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“Outstanding service and restaurant.”
Review of The Willow House

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The Willow House
Ranked #1 of 3 Watton B&B and Inns
Yardley, Pennsylvania
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding service and restaurant.”
Reviewed January 2, 2012

Our extended family stayed for 5 nights because of a family event in Caston nearby and enjoyed the entire experience, particularly breakfast and lunch. Duncan and Mandy who manage the hotel just could not do more. Accommodating beyond words! Coming from the US and not knowing our way around, it was an absolute pleasure to have the proprietors give us advice, directions or make suggestions for eating or places to go and/or sight-seeing opportunities. Of particular note was our arrival at 3 a.m., when Duncan greeted us and saw us to our rooms!

A pleasure from beginning to the end. The pub experience, atmosphere, and service at Christmas time was absolutely the best!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yomickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed December 21, 2011

Great food, great hospitality, great value for money, highly recommended

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hefin2616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sudbury, United Kingdom
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed December 2, 2011

We stayed at the Willow House with friends for an overnight break and evening meal.
We checked in at the bar to a warm welcome and were shown our rooms in a separate bungalow like group behind the main building. We were told that these had been recently refurbished.
Our room was freezing cold, there were damp/water stains on the ceiling, one wall was also clearly suffering from damp problems with the plaster flaking off the wall and the bathroom was small poky and smelled damp & musty. I checked out the radiator in the bedroom and found it had been fully turned off, I opened it and also found an electric oil filled radiator in a bedroom cupboard which I put on full. The room temperature gauge read 13 DegC!
Eventually the room started to warm up. I found another electric radiator in the cupboard for our fiends in the next room as their room was freezing cold too.
Other than the damp stains etc the room was decorated OK and had the usual amenities. The bathroom was small, narrow and 'tired' but functional.
We went to the bar to meet our friends for our meal and explained the room problems. The staff were very apologetic and did their best to make us welcome.
We were joined by two more friends and we all went through to the restaurant where we were shown a super table complete with large candelabra and nice decor.
The service was very pleasant and welcoming throughout the evening. The starters we ordered arrived soon, and were very good and plentiful. The main dishes all went down well and were nicely presented. The wine we ordered was reasonably priced and was OK.
Breakfast next day was very good and offered a wide choice ranging from cereals to full English variations or even smoked haddock.
Overall an enjoyable stay, but a shame about the rooms. The damp needs sorting out, and the bathrooms are in dire need of some loving care. A room check to ensure bedroom heating is set OK in cold times before guests arrive is pretty basic stuff. All the staff we met were friendly, efficient and helpful.

Room Tip: Ask them to check that the heating is on before you arrive and that the bathroom door is opened to a...
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  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank flyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thewillowhouse, Manager at The Willow House, responded to this review, December 13, 2011
All we can say to this guest is a further apology.
We were aware of the dampness of the walls, this problem had already been rectified, but we are awaiting for the walls to dry out thoroughly before remedial redecoration.
Thanks to the guest’s report, it came to light that there had been a leak behind the ceiling that evening, which tripped the heating system, this also happened to be the first truly cold night of the season. Again we apologise, but this was beyond our control.
If the guest wishes to visit again, please contact us and confirm the dates they stayed, so we can arrange a form of remedy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thetford, United Kingdom
2 reviews
Reviewed November 27, 2011

Very disappointed with the main steak meals, that were pre-ordered to make life easier for the person who cooked the food, 8 of the steak meals were supposed to be rib-eye steak, but resembled a piece of charred leather, unable to cut and even harder to chew and digest!!. When complaints were made the Chef/Manager refused to personally acknowledge our complaint and we were told "if you ask for well done that is what you get". Party of 11 definitely not impressed and definitely not frequenting this establishment again. A birthday surprise completely ruined by the whole experience.

Stayed November 2011, traveled with family
Helpful?
Thank lorraine858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thewillowhouse, Manager at The Willow House, responded to this review, December 15, 2011
The party had ordered 6 of the 8 steaks well done, as might be appreciated the more a steak is cooked, the drier and tougher it will become.

All our steaks are extra-mature, brought to room temp before cooking and rested for at least 5 minutes after removal from the griddle.

The party were 'checked' 5 mins into their main meals, the response was positive! Not until just before clearance did anyone suggest that they were unhappy with their meals.

I take exception with any suggestion that their other meals were not cooked as they should be, but enjoyed, as no complaints were made of these on the night.

To summarise, the party were asked during their meal if all was ok, which it seemed to be, by the time something was mentioned in was far too late to remedy the situation, as they were about finished.

Nobody should order a well done steak and expect a juicy flavoursome meal, but this is a personal point of view, that I am convinced is the main problem here.

The complaint reads as though we really do not care, but on the contrary, we take great pride in our food, reputation and service.

The complainant, has also neglected to mention we had provided the table with birthday celebration balloons for gratis & they had also brought in a birthday cake to eat in our restaurant without charge.

This we do for many parties and hopefully this demonstrates our commitment to serving our local community.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 9, 2011

After a disappointing stay at the H&B in Watton, some locals recommended the Willow House. We played safe and went with the bar menu and were astounded by the quality of the food including a burger that was world class, then the most feared task on Masterchef, the dreaded chocolate fondant, crisp outside and soft inside. This takes no less than 20 mins to make properly and was perfect!

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank buchos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed November 9, 2011

An exceptional meal. Great value for money and the staff were so helpful as we were late and the kitchen had closed. Great Ales and guests, accommodation too. We will definitely be returning customers.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RtRev-McShouty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 4, 2011

My wife and had a short break in norfork ton see family we boooked to stay at the willow house when we arrived we had a very warm welcome, the room was nice and clean . Breakfast was frist class and the service was very good we eat in the bar on our last night and the food and service again was frist class . As a chef myself I found the whole stay very relaxing I whould visit again soon.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drabblesiow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Willow House

Property: The Willow House
Address: 2 High Street, Watton IP25 6AE, England
Location: United Kingdom > England > East Anglia > Norfolk > Watton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #1 of 3 B&Bs / Inns in Watton
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Willow House 5*
Number of rooms: 7
Official Description (provided by the hotel):
The Willow House, a beautiful sixteenth century thatched grade two listed building. Located in Norfolk, Breakland. The villages of Griston, Thompson, Sayham Toney, Hingham, Ashill, shipdam, Brandon, Mundford, Bodney and Towns of Thetford, Dereham, & Swafham surround the market town of Watton. Norwich 20 miles away. Our food varies from traditional bar snacks and daily specials, full A La Carte and Table D'hote menus. We offer a large selection of 'Real Ale'. ... more   less 
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Also Known As:
The Willow House Hotel Watton
The Willow House Watton, Norfolk, England

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