Booked a night at The Castle Inn for a much needed break and peace and quiet as we live in a busy city. The hotel was clean and the staff we friendly and helpful. On the down side it is very big and very spread out and therefore lacked a good deal of atmosphere. Our room was very nice when we first settled in. Very clean on the ground floor with French windows overlooking the garden, very nice or so we thought. Around 6pm in the evening the noise above us was horrendous. The very heavy footsteps of what sounded like a lot of people walking back and forwards over the floor, at one point we heard someone sawing what we presumed to be wood. It was definitely the sound of a saw. However we were going out for a meal so we we were not too concerned. In the morning we were woken whilst it was still dark to the noise all over again. Lots of very heavy foot steps going back and forward across the floor and lots of banging. This went on all morning until we went for breakfast and was still going on when we got back to the room. We think that there were staff quarters above us or it was a part of the hotel where work was being carried out, either way it was totally unacceptable and as we paid money for an executive room we mentioned this to the receptionist when we paid our bill. All she said was is that she would pass our comments on, not exactly the response we expected. We paid for a quiet executive room and as they did not deliver this, we feel that some sort of compensation should have been offered. We will not be back and would not recommend it to our friends.
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- Also Known As:
- Best Western Plus Castle Hotel Bassenthwaite
- Best Western Keswick
- Best Western Castle Hotel
- Best Western Bassenthwaite
- Bassenthwaite Best Western
- Best Western Plus Lake District, Keswick, Castle Inn Hotel Bassenthwaite