We recently stayed at the Lodge for 2 nights. After reading all the great reviews about the Lodge, we were very excited about the stay but in the end sadly very disappointed with our experience.
It seemed to us that the Lodge was undergoing a change of management as everyone (staff) we met seemed to have only been there for a few weeks/months. Therefore, the Lodge in terms of presentation and service did not present a cohesive and warm environment for their guest. Little things that we would expect at any world class lodge, that we found lacking were for example, used towels weren't changed but merely hung back on the rack, the minibar was not replenished, shampoo and conditioner was not replaced/replenished, no coffee or tea facilities at the library, no up-to-date reading material at the library and the foxtel only had 4 available channels and no movies although there was a movie guide next to the tv.
The Lodge also claimed to have various activities for guest e.g. trekking, trout fishing etc but none of the activities were organised by the Lodge themselves. We were told we could do that ourselves with the local tour company. We had expected that for the price that we were paying the experience would be more exclusive.
The manager at the property was new and although courteous was not very attentive to guests. She could not remember if we were there the night before for dinner although there were only 8 of us staying at the Lodge at the time.
The only thing we really enjoyed was the dinner experience. The food and service was good and definitely the best part of our time there.
Overall, it is a very expensive place and does not live up to what it describes itself to be. Would require a significant amount of work to put together a better team to improve on service and quality of experience before I would go back or be recommending this place to anyone.
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- Also Known As:
- Tarraleah Lodge Tasmania