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“Beautiful Resort - agree with other reviewers about service” 4 of 5 bubbles
Review of The St. Regis Bahia Beach Resort

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The St. Regis Bahia Beach Resort
Ranked #1 of 5 Hotels in Rio Grande
Certificate of Excellence
Detroit, Michigan
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Beautiful Resort - agree with other reviewers about service”
4 of 5 bubbles Reviewed December 23, 2010

Beautiful Resort - agree with other reviewers about service

Drive: 30 min from airport - taxi driver had some issues getting there, but really not a big deal at all. $75 including tip, tolls

Service: Everybody was really really nice. Smiles and hellos all around, seemed like they were really trying to put the customer first. But the service delivery is not up to par, not even up to the standards of a lesser hotel. Just like the other reviewer - ordered coffee to be told it would be up in < 10min. Took about 40 min and 2 phone calls to get it. Nobody seemed to know what time brunch was at the restaurant, even the person on the phone read out some times then said - "this makes no sense, let me call the restaurant and find out". Eventually we had to call the manager to address these concerns, he was very polite and promised to fix things.

The biggest disappointment was how they responded to my complaint about the shower. It was impossible to get the water temperature right; the tip from another tripadvisor member of turning on the handheld did not help. We spoke to the manager about this, and were promised that it would be fixed by the evening. When it still was not fixed, we had to make another call to the manager. Finally someone was sent to check the shower, they determined the problem had no easy fix, and told us that we would need to move to a different room. So basically our first day at the resort (after a long flight) was spent without access to a shower. What was most disappointing was that it took two calls to a manager to get the problem addressed, and no offer was made to compensate us for the loss of the day (they did offer us a suite, but we declined as we liked the original ocean view better). We had to speak to the manager again to get her to knock off the first day's room rate.

Positives: Did I mention the resort is beautiful? It's a bit isolated, but that's not surprising. Also expensive, which is also expected. The beach is completely private - we're strolling on the beach at 10a Sunday and it is almost completely isolated. The rooms are big and well designed (get the ocean view). High tech gadgets also help. Bring your blu-ray discs as the rooms have players in them with excellent surround sound. Bathrooms are beautiful with a separate toilet and dual sinks, rainfall shower (see concerns above).

Internet access included in the $60/d "resort fee". Everything is pay per view, even the music.

Food: Fern is amazing. You MUST order the french toast for breakfast, it's really like nothing I've ever had before. Also try the truffle pizza. Try the pineapple mojito. Molasses is also very good, but seagrapes (the pool restaurant) was good too.

Overall, the resort is definitely a vacation spot that I would like to re-visit. Hopefully with more experience (the resort has only been open two months), the service will improve. I would encourage others to check it out and continue to provide reviews specifically about the service.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank megawhizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (372)
Date | Rating
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English first
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed December 22, 2010

My partner and I traveled to Puerto Rico for a quick vacation and thought we'd try out the new St Regis resort. Like other reviewers stated, I was a bit apprehensive about trying a new hotel in the Caribbean, But we were pleasantly surprised. By no means was the service up to a five star level, but it was certainly the friendliest four star service I have received in the Caribbean. The staff genuinely cares and went out of their way to makes us happy. I just hope that all the Northerners coming down for Christmas don't hurt the humbleness of the staff. I would highly recommendly this hotel.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jason_Lee064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guaynabo, Puerto Rico
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed December 18, 2010

The hotel is brand new, the rooms are beautiful, very clean. It is a very beautiful place with a lot of nature around: natural trails in which you can walk, jog, run or go in bicycles at the same time you admire the different plants, animals and lakes that are there. All the facilities are amazing and the service is incomparable, very friendly pleople always willing to help you and making your stay unforgettable. It's a little expensive (it's a 5 star) but every dollar is worth it.

  • Stayed December 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank YYCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Tx
Level Contributor
85 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed December 14, 2010

I am sitting in my room on our last night of a 3 night stay. We are having room service because the only place open tonight is Fern, we ate there last night and it is just ok and not really a Jean George experience.

Let me start with the drive. I called the hotel and was emailed directions that were perfect and it was an easy drive with no trouble finding the hotel.

Check-in: It took about 30min because I reserved a ocean front king and while I appreciated the upgrade they gave us a larger room with a garden view. We wanted to be on the ocean and it took a half hour to figure out there were no ocean view rooms available. We were moved back to my original room for the rest of the stay. I recommend the ocean rooms over the garden even if the garden room is larger. The sound of the ocean with the sounds of nature are great.

Rooms: the first suite had a very loud a/c unit and we discovered that you can have engineering set for VIP so that you can take it off the program mode and cool it down more. For those of us that live in hot humid climates like Houston, we are sensitive about a/c. The rooms have a humidity problem and it is not summer yet. The ocean room had a quieter a/c but still humid. The bathrooms are fantastic but we had an issue with hot water one night until we discovered that you need to turn on the handheld shower along with the rain shower for it to get hot. We loved the balcony looking and listening to the ocean.

Food: I am not shocked by prices in resorts like this. You have to realize it will be that way. As stated we were not impressed with Fern, the breakfast there is pretty good with an amazing french toast dish. Molasses at the golf course was best with regional cuisine that we enjoyed and would have returned except it is closed on Mon and Tues.

Service: I agree with almost all that has been said. The staff is very friendly, they just don't seem to have been trained very well. We were told to go to Loquilla Beach for snorkeling and we could pick up the gear at the boathouse on drive out. There was no one at the boathouse for about 15min and then a mgr and an employee arrived and we were told they do not have snorkeling equip and after several phone calls they could not find any. We also found the directions from concierge to be incorrect but it was easy to find. The snorkeling there was non-existant and I do not recommend going there to eat either. When we left and returned to the property and went to the beach the attendant told us the stuff was at the beach shack there. He brought us new sets as well as boogey boards. Some staff were not sure when different restaurants were open or closed including concierge. Calling is a problem and you find no answer many times. One morning our pre-ordered coffee arrived on time, the next day it did not arrive without a phone call 30min after it should have been there. If you look at the Ritz San Juan reviews you see some of the same service problems. It may be a culture problem here.

The property is beautiful and we may return if I read the issues have been addressed.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank piatty73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 14, 2010

Wow - what a place! We loved it.

Pros:
Spectacular rooms! Giant rooms with all the amenities. The bathroom was huge with a walk in shower and an oversized tub. This was so cool - the bathroom mirror had a television built into it. You could watch the today show while shaving! Not necessary, but very, very cool.

Complimentary coffee delivery in the morning. We had brought our own cereal and yogurt and the hotel delivered coffee and milk and we had breakfast on our patio for free.

The pool is outstanding. Super comfortable lounge chairs, great service, lots of places to sit and it did not feel crowded. We saw the pool manager the last day and asked her to consider making the pool a no cell phone area as there were at least 3 people on long business calls sitting at the pool.

The beach is clean, large and not crowded. We could walk both directions for quite a ways and really enjoyed the beach.

The property has a walking path and nature path that are well marked, easy to follow, long enough to feel like a workout (3 miles) and you see some terrific greenery.

The golf course looked very nice.

Food and drinks were terrific. We ate at the pool, at the casual restaurant and at the upscale restaurant. All were delicious and yes - what everyone says about cost is true. We saved some money by ordering kids meals at the pool - more than enough food and nothing wrong with chicken fingers and cheeseburger sliders! Yes, there is free water and fruit in the work out room and the hotel has a number of complimentary events that include snacks - welcome mojitos in your room, champagne tasting at the bar, smore's on the beach, tastes of drinks at the pool, etc, etc, etc.

The staff was super nice and competent. Our key did not work one night and we called the front desk and asked them to send someone. We asked that the person come right away - and as we hung up the phone saw a person running (yes running) towards our room to open the door.

Cons
Yes, the drive is confusing to get to the hotel. Get good, accurate directions before embarking. By the way, this is only a few moments of your entire trip so why stress so much over it?

The only other con is that this place is going to become very popular and Starwood will make it less available to those of us on points! That will stink as we will return on an annual basis as long as we can.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ginlis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed December 13, 2010

My wife and I have gone to Puerto Rico for short 3-4 day get-aways before. We have stayed mainly at the Ritz just off the airport. Having heard of the new St Regis we decided to give it a try.

Overall - this is a resort - one you can get away from everything. There is nothing like this in San Juan. its quiet and relaxing with a golf course, boat house and jogging/bike paths. Its off the beaten path. The plus is it is a quiet getaway - the downside is, there isn't much to do at night if you are looking to party. San Juan is probably a 40 minute drive.

The property itself is spectacular. Well detailed - everything new. The room we had (Garden view king size) was really nice. HUGE bathroom and nice big open space. A great balcony that overlooked the garden and part of the pool. The property is connect by elevated boardwalk walkways. Instead of one big building, there are multiple smaller units that sink easier into the landscape. They have an Audubon designation. Pool is excellent and so is the beach.

The staff is incredible. You have a butler assigned to you that will bring everything from movies to coffee. There are also little touches like hand crafted tiles they leave everyday.

This was a really beautiful place. The spa was probably the nicest spa I've been to. Koi ponds, sauna, steam room, sitting areas all in open air environment. It blows away the spa at the Ritz.

The downside is limited food options. There are only three restaurants on the resort. One is a Fern, a high-end Jean George restaurant. Excellent food - -even more excellent prices (for them). Molasses is local food location at the golf course. The food here is excellent, a little less pricey and more local flavor selections. The last is the spot by the pool with typical pool-side fare. You could hike offsite but there didn't appear to be anything close to the resort.

Another downside - price. This place isn't for the feint of heart. Granted its a St. Regis so be prepared for $10 poolside coffee and $8 OJ's. A bowl of fruit and some yogurt with granola ran $48 on morning - I usually have a high tolerance for sticker shock but even I was taken aback at some items.

And to put some rumors to rest - the drive the airport wasn't bad. 40 minutes to and 30 back. We encountered no traffic. The service issues (if they had any) are definitely resolved. You couldn't walk 20 years without someone asking you if you needed anything.

Great escape for 3-4 days - but its a very different escape than staying in San Juan.

I definitely would go back!

  • Stayed December 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sbrita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
1 of 5 bubbles Reviewed December 13, 2010

Where do I start! First or all, we rented a car from SJU airport. The directions seem easy enough until you get onto 187 and you get redirected through some small town and the signage is non-existant. I do have to agree with the other reviews on a few things...the resort is beautiful and the staff is SO nice but none of them have been trained. They will say yes to whatever you ask and then none of it comes to fruition! And this I might add, goes all the way up to the GM. The reception/check-in process was probably the best and only thing that went right. We had a suite that was lovely and our butler did come and make us a mojito upon check in but then never to be seen again. The air conditioner kept us up all night with the noise and it doesn't even work properly! We had it turned way down and we were still too warm. The food/service at Seagrapes were both horrendous. I had to send back my fruit "skewers" as they consisted of a few pieces of fruit that was either brown or completely under-ripe. Everyone is very pleasant but it's not enough. The spa was beautiful, the pool area nice but we were very disappointed in the water at the beach. Don't expect Carribean blue....the concierge has no idea what's going on..that is when you can reach them. They told us they made a reservation at another restaurant off property only for us to arrive there with them never having heard of us. The wine at the bar was undrinkable...every red by the glass had been opened for days. The piece de resistance though was my camera getting stolen. Granted we inadvertantly left it on a bench with our towels by the pool for an hour early evening...the only people around at that time were the staff picking up the towels. We reported it to security, the front desk anyone that would listen and everytime we would call on it they acted like it was the first time they were hearing of it. Both my partner and I travel extensively...he stays at a Starwood property at least 3 x a week so to have experienced all of this at a St. Regis was EXTREMELY disconcerting. I sent an e-mail to the GM when I returned home outlining our disappointments...that was over a week ago with no response. They were supposed to "interview" the towel boys working when my camera went "missing" I have called them 3 times with no call back. Finally last week I did receive a call with NONE of the information about my camera EVER have being put in the system. TRUST ME...DO NOT STAY HERE!!!!

  • Stayed December 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank winey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The St. Regis Bahia Beach Resort

Property: The St. Regis Bahia Beach Resort
Address: State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Rio Grande
#1 On the Beach Hotel in Rio Grande
#1 Spa Hotel in Rio Grande
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bahia Beach Resort 5*
Number of rooms: 139
Official Description (provided by the hotel):
Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, it is nestled between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast of Puerto Rico. Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach boasts 139 rooms including 35 suites, where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations, service levels and facilities for the Caribbean. An indulging Remède Spa and the exquisite dining options will delight all senses, including Fern Restaurant, featuring culinary creations by world famous Chef Jean-Georges Vongerichten, Molasses Restaurant, St. Regis Bar and Seagrapes. In addition, abundant banquet space is available to accommodate a variety of outdoor or indoor events. Featuring amazing ocean or garden views, it is the perfect setting for small or big gatherings as well as weddings. The elegant tropical magnificence of The St. Regis Bahia Beach creates a world for its guests that they will never want to leave. ... more   less 
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Also Known As:
The St. Regis Bahia Beach Hotel Rio Grande
The St. Regis Bahia Beach Resort Puerto Rico/Rio Grande

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