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“Excellent views of Yercaud hills”

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Grand Palace Hotel & Spa Yercaud
Ranked #5 of 28 Hotels in Yercaud
Certificate of Excellence
NY
Level 5 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent views of Yercaud hills”
Reviewed July 17, 2013

Check-in was smooth. We stayed in Premium Balcony rooms which gets your own balcony area. The view from there is fantastic. You are close to the clouds hovering over the yercaud mountains. The infinity pool looks great. It was a bit cold to get into as it is not a heated one. There were lot of moths in the night due to the lights in the hotel. They have a moth catcher to get some. The remaining were swept up in the morning. WIFI is not available in the rooms. You have to be in the lobby area and the reliability of the connection is not great. The bathrooms need more upgrade. If you are up early in the morning 5am and looking for hot water, it could be a surprise. Just need to let the front desk know and they will take care of it. For Senior Citizens, they have to climb a bunch of stairs to get to the 2nd floor. It could be challenging if you have knee issues. The heater in our room did not work. but upon request, it was promptly replaced. As the remote for the new one did not work, had to get on the bed and do it manually. It got cold couple of nights. The best part of this hotel is its people. They will make every effort to make your stay comfortable. The Orange restaurant is an excellent one. The buffet or menu items were really good. They were able to accommodate any special requests. Kudos to the Orange Team. Check out was smooth. The recreation room - carom and table tennis are a good time pass. Spa service is good too. People and the view of this place make it really Grand !

Room Tip: Get the silent valley view rooms.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwamyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, July 29, 2013
Dear Guest,

I take this opportunity to thank You for staying with us, and we are delighted to hear that you found our hotel a good place to stay. Our whole Grand Palace team was happy to hear about your positive feedback.

I have personally appreciated my staffs for being very co operative to you needs. Also we will take care about the wifi facilities,

Needless to say that you are our most important Guest and we assure you that we will make

your stay, as well as your Guest’s stay most memorable & comfortable. Also we are sincerely hoping to see you in Grand Palace Hotel & Spa soon, for a fun filled holiday experience.
Thanking you & again assuring you of our “Par Excellent Services” at all times

MANIKANDAN.R
MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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688 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (266)
Date | Rating
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English first
Bengaluru, India
1 review
Reviewed July 11, 2013

Grand Palace is very nice resort to visit .We visited this place on 29th june.We were around five families and stayed in valley view room.Every once was enjoyed this place.It located at top of the hill and it has nice valley view.Swimming pool is awesome and crystal clear....Rooms are very neat and clean.Staffs are very much cooperative.They conducted some fun events in the evening...Night dinner is very costly(Rs.450+) and its not worth.So we went outside and had dinner(very cheap). Morning breakfast was very good and it has different varieties..Overall we enjoyed lot.Nice place to visit once.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carthic143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, July 14, 2013
Dear Guest,

I take this opportunity to thank You for staying with us, and we are delighted to hear that you found our hotel a good place to stay. Our whole Grand Palace team was happy to hear about your positive feedback.

I have personally appreciated my staffs for being very co operative to you needs.

Needless to say that you are our most important Guest and we assure you that we will make

your stay, as well as your Guest’s stay most memorable & comfortable. Also we are sincerely hoping to see you in Grand Palace Hotel & Spa soon, for a fun filled holiday experience.
Thanking you & again assuring you of our “Par Excellent Services” at all times.

MANIKANDAN.R
MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
2 reviews
Reviewed July 7, 2013

I stayed at the Grand Palace Hotel with my Wife and Child recently. Some review comments from me :

Positives-

1.Nice Location and Good Views from Lawns that are easily accessible.
2. The Room service and Check in/ Check Out was prompt.
3. The Complimentary Breakfast was good.

Negatives

1.The hotel has a very liberal alcohol and smoking policy. Once evening sets in , there are gangs of men with bottles and private parties all over the resort.You are allowed to carry your own alcohol and drink/smoke wherever you please. So there are gangs smoking and drinking in the lawns, next to the pool, on the corridors and everywhere almost ! We spoke to the attender who mentioned the management cant do anything about it as people apparently came here to have a good time.

We had an infant and were forced to walk through smoke every time we walked on the corridors.Not a very nice atmosphere if you are not very tolerant of such wild partying.

2. The food/ beverages pricing is very high. The bars were mostly empty and I reckon the pricing has to do with it.

3. The rooms need a fair amount of renovation as we saw wet walls and paint bubbles in our room.

Room Tip: We also visited the GRT Hotel. It is the best place in Yercaud to stay.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuganthM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, July 19, 2013
Dear Mr.Suganth,

I take this opportunity to thank You for staying with us, and we are delighted to hear that you liked our Hotel location and the view from our lawn. Our kitchen team was happy to hear about your positive feedback on the quality of the breakfast, our room service and front office team was happy to hear about your positive feedback on the prompt service.

And we are surprised to hear about the complaint you had mentioned, we do not allow any guest to smoke or drink in any public areas except our food & beverage outlets, since you had mentioned this, I will definitely enquire into this matter. If at all some guests had done it, I would like to apologize for the same. And I will see to that such incidents never happens again at our place.

Needless to say that you are our most important Guest and we assure you that we will make your stay, as well as your Guest’s stay most memorable & comfortable. Also we are sincerely hoping to see you in Grand Palace Hotel & Spa soon, for a fun filled holiday experience.
Thanking you & again assuring you of our “Par Excellent Services” at all times.

Manikandan.
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level 5 Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed June 27, 2013

The Grand Palace yercaud is a very nice resort if one is visiting yercaud. Yercaud as a hill station is nice but not as hyped by the net to be like Ooty. Yercaud is not only a sleepy town , but is also dirty. So the best thing one could do is to check in at the Grand Palace and enjoy the cool crisp fresh air and magnificent views of the hills.The Hotel has a swimming pool with stunning views, a restaurant which is pretty ok. Not much of a choice , but good enough. food is not very tasty , especially the buffet breakfast , but its average. The staff is very co-operative , but a bit of housekeeping needs to be tended to. The Spa is not something to talk about. all in all , The entertainment in-house is good and keeps the guests occupied. If you are there to just chill out , and enjoy the climate n the views , its really a lovely place.Do try their snacks n starters which are really good ,,, at least much better than the main course.if you are willing to spend ,its a good place.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kashmira_v61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, July 5, 2013
Dear Madam,

I take this opportunity to thank You for staying with us, and we are delighted to hear that you found our hotel a good place to stay. Our kitchen team was happy to hear about your positive feedback on the quality of the snacks and starter. As per your comment we definitely will improve the quality and spread of the breakfast in our restaurant.

I have personally appreciated my staffs for being very co operative to you needs.

Needless to say that you are our most important Guest and we assure you that we will make

your stay, as well as your Guest’s stay most memorable & comfortable. Also we are sincerely hoping to see you in Grand Palace Hotel & Spa soon, for a fun filled holiday experience.
Thanking you & again assuring you of our “Par Excellent Services” at all times.

MANIKANDAN.R
MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 23, 2013

Very Good Location .
Nice swimming pool but it could have been better with little warm water in pool
Service was really good. Food quality and options were really good.
Road from Bangalore to yercaud is awesome, but road quality from Yercaud lake point to resort can be improved further.

But overall we enjoyed our stay. My Kid loved this place with good amenities and lots of open place to play.

Room Tip: Hill side view rooms are good.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamtachalana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, July 5, 2013
Dear Guest,

I take this opportunity to thank You for staying with us, and we are delighted to hear that you had a very good stay with us. We have shared your feed back with our whole team at Grand Palace Hotel & Spa, this feedback from you is sure to motivate all our team members.

Needless to say that you are our most important Guest and we assure you that we will make your stay as well as your Guest’s stay most memorable & comfortable. Also we are sincerely hoping to see you in Grand Palace Hotel & Spa soon, for a fun filled holiday experience.
Thanking you & again assuring you of our “Par Excellent Services” at all times.

Manikandan.R
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai (Madras), India
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2013

Some how Always i fall in love with this place as I could really enjoy my holiday thoroughly and also my family never had any shortfall in fun. My kids enjoyed this place and never disturbed me to take out for site seeing. There is everything available inside for resting and never mind to go out. Thanks to management and spl thanks to Sridhar FM manager.Infestt when I stayed here three years back for the first time I had lots of complaints which when reported it was taken in right sprit and corrected in due course. Even I got an update that it was corrected and when I visit next time it was really an good experience staying there. So since then I keep going there and enjoying my holiday.

Room Tip: Choose the room in first floor facing valley.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kamalakannan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, General Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, June 22, 2013
Dear Sir ,

I take this opportunity to thank You for staying with us, and we are delighted to hear that you had a very good stay with us. We have shared your feed back with our whole team at Grand Palace Hotel & Spa, this feedback from you is sure to motivate all our team members.

Needless to say that you are our most important Guest and we assure you that we will make your stay as well as your Guest’s stay most memorable & comfortable. Also we are sincerely hoping to see you in Grand Palace Hotel & Spa soon, for a fun filled holiday experience.
Thanking you & again assuring you of our “Par Excellent Services” at all times.

Manikandan.R
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 11, 2013

We were there previous week, after two days of stay we departed Yercaud with mixed feelings.

Day 1 - Check in was smooth. It is better to book online as the 20% discount is a good option rather than the expensive option of booking directly.
Somehow we felt the Front Office communication was poor --> They did not inform us about complimentary foot massage. Hammock was missing in the balcony, the flooring in the room was not very clean. We had to communicate the same twice.
Day 2 - Hot water was not available. Called Front Office thrice but they failed to communicate why Hot Water is not available. Breakfast Spread was good and we were taken care well.
Day 3 - Hot Water was available but this time the Breakfast arrangement was a chaos. It was ill managed even though the time was around 8.20 am. Very little items were ready and no one was present to ask us.

About Yercaud nothing much to mention except views. The hotel view was excellent which helped us forget all the minor issues we faced. Spa is also good. The furniture and room looks to be a bit old. Also it will help if they provide mosquito nets so that one can keep the rooms open during night time.

Overall I will rate it as a average experience.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shrrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandPalaceHotelSpa, Manager at Grand Palace Hotel & Spa Yercaud, responded to this review, June 11, 2013
Dear Sir / Madam,

Greeting from Grand Palace Hotel & Spa, Yercaud.

First and foremost we would like to thank you for taking time to share your comments at the time of checkout and on TripAdvisor, we sincerely would like to say sorry for the inconvenience you went through while you were with us at Grand Palace.

With immediate effect we have taken steps to correct all the mistakes from for our side, which we would like to share with you shortly. And we will make sure no other guest ever will have to go through any kind of inconvenience or trouble while they stay at Grand Palace.

Once again from the bottom of the heart we would like to say sorry and we also would like to Welcome you once again to our hotel to give you a better holiday experience.

We hope you will acknowledge our request and visit us in the near future, to give us an opportunity to serve you Better.

With Warm Regards

R.MANIKANDAN
MANAGER
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Palace Hotel & Spa Yercaud

Property: Grand Palace Hotel & Spa Yercaud
Address: Killiyur Falls Road, Yercaud 636 602, India
Phone Number:
Location: India > Tamil Nadu > Salem District > Yercaud
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 28 Hotels in Yercaud
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Palace Hotel & Spa Yercaud 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Grand Palace Hotel and Spa, Yercaud is a hill resort situated in one of the most scenic places in Tamil Nadu offering an enchanting view of Yercaud big lake on one side and the valley of Killiyur falls on the other. It is one of the best hotels in Yercaud hills offering authentic Tamil Nadu Cuisine, and is the nearest hill station to Bangalore and Chennai. Grand Palace Hotel and Spa offers star class accommodation, with excellent facilities. An ultimate destination for a Holiday in the hills, is an ideal weekend and a Romantic getaway. Grand Palace also offers excellent facilities for residential conferences, cocktail dinners, outdoor bonfires overlooking the valley and trekking for groups. ... more   less 
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