Great drive up and grounds are beautiful. As staying at an establishment worthy of a 4-5 star rating I expect good service, clean room, etc. however, as reviews have read before mine, my room was never cleaned. The first night we found a large hair ball in the drain of the shower so I brought it to the attention of housekeeping. As sorry as Brandon (super of housekeeping) was as he sent wine, my room still went dirty. We kept watch of a pile of tortilla chips found under a chair and some kisses rappers to see how long it would take them to clean . We wrote "hi" on the dusty lamps too. He said they would do a thorough cleaning and to let him know. As I was on vacation I really don't want to check his work- just get it right . I had a camera set up in my room for personal security (belknet) he never came into my room to check his staffs work and they came in "on camera" to straighten only. I saw him everyday at the pool 3/5x a day hunting down unhappy guest as he did myself apologizing and giving favors but never a clean room - favors - so do you want a 8.99 bottle of wine or some old chips, hair balls, old cookies under the bed, old fingerprints everywhere doors and walls?? There's more to come
- Official Description (provided by the hotel):
- Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, our Rio Grande resort in Puerto Rico sits between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast. A Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach Resort, Puerto Rico boasts suites where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations. ... more less
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- Also Known As:
- The St. Regis Bahia Beach Hotel Rio Grande
- The St. Regis Bahia Beach Resort, Puerto Rico Rio Grande