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“MANAGEMENT NEEDS TO TAKE CONTROL!!!”
Review of Melia Coco Beach

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Melia Coco Beach
Ranked #4 of 4 Hotels in Rio Grande
Reviewed February 4, 2014

First I must say the staff was wonderful my check in with Gasha was a pleasure. Daniel & Timothy in the club area were very helpful and courteous to us. The resort is pretty, but does need a make over especially rooms. My complaints were with the guest staying there not the staff. I actually had sympathy for the staff. My thoughts are MANAGEMENT needs to STEP IN. Things we saw were unacceptable. We travel all over, and I have NEVER seen a display of guest behaving this way. Restaurant and pool area were left so dirty and messy when they were done made you wonder how their homes are. We had to call attention 3xs to them when we went into pool, for them trying to take our towels off our chairs for them to sit. Their children leaving bags of empty chips inside pool. We watched them go into buffet area fill there plates and walk right out without paying. We actually checked out of hotel 2 days earlier and went to another hotel. Management needs to take control, we definitely will not recommend or return. It's to bad could be beautiful place.

  • Stayed: January 2014, traveled as a couple
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2  Thank tori6110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Melia Coco Beach, responded to this reviewResponded April 12, 2014

Dear tori6110,

I would like to thank you for your recent review.
I do apologize for your experience and I share your concern. We will be discussing your comments and suggestions with our management staff in order to take appropriate measures in the areas that require such.

Once again, thank you for sharing your experience and we look forward to having you again with us.

sincerely,

Carlos De Freitas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,348 - 3,354 of 6,537 reviews

Reviewed February 3, 2014

This is a very hotel, it is a large property with a lot of beautiful foliage and well manicured grounds. There are several nice restaurants, and the food is good. It is well maintained, very clean and the people/staff are incredibly nice and accommodating. This is our second time here with our two young children and we are very pleased. Things to note: There is no hot tub, and you cant really swim at the beach. While it has beautiful ocean breezes and views, it doesnt really have an area to swim.

I highly recommend upgrading your stay to the Red Level. It is well worth the price.

Room Tip: Upgrade to Red Level, its worth it
  • Stayed: February 2014, traveled with family
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2  Thank Toby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Melia Coco Beach, responded to this reviewResponded April 15, 2014

Dear Toby M,

I would like to thank you commenting on your excellent stay at our beautiful property. It brings us great pleasure to read such positive comments. It is our goal to continue keep on hosting you and your family in what is your home away from home.

Again, thank you for your excellent review and we look forward to having you with us again in the not so distant future.

sincerely,

Carlos De Freitas
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

Recently returned from the Gran Melia Golf Resort for a National Sales Meeting. The resort has a beautiful lobby area, but the rooms need a lot of attention. Several co-workers had to request new rooms during their stay because of mold, water leaks, etc.
The food was good, but the bar and wait staff were extremely slow. Several nights the bars closed at 11 p.m. The resort is not close to outside activities. This left our group disappointed and not overly thrilled with the service or customer care.
I would not return to this location for a family vacation. The beach was not great for family activities.

  • Stayed: January 2014, traveled on business
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3  Thank jtdman37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Melia Coco Beach, responded to this reviewResponded May 9, 2014

Dear jtdman37,

Thank you fro sharing your experience in our hotel. In our constant effort to continue and improve our overall quality of service your comments and suggestions are very important. We will be discussing with our management team your experience to come up with solutions in the areas that require such.

again, thank you for commenting on your stay and we look forward to having you in the not so distant future.

sincerely,

Carlos De Freitas
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

All staff, except the pool bar/restaurant , were outstanding.
The resort was beautiful.
The pool bar staff were rude and inattentive.
The restaurant meals and staff were top rate.
The pool bar staff, no so much.

Stayed: January 2014
4  Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Melia Coco Beach, responded to this reviewResponded April 18, 2014

Dear Bob M,

Thank you for commenting on your recent stay with us. We will be looking into your claim regarding our pool staff to ensure that all service standards are being followed and reinforce them if not. I'm very pleased however that all of our other staff was to your liking.
Again, thank you for writing about your stay and we look forward to having you again with us.

Sincerely,

Carlos De Freitas
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

I bring my fours sons with their spouses and children every year We get five rooms and have a family gathering and we have a great time.
My grandchildren remind me months ahead of time to make reservations. they accommodate our request to have all five room close together, close to the pool and on the first floor.
The staff is excellent everywhere you go. Form the check inn, to the pool and pool bar. Their Red Level service is a dream.
The steak house is excellent. Tempo is not at the same level. I wish they would bring back the buffet type dinner of local food they had in the past.
Already planning for the return in early June after school is out.

Room Tip: The ocean front roms are excellent.
  • Stayed: June 2013, traveled with family
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4  Thank JUAN285
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Melia Coco Beach, responded to this reviewResponded March 28, 2014

Dear JUAN285,

I would like to thank you for sharing your comments and experience about the service received at our resort. Also, for making us part of your extended family. It is our pleasure to serve and continue serving you and yours.
I appreciate your comments on the Tempo restaurant, I will discuss these with our management staff and share your suggestions.

Once more, thank you for making us your hotel of preference.

Sincerely,

Carlos De Freitas
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

We just arrived home from a 10 day stay at the Grande Melia we had a great time our room was close by everything our cleaning lady was excellent rm 1622. it was never over crowded and for the most part the staff was pleasant. The beach is only a shore line not good for swimming but great to relax and tan at. The pool is nice and big the only problem I seen with the pool is there is only one bathroom way at the other end of the pool opposite of the wet bar and very few people use it during the day leaving me with the gross assumption. We ate at tempo once its very over priced and not good at all nor was the service. The wet bar food was ok but a hamburger cost 16.00 THE 11.00 drinks were not worth it. The store on the hotel side is very expensive the sole melia club side store has a reasonable priced store with more of a variety. Parking cost more than the car rental very disappointing. If your staying here for more than a few days you need a car the restaurants off the grounds are very cheap and the locals are very inviting. Drinks off site are 4.00 and are great. Management should consider a few more bathrooms and maybe a bar set up along the beach so guest don't have to walk a mile. Over all its a nice place Melia should concentrate on good reviews to bring in more people and revenue rather than try and make up for there losses with over priced amenity's

Room Tip: red level is not worth it try and get 1600 building
  • Stayed: January 2014, traveled as a couple
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3  Thank markm5386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Melia Coco Beach, responded to this reviewResponded March 26, 2014

Dear markm5386,

I would like to thank you for your recent review on our property. We at Gran Melia PR are constantly looking for ways to continue and improve our overall quality of service, and our best tool is your opinion.

I have gathered your comments and suggestions and will be distributing them to our management team in order to utilize them to take appropriate measures in whichever areas are possible. I was very pleased you enjoyed our lake style pool and our secluded beach. Both are unique to our property.

Again, thank you for sharing your experience and we look forward to having you again with us in the near future.

Thank You,
Carlos De Freitas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 1, 2014 via mobile

Resort location is easy 30-40 min drive east of San Juan Airport. Take the AutoExpreso (puerto rico ez pass) option if you rent a car and take Rte 66 for a fast drive. Other non-toll hwys have lots more traffic.

Resort is naturally beautiful. Long shallow beach- best part of beach is farther away from the main pool towards the red level bungalows. Less crowded, very serene, lots of available lounge chairs that can rest in the shallow water at edge of beach, palm trees and some hammocks.

Common areas of resort still look nice. The resort feels like it was built to do much more volume than they are doing and common areas and restaurants were relatively empty the weekend we stayed (peak season). Big problem is the resort is understaffed. Strangely understaffed at pool restaurant and bar- they are missing revenue opportunity- long waits to get drinks or food and I literally had people in line in front and behind me give up and leave due to the long wait. Also would be nice to have more cleanup staff to clean bird poop off loungers.

Standard bungalow room was clean but definitely showing age. Bed a little soft, and couch and cushions kind of gross- very used. Again service problems- 2nd night we requested bed linens change and left dirty towels on bathroom floor; returned to find bed made but linens not changed; dirty towels were just folded into corner near tub.

We didn't see the red level rooms but I understand they are newer so would suggest trying to opt for those.

Although understaffed, the staff we did interact with were very nice.

Overall given the discounted rates and packages available was a good value for weekend getaway. We feel Cancun area is typically better experience for same price point.

  • Stayed: January 2014
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1  Thank chrispcnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gran_Melia_PR, General Manager at Melia Coco Beach, responded to this reviewResponded March 26, 2014

Dear chrispcnyc,

Thank you for commenting on your experience with us. In our constant effort to continue and improve our quality of service your opinion is very important to us.

We will review the comments made regarding proper staffing and housekeeping with our management staff to make the proper adjustments in the necessary areas.

Once more, i would like to express our gratitude for having taken the time to share with us your experience. we look forward to having you with us again in the near future and ensure you enjoy the quality of service we render our guests.

sincerely,

Carlos De Freitas
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Melia Coco Beach

Address: 200 Coco Beach Blvd | Highway 955-I, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Rio Grande
#4 On the Beach Hotel in Rio Grande
#4 Luxury Hotel in Rio Grande
Price Range: $142 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Coco Beach 4*
Number of rooms: 486
Official Description (provided by the hotel):
With an idyllic location on Puerto Rico's northeastern coast in Coco Beach, Rio Grande, Melia coco beach Puerto Rico brings the privacy and exclusivity you deserve and allows you the opportunity to escape from the rest of the world. From the moment you step inside this tropical oasis, you will be enveloped by the beauty and grandeur of Melia coco beach Puerto Rico. Boasting a world-class YHI spa, the nearby International Golf Club and the best pool on the island with four integrated whirlpools, Melia Puerto Rico is the place to live the true resort experience in Puerto Rico. ... more   less 
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Also Known As:
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Gran Melia Rio Grande
Sol Melia Rio Grande
Paradisus Puerto Rico
Melia Coco Beach Puerto Rico/Rio Grande

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