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“Best vacation ever!”

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The St. Regis Bahia Beach Resort, Puerto Rico
Ranked #1 of 4 Hotels in Rio Grande
Certificate of Excellence
Reviewed September 4, 2012

This was an amazing resort, and the pictures online do not even do it justice. It is the middle of a nature preserve. There is so much included in the resort fee, including bikes, sailboats, and kayaks. It is on the most beautiful golf course. The food was spectacular. All the way from room service to all three restaurants. It was simply amazing. We also loved the poolside service and ate lunch at our pool chairs a lot. Pools were amazing; so relaxing. The rooms were clean, and the butler service was so helpful - everyone was so over the top friendly. We had everything we wanted at the resort. Rooms opened to gardens overlooking ocean - and were huge - two showers and deep tub. It's on a private beach so watching the sunset is nice and private. The resort is the reason we traveled to Puerto Rico, and it was well worth every penny. We would go back just to stay in this resort. St. Regis is the way to go; simply perfect. So incredibly relaxing - 4 days felt like two weeks! Beautiful beach and pools ... loved it!

Room Tip: Rooms near the plantation house is nice because it is close to the pool (and restaurants)! If yo...
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  • Stayed: August 2012, traveled as a couple
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3  Thank Stacey201012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 4, 2012

Just returned from a 2 night stay. The resort grounds are gorgeous with plenty of activities (bike ride through the grounds, golf, kayaks, paddle boards, fishing). The beach is nice but the water isn't very clear. The pool is huge but I did not see any of the complimentary popsicles and cold towels as mentioned on the website. We did enjoy the daily s'mores at 5:30pm.
Food: Seagrapes was a huge disappointment. Bar type food (burgers, sandwiches) were very mediocre. We ended up eating all our meals at Fern since the prices were comparable with Molasses and enjoyed all our meals there. The breakfast buffet looked a bit sad though so we ordered a la carte.
Our biggest complaint is with the hotel service. We arrived at 2pm on Saturday and our rooms were not ready until after 4pm. Our parents' room had an alarm going on all weekend in the foyer and the a/c was noisy and squeaky. Housekeeping was not to a high standard and when we requested extra lotion as this was not replaced daily, we had to ask twice and it still did not come. Only until we ran into a housekeeper on our way to dinner was this resolved. However, the managerial staff were at least responsive to our complaints, but I expected more from a resort such as the St Regis. Compared to our experiences at the Four Seasons, there is definitely room for improvement.
Had a nice massage at the spa though the masseuse had should cut her nails! We LOVED the huge bathroom with double showers and in-mirror TV though. That was probably the highlight of our stay....

  • Stayed: September 2012, traveled as a couple
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1  Thank music1Ny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

About Reviewer: Gold Starwood member, Travel 4-8 times per year with family (kids age 7 & 11), High-end, luxury hotel preference. Travel dates: Aug. 24-Sep.1, 2012.

About Hotel: Superb grounds and facilities, clean, spacious rooms and bathrooms. Service is extraordinary - hotel worker noticed my son's shoes were not tied and actually took the time to tie them! This hotel is well suited for discerning hotel travellers (both couples and families with kids) seeking a secluded getaway with lots of on-site activities (nature trails, biking, kayaking, tennis, golf). It's not for you if you want to party like a rockstar, or want easy, daily access to Old San Juan (45 min. drive). Go to La Concha if you want to party.

Area Recommendations: Puerto Rico has a lot to offer for a Caribbean destination...not just a beach. Check out 4 must dos:
1. El Yunque rainforest (swim at La Mina Falls)
2. BioBay tour on Vieques Island. Stay at the W in Vieques for 1 night (also a starwood hotel). Biobay on Vieques is the brightest in the world and tour guide will drive you right to the kayaks (unlike other tours where you need to walk thru the mangroves at night). My kids loved it. There's one in Fajardo that is more convenient, but 3x the cost...you're better off exploring Vieques, better tour at lower cost, great beaches, and W starwood hotel.
3. Old San Juan. Stay at the Ritz for 1 night and see Old San Juan and the old forts. Dine at Marmalade or Aguaviva (dinner), or Parrot Club (lunch) in Old San Juan.
4. Flamenco beach on Coulebra Island (rated #2 beach in the world).

Kids had an awesome time. Can't wait to go back. If you have high standards, don't be fooled by other reviewers recommending the Waldorff. St. Regis is the best hotel in Puerto Rico, the only 5-star. I drove by the Waldorff Conquistador and checked out the grounds. You're better off at St. Regis and if you're a starwood member you won't mind spending a bit more money, and earning some rewards and complimentary upgrades in the process.

  • Stayed: August 2012, traveled with family
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7  Thank TorontoRelaxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2012

From beginning to end, truly an experience. Staff was friendly and professional and the accommodation are second to none. Don't forget to bring your golf clubs, the course is one you will never forget.

  • Stayed: August 2012, traveled as a couple
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1  Thank Glen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 21, 2012

The resort is beautiful and the beach setting is perfect. I regret not walking the trails of the resort nor taking in the boat house. Five days was not enough considering the lovely pool and beach sucked me in.
Yes, it is pricey. Plan accordingly if you have kids and are trying to stick to a budget. It was worth every cent to get first class treatment starting with Sergio at the guard gate, Edgar at the door, Brian at reception, and all the way to Rafael and Dilka at the pool. I loved my stay and cannot wait to return. I plan to try the spa and the trails my next trip out there.
The only draw back was the road out to the resort, but once you get to the gate, you are transported to bliss.
My girls loved it also and were nagging me already to return.
If you want to feel like the center of the world in paradise, this is it.

  • Stayed: August 2012
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1  Thank spencersmom59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 24, 2012

Dear Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to share your thoughts regarding your recent stay at our resort.

If fills us with enormous satisfaction that your family had such an extraordinary vacation, and in every respect felt like royalty! This is the key part of our master plan - to design every detail for your absolute enjoyment. How wonderful that you indulged in our unique property, and how it captures the distinctive personality of Puerto Rico and its enchanted tropical setting.

We also appreciate your words of praise for our dedicated staff. Their sense of pride, and desire to serve our distinguished guests uncompromisingly, are what help make you feel so at home.

We hope to have the pleasure of welcoming you and your family back to Bahía Beach, in the near future.

Thank you for the gift of feedback.

Warmest regards,

Terry G. Bechtold
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2012

ADVANTAGES:

From the moment we arrived at the secluded entrance gate and was greeted by smiling staff we could tell this was a special property. The grounds were immaculate; the Superior Room in Building 8, third floor was clean and spacious. The bathroom is awesome: rain forest show, TV in mirror, his/her counters, etc.

Every staff member we interacted with showed such professionalism and care. We were apprehensive about the beach because of the reviews on this site, however, we found the beach on the property to be clean. The water was very rough so the hotel posted hazard signs warning against entering the ocean, otherwise walking along the water's edge in clean sand was just beautiful.

The Molasses restaurant at the Golf Club offered a tasty menu, pleasant staff and romantic setting if you choose to sit outside and look out at the ocean.

DISADVANTAGES:

San Juan is over 30 minutes away so it would be great if the resort offered free shuttle service into the city, with departures maybe 2 or 3 times a day. With this option you would only have to pay a one-way return taxi cab ride (which costs about $65 each way). There is an Avis Rental Car on the premises, but when we observed the driving patterns of the locals from the airport to the resort, we weren’t comfortable with renting a car and venturing on the roads ourselves.

Overall, the resort is an exceptional getaway for couples.

Room Tip: Would suggest higher rooms only because even though we were on the third floor, one day we found a b...
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  • Stayed: August 2012, traveled as a couple
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1  Thank LJohnTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
srbahiabeach, General Manager at The St. Regis Bahia Beach Resort, Puerto Rico, responded to this reviewResponded August 31, 2012

Dear Guest,

Saludos from St. Regis Bahía Beach!

Thank you for taking the time to post your thoughts regarding your recent visit to our property.

We are very pleased that you enjoyed your time spent with us, and that you appreciated the charm of our rooms, which are designed to capture the essence of Caribbean plantation-style, yet have all the modern comforts of home.

As you point out, taking advantage of our beautiful beach and sumptuous cuisine, only serve to enhance a wonderful vacation experience!

We very much value your suggestions, and use this important tool with our staff. If you wish to share any more ideas, please feel free to contact us, and we would be more than happy to speak with you.

We do hope to have the pleasure of welcoming you back soon.

Warmest regards,

Terry G. Bechtold
General Manager

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Reviewed August 15, 2012

We stayed in one of the walkout suites, room 513, adjacent to the Plantation House. It was a perfect location, next to the pool and main restaurant. The resort itself felt very secluded, a tropical oasis of sorts. Everything from the food, service, golf course and tennis we all first rate...can't wait to go back!

  • Stayed: August 2012, traveled with family
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6  Thank yy1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The St. Regis Bahia Beach Resort, Puerto Rico

Address: State Road 187 kilometer 4.2, Rio Grande 00745, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Rio Grande
#1 Spa Hotel in Rio Grande
#1 Luxury Hotel in Rio Grande
Price Range: $815 - $1,112 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The St. Regis Bahia Beach Resort, Puerto Rico 5*
Number of rooms: 139
Official Description (provided by the hotel):
Designated as Puerto Rico’s first and only AAA Five Diamond resort and the leader in luxury on the island and in the Caribbean, The St. Regis Bahia Beach Resort, Puerto Rico has been designed with the entire family in mind, providing a variety of extraordinary services and activities that will keep all guests entertained from sunrise to sunset. Located on a former 483 acre coconut plantation, our Rio Grande resort in Puerto Rico sits between El Yunque National Forest and the sparkling Atlantic Ocean on the northeast coast. A Certified Gold Audubon Signature Sanctuary, the lush Resort features a tennis center, a golf course designed by Robert Trent Jones Jr., as well as 4 miles of nature trails, 70 acres of lakes and a boat house for water sports. The intimate St. Regis Bahia Beach Resort, Puerto Rico boasts suites where The St. Regis’ iconic Butler service is available. Most of the guestrooms overlook amazing ocean and garden views setting a new standard in luxury accommodations. ... more   less 
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Also Known As:
The St. Regis Bahia Beach Hotel Rio Grande
The St. Regis Bahia Beach Resort, Puerto Rico Rio Grande

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