Beautiful Resort - agree with other reviewers about service
Drive: 30 min from airport - taxi driver had some issues getting there, but really not a big deal at all. $75 including tip, tolls
Service: Everybody was really really nice. Smiles and hellos all around, seemed like they were really trying to put the customer first. But the service delivery is not up to par, not even up to the standards of a lesser hotel. Just like the other reviewer - ordered coffee to be told it would be up in < 10min. Took about 40 min and 2 phone calls to get it. Nobody seemed to know what time brunch was at the restaurant, even the person on the phone read out some times then said - "this makes no sense, let me call the restaurant and find out". Eventually we had to call the manager to address these concerns, he was very polite and promised to fix things.
The biggest disappointment was how they responded to my complaint about the shower. It was impossible to get the water temperature right; the tip from another tripadvisor member of turning on the handheld did not help. We spoke to the manager about this, and were promised that it would be fixed by the evening. When it still was not fixed, we had to make another call to the manager. Finally someone was sent to check the shower, they determined the problem had no easy fix, and told us that we would need to move to a different room. So basically our first day at the resort (after a long flight) was spent without access to a shower. What was most disappointing was that it took two calls to a manager to get the problem addressed, and no offer was made to compensate us for the loss of the day (they did offer us a suite, but we declined as we liked the original ocean view better). We had to speak to the manager again to get her to knock off the first day's room rate.
Positives: Did I mention the resort is beautiful? It's a bit isolated, but that's not surprising. Also expensive, which is also expected. The beach is completely private - we're strolling on the beach at 10a Sunday and it is almost completely isolated. The rooms are big and well designed (get the ocean view). High tech gadgets also help. Bring your blu-ray discs as the rooms have players in them with excellent surround sound. Bathrooms are beautiful with a separate toilet and dual sinks, rainfall shower (see concerns above).
Internet access included in the $60/d "resort fee". Everything is pay per view, even the music.
Food: Fern is amazing. You MUST order the french toast for breakfast, it's really like nothing I've ever had before. Also try the truffle pizza. Try the pineapple mojito. Molasses is also very good, but seagrapes (the pool restaurant) was good too.
Overall, the resort is definitely a vacation spot that I would like to re-visit. Hopefully with more experience (the resort has only been open two months), the service will improve. I would encourage others to check it out and continue to provide reviews specifically about the service.
- Official Description (provided by the hotel):
- Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, it is nestled between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast of Puerto Rico. Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach boasts 139 rooms including 35 suites, where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations, service levels and facilities for the Caribbean. An indulging Remède Spa and the exquisite dining options will delight all senses, including Fern Restaurant, featuring culinary creations by world famous Chef Jean-Georges Vongerichten, Molasses Restaurant, St. Regis Bar and Seagrapes. In addition, abundant banquet space is available to accommodate a variety of outdoor or indoor events. Featuring amazing ocean or garden views, it is the perfect setting for small or big gatherings as well as weddings. The elegant tropical magnificence of The St. Regis Bahia Beach creates a world for its guests that they will never want to leave. ... more less
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- Also Known As:
- The St. Regis Bahia Beach Hotel Rio Grande
- The St. Regis Bahia Beach Resort Puerto Rico/Rio Grande