See you soon I hope.
Regard
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 2, 2013

We came down from London to the Inn at Cranborne for a two night stay with our four month old puppy... we enjoyed delicious breakfasts, a lunch and two dinners (why go anywhere else when the food is this good?), and Hilda made the most of the very friendly and attentive team who cooed over her, and of the Inn's dog bed which we positioned by a very welcoming, warm wood burner. A really relaxing and enjoyable break - we went for walks on the Cranborne Chase itself, in the New Forest and even made the drive down to Bridport for a walk along the Jurassic Coast. Like another reviewer below, we also stayed in the Cranborne Chase room but rather liked it! We didn't have any disturbances, or if there were any, we were too full of food and wine and fast asleep to hear them!!! Would definitely recommend to any dog owners, both on account of the welcome at the Inn and of the surrounding countryside.

Room Tip: We stayed in the Cranborne Chase room - lovely big bed, walk in shower with lovely products in bathr...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane - The Inn ... C, Owner at The Inn at Cranborne, responded to this review, December 3, 2013
Hi there

The team and I are chuffed you enjoyed our Inn and yes we really do love dogs! I want to thank you personally for such a great review as this more than anything motivates my team in what is a very hard industry. This like all reviews is discussed at our team meeting so thanks!!

Come again soon.

Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Inn at Cranborne

Property: The Inn at Cranborne
Address: 5 Wimborne Street, Cranborne BH21 5PP, England
Location: United Kingdom > England > Dorset > Cranborne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Cranborne
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Inn at Cranborne 4*
Number of rooms: 8
Official Description (provided by the hotel):
Within this 17th Century building, Jane Gould has brought about her own vision of a traditional English Country Inn. Amongst the wood burning stoves, cosy corners and sharing tables you will find hearty interesting food, lovingly restored bedrooms featuring large beds with snuggly duvets and a choice of pillows and fabulous en-suite bathrooms with powerful showers, some roll-top baths and Bramley products.The daily changing menu is interesting but not overwhelming and there is always great range of well-kept Real Ales, including the Inn’s own Fleur Ale, brewed specially by Hall & Woodhouse.The Inn at Cranborne is fast becoming a focal point of the delightful village of Cranborne, set as it is in the heart of Cranborne Chase with its ample opportunities for fishing and shooting. It is a short drive to the New Forest, the beautiful Jurassic Coast and the sandy beaches of Bournemouth. Winborne, Salisbury, Shaftesbury and many gardens and historic places are within an easy drive. The area is also great for cycling and walking, with Jubilee trail right on our doorstep. ... more   less 
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