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“Fabulous resort & island”

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Wyndham Grand Rio Mar Beach Resort & Spa
Ranked #2 of 5 Hotels in Rio Grande
Lititz, Pennsylvania
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Fabulous resort & island”
Reviewed June 11, 2013

Stayed at Rio Mar as Wyndham owners - just when Wyndham took over. The staff was fantastic. We're used to rooms w/kitchens - these were regular hotel rooms. Very nice in size & clean! Maid service was great - they always had a smile. The grounds were magnificient. Beach, Ocean & pool spotless. Pool bar was soooo much fun everyday. There's always activities going on around the pool. We also went to Old San Juan, the Rainforest & swam in a waterfall. Love tjis resort & island. Can't wait to return!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kgoody87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Beach Resort & Spa, responded to this review, July 31, 2013
Dear Kimberly,

Thank you for taking the time to review our hotel. We are glad you enjoyed our beautiful
beachfront location, our nearby attractions and to hear our staff provided such friendly service during your stay.

We look forward to serve you again in the near future,
Danny Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,870 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 10, 2013

When I was checking into hotel the lady who was checking me in was very rude.The room smelled like mold and the walls had water coming doen them. WhenI brought this to thr front drsk attention she only said ok.This was the worse experiance I have ever had.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank darachilders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Beach Resort & Spa, responded to this review, July 31, 2013
Dear Valued Guest,

First of all I would like to thank you for taking the time to let us know about your recent
stay with us. I apologize on behalf of the associates at Rio Mar and understand this was a
disappointment; I will share your feedback with my operations teams with a strong
commitment to make the needed improvements.

Looking forward to your future stay,
Danny Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 10, 2013

I enjoyed my stay here. The hotel had beautiful scenery, the beach was great and the staff was nice. Juan P. at Marbella restaurant gave us amazing service and kept us coming back every morning. He made the best cafe con leche EVER! My only dislikes of this resort were that the main pool was closed so everyone had to use the small pool which ended up being mostly kids. All of the food was very good. I only wish there was transportation to go off the resort that didnt require a cab ride of $30 or more dollars. Needless to say I felt a little trapped since leaving the resort meant spending pretty much all of the funds I brought with me. Over all I give my experience a 3 out of 5.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jetsetter0831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamEXEC, General Manager at Wyndham Grand Rio Mar Beach Resort & Spa, responded to this review, June 18, 2013
Dear Distinguished Guest,

Providing excellent guest service is a characteristic of our property and I am especially pleased to read that you felt this commitment during your stay. On behalf of our team I would like to express our gratitude for your kind words about our staff and our property. I apologize for the pool closing for renovation; it’s never a convenient time but must be done in order to maintain in excellent condition for our valued guests. We truly appreciate hearing from satisfied guests like you and we look forward to welcoming you soon.

Danny Williams, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Culpeper, Virginia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 9, 2013

After reading the negative and recent reviews on Wyndham we opted to reserve a room at the Doubletree in San Juan because it got great reviews. Huge mistake. The Doubletree was in the center of a ton of traffic, our shower flooded into the worlds smallest bathroom and the glass door into the main room from bath was off track and wouldn't close. The walls were paper thin and you could hear everything. The manager, Michael, was great and offered to upgrade us but we wanted to go elsewhere. We headed towards El Yunque in god awful traffic and could do nothing but laugh at the way people drive here. Scary. We drove for 2 hours and went to 2 other resorts that were booked up before deciding to go ahead and try Wyndham. It was 2:30 and day one of our weekend trip...half gone. This resort is AMAZING! The room is spotless with a great view of El Yunque. The beach great with huge fun waves. We don't use the pool so it was fine that the family pool was closed. We would rather pay more for a nice..clean restaurant than play hit or miss locally. We did try a few local places and weren't impressed. Didnt feel the prices here at the resort were any higher than normal resort prices in the states. We took a drive through the rainforest and it is very pretty and it was very close. .. about a ten minute drive. The people here at the resort are very very friendly and that includes the guests. We were not as warmly welcomed at the Doubletree. We have thoroughly enjoyed our stay at this Wyndham and we are some picky butts with high expectations.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank futurehosts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Beach Resort & Spa, responded to this review, July 31, 2013
Dear Valued Guest

Thank you for taking the time to review our hotel. We are thrilled you chose our Resort as your vacation destination and even more thrilled we exceeded your expectations and you enjoyed our beautiful beachfront location, the nearby attractions and to hear our staff provided such friendly service during your stay.

We look forward to serve you again in the near future,
Danny Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 9, 2013

There are lots of mixed reviews about this hotel/resort. We spent 5 days there and highly recommend it. Yes, the building is old, but they do a good job with the maintenance. We did not smell anything terrible as many have described. The room was clean. Hotel staff was wonderful from the check-in desk to the guys handing out the beach umbrellas and chairs. Yes, the food is expensive at the restaurants, so we ate outside of the resort. Many options exist if you are willing to drive just a few miles down PR 3. The tiki bar was great and so was the bar in the lobby. The beach on the property is absolutely stunning and very quiet. One of the pools was being renovated, but Wyndham allowed us to use the pool just a few steps away in their villas, there was no one there, which was great.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Beach Resort & Spa, responded to this review, July 31, 2013
Dear Valued Guest,

Thank you for your review. We are delighted you enjoyed every encounter you had
with our staff, it is our pleasure to create memorable experiences for our guests.
We look forward to serve you again in the near future!

Sincerely,
Danny Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Rio Mar Beach Resort & Spa

Property: Wyndham Grand Rio Mar Beach Resort & Spa
Address: 6000 Rio Mar Boulevard, Rio Grande 00745-4661, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rio Grande
#2 On the Beach Hotel in Rio Grande
#2 Luxury Hotel in Rio Grande
#2 Spa Hotel in Rio Grande
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Rio Mar Beach Resort & Spa 4*
Number of rooms: 600
Official Description (provided by the hotel):
Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Beach Resort & Spa is Puerto Rico's most exotic beach, golf and spa resort destination. 500 magnificent acres with spectacular ocean, rainforest and lush tropical views serve as backdrops to 400 newly renovated guestrooms and suites and an exclusive renovated 48,000-sq.-ft. Oceanfront Conference Center. Located on the N.E. Ecological Corridor of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The new guestrooms exude traditional Puerto Rican architecture and feature thoughtful indigenous touches. The resort boasts two championship golf courses & tennis center, Mandara spa, 10 lounges and restaurants with award-winning cuisine, an exciting casino, two nature reserves and a guest experience program that encompasses the beauty and nature of its magical surroundings. And since Puerto Rico is a US Commonwealth, no passports or visas are required for US Citizens. ... more   less 
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Also Known As:
Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
Wyndham Rio Grande
Rio Del Mar Puerto Rico
Rio Grande Wyndham
Rio Mar Puerto Rico
Westin Rio Mar Puerto Rico
Wyndham El Yunque National Forest
El Yunque National Forest Wyndham
Wyndham Grand Rio Mar Beach Resort & Spa Puerto Rico/Rio Grande

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