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“Raising the St. Regis bar @ Bahia Beach Puerto Rico”

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The St. Regis Bahia Beach Resort, Puerto Rico
Ranked #1 of 4 Hotels in Rio Grande
Certificate of Excellence
Reviewed August 15, 2013

Just returned from 5-fabulous nights at the St. Regis Bahia Beach in Puerto Rico. The property and rooms alone are great but the staff truly made the difference throughout our stay. Easily the best service I have received in the Caribbean and also of other St. Regis properties I have stayed. For reference, these include the St. Regis in Beijing, Princeville/Kauai, San Francisco, Monarch Beach and Rome.

Service is casual, not forced or over the top while extremely pleasant and effective. Entire team did a great job at anticipating needs and going out of their way to make our stay as pleasant as possible. This included the pool waitress (Clarissa) escorting my wife back to the room with an umbrella when it started to rain and another staff member running to fetch an umbrella for me and our son taking cover under a tree during passing showers near the lobby. Even on the couple of occasions that something was off, the alert staff was proactive to take action and do the right thing. As an example, our last breakfast was taking longer than usual that could have ended with us leaving on a bad note. But before we mentioned anything to the waiter, the manager came over to apologize for the delay and advise us that there was an issue with the waffle iron. When the problem persisted, he suggested other items and to our delight comped our entire breakfast. Thanks again, William. Despite the service in generally being great, the pool & beach waiter service seemed a little under staffed or visits not frequent enough.

As a SPG lifetime gold elite, no upgrade available at check-in but was advised one would open up on Sunday. No need however as the room was plenty big and we didn't want the hassle of moving rooms. Standard room is luxurious with an over sized bathroom, tub and double sinks. Room includes a wet bar and a very comfortable bed. Maid service and turn down service where great everyday, even folding our son's blanket from home in the crib and his many clothing items everyday. Two comments about the room - flat screen seems a little undersized for the space and there was not an internet connection to the Samsung blueray player/soundbar for the built-in Netflix/Pandora/etc streaming apps.

The property was near capacity but never felt crowded at anytime. The property is very large at over 400+ acres but the hotel shuttles you around in golf carts if the walk is too far. Grounds are beautiful and well maintained. Hotel buildings are small surrounded by the natural vegetation / forest.

Didn't golf at all but did take out a kayak from the boathouse which is included in the resort fee. They also provide complimentary bicycles, sailboats and paddle boards at the boat house.

For beach lovers, it is a little disappointing. The sand is dark and not fine. Rough surf flags out the entire time but I felt very comfortable in the water even with our 23-month old son.

We spent most of our time at the pools which are great. Three pools that cascade into each other with one considered a walk-in pool (gentle ramp) with no steps which was great for our son - hotel in general was very kid friendly. Biggest complaint throughout our entire stay was the condition of the pool cushions. Many are torn at the seems, apparently a result of the pool manager having the staff use bleach to clean them which seems to destroy the stitching (and also my wife's dress for that matter - the hotel offered to reimburse us for the cost of the dress). Not a big deal as the have chair towels to go over them but you would never see torn cushions at a Four Seasons or Ritz.

SPG members with kids can purchase meal plan for $25/day for each child. Works out to be a savings if eating at least a break even if eating 2-meals a day at resort.

We ate breakfast everyday at Fern, a Jean Georges restaurant. Fairly standard a la carte menu plus an optional buffet (weekend days?). Average breakfast was about $50 for 2 adults. No real standouts (except for the bacon) but nice start to the morning. Dinner menu is more of the Jean Georges signature items but didn't experience it. Some dishes from dinner menu available downstairs in lobby bar which we did one night to keep it more casual with our son. Free coffee available in the mornings also at the lobby bar.

Had several meals at the other restaurants, Sea Grapes (pool) and Molassas (golf house). Food in general was good, above average compared to other resorts in the Caribbean. Chicken Quesadillas, Mahi-Mahi Tacos and Watercress Salad seem to be the way to go at Sea Grapes. Ropa Vieja Mofongo, Prawns or Churasco at Molassas. Average dinner at Molassas is about $120/couple with a drink each.

The closest eats we found outside the hotel is a 15-min drive to kiosks (a strip mall restaurant row of sorts) east of the hotel in Loquillo on Highway 3. Otherwise your other option seems like driving to San Juan. In Loquillo we at La Parrilla (local food) and El Jefe Burger Shack. Both are good and considerably less expensive than the hotel food if you have a car. There is also an Amigo supermarket and several fast food chains on the way to Loquillo if you want to pick anything up.

  • Stayed: August 2013, traveled with family
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3  Thank paul8292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 29, 2013

Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent stay at our magnificent resort.

We are thrilled that your family had such an extraordinary vacation, replete with adventure and discovery! As you mentioned, our unique property, a true nature sanctuary, captures the distinctive personality of Puerto Rico and its enchanted tropical setting.
Your words of praise toward our staff are genuinely appreciated, and fuels their sense of pride and desire to serve our guests uncompromisingly.

Your well planned list of great places to eat and explore are precisely what we love our guests to enjoy, beyond the gates of Bahía Beach. It fills us with great pride that you truly appreciated our plantation-style design accentuated by the finest cuisine, and exciting activities. As you noted, we are blessed to have El Yunque rainforest as our backdrop - one of the very few rainforests left in the world, and the only one under the US flag, providing a magical quality to our tropical surroundings. How wonderful that you were able to enjoy this true marvel of nature.

We hope to have the pleasure of welcoming you and your family back to Bahía Beach, in the near future.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 - 879 of 1,449 reviews

Reviewed August 15, 2013

This resort had my wife and I in heaven. Definitely not a budget destination, but absolutely breathtaking. The pool, beach and service were exceptional and the resort is nestled in a wildlife sanctuary. A perfect place to spend our 10th anniversary and after looking around a great place to bring the kids in the future.

Room Tip: Make sure you request a room with your preference of proximity to the plantation house (lobby/restau...
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  • Stayed: August 2013, traveled as a couple
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Thank flypdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 27, 2013

Dear Distinguished Guest,

Greetings from St. Regis Bahía Beach!

We are honored that you chose our resort to celebrate your 10th wedding anniversary!

We hope to have the pleasure of welcoming you and the whole family back soon, so that your children may enjoy a spectacular vacation as well.

Warmest regards,

Terry G. Bechtold
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2013

Today is just our second day, but what stands out to me is the customer service! Always accommodating with a smile. Loving the pool girl, Ashley, omg how nice is she. The hotel and its suites are gorgeous and large. Stay tune for more to come.

Stayed: August 2013, traveled with family
1  Thank jenlozoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 27, 2013

Dear Distinguished Guest,

Thank you for taking the time to post your comments regarding your recent visit to our stunning resort.

Your brief and perfect description is precisely what we intend for every guest – absolute serenity combined with luxury, and wonderful cuisine. Perfect for a romantic getaway or a week of exploring and adventure on our beautiful island of Puerto Rico.

We look forward to the honor of welcoming you back, in the not too distant future.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

My wife and I were there for a 4 day stay for our honeymoon and I cannot say enough how much we loved this hotel. First it was a beautiful property with so much space! Gorgeous golf course, great pool, fantastic restaurants.. everything you need!
But what really made this place great was the customer service. Everywhere we went the staff was beyond courteous and attentive without being overbearing. Everything we wanted or needed was provided in fast and polite fashion. Although 1 time I actually had to get out of my beach chair and order a drink at the bar... but they apologized and gave us the drinks on the house for the trouble! WOW!

We were lucky to get a honeymoon upgrade and were provided a private butler. Singh our butler was THE BEST THING TO EVER HAPPEN TO HOTELS!!! He was so incredibly thoughtful and attentive. He would come find us all over the property at various times in the day to make sure we had everything we needed. He even without me asking.. poured a bubble bath and decorated the room with rose petals while we were at dinner... BUT.. he came to the restaurant where we were eating and discretely told me about this surprise while my wife had no idea.. Making it look like I planned it for my wife! How amazing is that!

Whatever they are paying their staff is not enough.

I would stay here on every vacation if I could!

Thank you Singh and thank you St. Regis!

  • Stayed: July 2013, traveled as a couple
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1  Thank Tristan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 26, 2013

Dear Distinguished Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent visit.

It fills us with tremendous pride that you genuinely appreciated our well-orchestrated guest experience. Thank you for recognizing Singh from our devoted team of butlers, The iconic St. Regis Butler is a key part of our legacy, and we agree, being attentive without being intrusive is a true art.

We hope you visit us again soon, so that we may treat you and your family to another uncompromising St. Regis vacation.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

My wife and I just completed a 5 day 4 night stay on this property and all I can say is Wow! Every aspect of this property was about the customer. We did not leave the campus once, as there was so much to keep my wife and I busy. We will definitely be back in the near future.

  • Stayed: July 2013
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1  Thank Alib2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 26, 2013

Dear Distinguished Guest,

Thank you for taking the time to post your comments regarding your recent visit to our resort.

We are pleased that you and your wife were impressed with every aspect of our world-class property. As you can see, our staff at St. Regis is most dedicated to your absolute comfort and delight.

We hope to have the pleasure of welcoming both of you back to the best address in Puerto Rico, the St. Regis Bahía Beach, in the near future.

Warmest regards,

Terry G. Bechtold
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

Everything was fantastic. Great Service and the accommodations were to die for. Few pointers: Bring Bug Spray. Drinks are average out to be about $15-19. Breakfast was around $20. Lunch around $20 and Dinner around $40. There's not much to do out of the resort but the resort has everything you need to just simply relax.
The Resort reminds me of a Costa Rica resort in the middle of the jungle.
I recommend you bring some light snacks and maybe a few bottles of your favorite liquors.

Room Tip: Go on Weekdays to get best room
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  • Stayed: July 2013, traveled as a couple
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Thank Kaju27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 26, 2013

Dear Distinguished Guest,

Thank you for taking the time to post your comments regarding your recent visit to our resort.

We are pleased that you were impressed with our world-class service. Our staff at St. Regis is most dedicated to your comfort and enjoyment.

We have taken the liberty of sharing your observations including our drink prices, in an effort to improve this perception.

We hope to have the pleasure of welcoming you back to the best address in Puerto Rico, the St. Regis Bahía beach, in the near future.

Thank you for the gift of feedback, and the opportunity to respond to your concerns.

Warmest regards,

Terry G. Bechtold
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2013

We spend 5 days in the St. Regis Bahia Beach...Amazing Hotel...Extraordinary Service, friendly staff (we were not sure what to do and many employees gave us different places to visit and restaurants to go). I really enjoy my stay. Great Job for the bellman/valet parking staff that were always available to open door and assist in any possible way (smiling all the time), the front desk agent did an amazing job (super friendly, i can't remember her name), the pool, bar. Fern dinner was out of this World. We really enjoyed every single dish. Fern's manager took great care of us. I recommend this hotel, it's great for relaxing and to enjoy the view and the sound of the Coquis!!!!

  • Stayed: June 2013, traveled as a couple
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1  Thank travelerlove2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 26, 2013

Dear Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent stay at our resort.

At St. Regis Bahia Beach we intend for our guests of all ages to enjoy the ‘art of living’.

Our staff is very genuine in their intention to enamor our valued guests and make you feel at home in our little slice of paradise. From creating tailor-made rituals, to our enchanting sounds of the 'Coquí', the tiny indigenous tree-frog of Puerto Rico, are all part of the acclaimed St. Regis experience.

We hope to have the pleasure of welcoming you and your family back soon, to your home away from home, so that we may indulge you once again, in our tradition of extraordinary stays for the entire family.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Bahia Beach Resort, Puerto Rico

Address: State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Rio Grande
#1 On the Beach Hotel in Rio Grande
#1 Luxury Hotel in Rio Grande
Price Range: $624 - $1,085 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Bahia Beach Resort, Puerto Rico 5*
Number of rooms: 139
Official Description (provided by the hotel):
Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, our Rio Grande resort in Puerto Rico sits between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast. A Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach Resort, Puerto Rico boasts suites where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations. ... more   less 
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Also Known As:
The St. Regis Bahia Beach Hotel Rio Grande
The St. Regis Bahia Beach Resort, Puerto Rico Rio Grande

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