We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Tropical Paradise!” 5 of 5 bubbles
Review of Gran Melia Golf Resort Puerto Rico

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Gran Melia Golf Resort Puerto Rico
Ranked #3 of 5 Hotels in Rio Grande
Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Tropical Paradise!”
5 of 5 bubbles Reviewed March 20, 2014 via mobile

My daughter and I just returned from a 6 night 5 day stay. We did use the Red Level reservations and could not have been happier with the service. Because we arrived at midnight we used regular check in but were advised to check in at the red level desk the next morning. We did, and immediately were introduced to a butler. There are 6 or 7 who alternate taking care of the red level guest. Emelio was wonderful and made sure that every question we had was answered and every reservation we needed was taken care of, even offering suggestions on ways to make some of the things we wanted to do more affordable! On his day off, Ely stepped up and did a wonderful job. Either one was just a phone call away. Overall, the entire staff was professional, courteous and friendly. Minor issues with linens not being replaced when the room was cleaned, or incorrect charges in our final bill, were handled quickly and with great attitudes. The spa was awesome. The only complaint were prices in the market. $16 for small can of sunscreen was a little much as well as $5 for a regular Dasani water.(we had a rental car for a few days so we just went to Walmart ;)) Our ocean front room was perfect and the view was breathtaking! The grounds were perfect and nights on the balcony were peaceful! Can't say enough with how pleased we were. I was a little nervous because it was just the two of us, a mom daughter get a way her senior year of high school, but all my concerns were put at ease the minute we talked to Emelio the first day! Thanks again for the great stay!

Stayed March 2014, traveled with family
Helpful?
2 Thank Patti H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, March 31, 2014
Dear Patti H,

Thank you for your recent stay with us at Gran Melia Golf Resort and for your valuable feedback during your stay. We are very focused and committed on giving a great service and exceeding our guest needs.

We appreciate your attention to the details, details that highlight the quality of the overall experience we provide to all of our guests year round. In this instance we have been blessed with a couple of guests that spoke openly from their heart – we felt it.

Also I would like to thank you for your kind comments about our Red Level Butlers Emilio and Eli, I am sure they made both you and your daughters experience worth while.

We hope to have the opportunity to welcome you to the Gran Melia in a near future.

Sincerely yours,

Carlos De Freitas
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

6,039 reviews from our community

Traveler rating
    1,749
    1,621
    1,089
    812
    768
See reviews for
1,943
2,326
89
368
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,354)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
3 of 5 bubbles Reviewed March 20, 2014

This resort is gorgeous with a lot of wasted space.
Most employees we encountered seemed as though they didn't want to be there.
The food at the wet bar as well as the other restaurants was tasty but OVER priced.
If you love the beach, this is not the place for you. The beach had no sand to actually lay out on and the water was rocky and filled with sea weed. NO BUENO!
Upon Arrival (3:00pm), there were no rooms available. We wandered around the resort until after 6pm until there was a room available.
This is a resort for people who don't want to do much, again very gorgeous and rooms were very nice. One employee that really, really helped us was a butler to the red level named "TONY", if it wasn't for him I think my party and I would have choked someone .
Oh yeah I HAVE AN EXTENSIVE HOSPITALITY BACKGROUND FROM PBX OPERATOR TO ASSISTANT GENERAL MANAGER, AND THIS STAFF NEEDS SOME CUSTOMER SERVICE COURSES.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Sexystacey-D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, May 28, 2014
Dear Sexystacey-D,

Thank you for the review!

I’m deeply sorry you are disappointed with your experience at our resort. Your observations regarding several areas of our organization are being addressed by our executive committee to implement corrective measures.

We look forward to have a second opportunity to impress you.

Sincerely yours,


Carlos De Freitas
Managing Director
GMPRGuestExperience@granmeliapr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Grande
2 reviews
2 of 5 bubbles Reviewed March 20, 2014

We were there for a long weekend for a friend's wedding. We stayed at Red Level but were disappointed: only saw the butler the last day of our stay, the bar service at the Red Level pool was super slow (only 1 bartender), food and drinks are overpriced and not that great (and selection is very limited), Red Level Happy Hour had only 3 types of appetizers and they take it all away promptly at 6pm; HH drinks are just cheap wine, beer and a sangria mix. Breakfast, because it is a buffet, was the one good thing at this place. One night we had dinner at the Asian restaurant at the resort and waited 2 hours just to get our food! As we complained, the server gave us an attitude saying "it takes longer for the food to come out when you order appetizers..." We were shocked with the reaction! Most of the other guests that stayed there with us for a wedding had issues with hotel/service. Red Level is NOT all they say it is and if you don't reserve a bali bed by the pool, you are not getting one. Very sad about this experience because this hotel is located in an amazing piece of land, close to the rainforest and surrounded by beautiful ocean.
We decided to leave the place on our last day and stay at a hotel in Condado, and visited Old San Juan. Our awesome friends and that last day outside of the Meliã were what made the trip to Puerto Rico worth the investment.

  • Stayed March 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, April 15, 2014
Dear Vanessa M:

I appreciate you taking from your time to share your feedback with us.

I spent some time reviewing your comments, and I was extremely disappointed to learn that your service expectations fell short of a perfect rating. I am also discouraged by your experience with food and beverage, please believe me that we are taking extra steps to continue modifying and improving the service we render to our guests.

We know that our guest expect a certain level of service from us, and while we pride ourselves in our ability to exceed those high expectations, we occasionally fall short, as we may have done in your case. When this happens, it disappoints us as much as it upsets you. Please accept my most sincere apologies and know that your feedback is most useful as we strive to improve our product and services.


Sincerely yours,

Carlos De Freitas
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed March 20, 2014

To whom it may concern
i just wanted to take the time to inform your resort of the time i had at your place on march 13 and 14 2014 .I was hired to work for a wedding on your resort and after the bride payed for me and my make up artist to arrive on march 13 we did not get our room until 5 pm and i was not able to do my job for the entire wedding party so the groom Eric Horton and wife Erika Mendez lost there money for the first day since there was no attempt made by anyone to provide me with a space to work ,i had 30 min to do the hair of the bride in her room between all the decoration and cloth they used for the wedding which i felt was very unprofessional ,when i arrived in her room she broke down and cried and said that this is the first time in 3 days she start to feel a little like a bride which made it even worth ,I travel alot for weddings and other parties and have never seen anything like this , on the day of the wedding i called to get picked up at my room to attend the wedding and do some last minute touch ups on hair and make up and it took them 20 min to come and get me even i had made clear that it was for the wedding, to be quiet honest and with all due respect i had better service at a motel before, the food i got served to the room was chicken fingers with fries and the chicken was not cooked all the way which made me sick for the rest of the trip ,in my entire time of working abroad i had never seen such service (if service is called what i received) ,I was asked to work there again in July but do to my experience and knowledge of what a wedding experience should be like i will meet with the party and guide them to a resort were i am sure they will receive the proper care that a couple should expect on such a special day that will last for a life time,it is sad to say that @Erika Mendez and Eric Horton will never be able to remember there special day as a fun and wonderful memory

Room Tip: not sure what to say besides to look for other resort
See more room tips
  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Joelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, April 15, 2014
Dear Joelle C:

Thank you for your recent visit to Gran Melia Golf Resort and for your comments and concerns about our resort.

We truly regret your experience with us was not up to your expectations. We certainly take all comments posted on the travel websites very seriously, however, I was disappointed to hear of your challenges and sincerely apologize. We wish we could please everyone, unfortunately, that is not possible but I can assure you that we try.

I can assure you that our hotel employees are constantly going the extra mile in order to satisfy our guests.

Sincerely yours,

Carlos De Freitas
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Grande
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed March 20, 2014

This was by far the WORST vacation experience we had for a "So called" resort red level experience. We came for our friend's wedding and not only did we not get our room in time for the wedding but was also given the WRONG bill at the end of our stay with incorrect charges charged to our room. We also received NO service anytime we called for assistance. ( Red Level ) The couple from the Horton/Mendez wedding also received even more horrible service during their 1 week stay, along with all the other guests from the party. What a shame that we spent our hard earned money on this resort and we will NEVER come back. Thank you!

  • Stayed March 2014, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
4 Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, April 13, 2014
Dear David A:

Thank you so much for your review of your past stay in Gran Meliá Golf Resort Puerto Rico.

I sincerely apologize for the inconveniences during your stay. For all our staff, your comments are very important. All of us work really hard every day to improve in the opportunity areas. We have an ongoing training and development to make sure this type of situation is not repeated in the future.

Please be assured that we do take all feedback and suggestions seriously, and we will look into them accordingly.

Sincerely yours,


Carlos De Freitas
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankeny
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 19, 2014

The best part of the trip was the weather. It was nice to escape Iowa's winter at a good price. Previous reviews told us food at the resort was expensive so we packed what we could. Furnishing in our suite were old but we had ref. micro and stovetop and we spent most of our time at the pool or on the beach.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank schuwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, March 28, 2014
Dear schuwoman,

Thank you for your kind note regarding your recent stay and visit to our beautiful island.

At Gran Meliá Puerto Rico we work with passion in order for our customers to feel at home. Reviews like yours fill us with satisfaction to know that our main objective has been reached.

We all look forward to welcoming you in the near future in Gran Melia Golf Resort Puerto Rico or any other MELIA property around the world.

Sincerely yours,

Carlos De Freitas
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Grande
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 19, 2014

Not what it is hyped up to be. The friendliest workers were the ones in the golf carts driving people around. Not worth the money, and very poor night activities. The beach was not very nice, and there could be a lot more work on customer service and relations.

  • Stayed March 2014, traveled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank R V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Gran Melia Golf Resort Puerto Rico, responded to this review, April 13, 2014
Dear C V:

Thank you for taking a moment to write and let us know the areas you consider need improvement. We surely take all of our guests comments seriously, however, I was discouraged to hear of your challenges and honestly apologize.

We truly value your concerns regarding our resort. It is at all times our intention to go beyond our guests expectations. We have been undergoing several changes with the new management team that include trainings in different areas of our resort in order to better service our guests. These changes will contribute to improve the Food & Beverage operation of our resort.


I encourage you and your friends to return to Gran Melia Golf Resort Puerto Rico in any of your future vacations and allow us to demonstrate we truly are a wonderful resort.

Sincerely yours,

Carlos De Freitas
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Rio Grande
19.4 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
4.0 of 5 bubbles 6,660 reviews
1.8 mi away
The St. Regis Bahia Beach Resort
19.1 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
3.5 of 5 bubbles 4,541 reviews
Show Prices
Show Prices
Show Prices
14.6 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#6 of 13 in Isla Verde
4.0 of 5 bubbles 3,077 reviews
19.7 mi away
Sheraton Puerto Rico Hotel & Casino
3.2 mi away
Wyndham Grand Rio Mar Beach Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Gran Melia Golf Resort Puerto Rico? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Melia Golf Resort Puerto Rico

Property: Gran Melia Golf Resort Puerto Rico
Address: 200 Coco Beach Blvd. | Highway 955-I, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Rio Grande
#3 On the Beach Hotel in Rio Grande
#3 Luxury Hotel in Rio Grande
#3 Spa Hotel in Rio Grande
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Melia Golf Resort Puerto Rico 4*
Number of rooms: 486
Official Description (provided by the hotel):
With an idyllic location on Puerto Rico's northeastern coast in Coco Beach, Rio Grande, Gran Melia Puerto Rico brings the privacy and exclusivity you deserve and allows you the opportunity to escape from the rest of the world. From the moment you step inside this tropical oasis, you will be enveloped by the beauty and grandeur of Gran Melia Puerto Rico. Boasting a world-class YHI spa, the nearby Trump International Golf Club and the best pool on the island with four integrated whirlpools, Gran Melia Puerto Rico is the place to live the true resort experience in Puerto Rico. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Agoda, Priceline and Hotels.com so you can book your Gran Melia Golf Resort Puerto Rico reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Gran Melia Rio Grande
Sol Melia Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Rio Grande

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing