Business travel has taken me to this hotel twice, six months apart. On my first visit I pointed out that the long waits to check in will start every guest's visit on an unhappy note. When I returned six months later, nothing had changed. So plan to spend a half hour in line as one or two desk clerks check in a long line of new arrivals. The frustrating part is that there are 3 or 4 folks working the concierge desk immediately adjacent but none of them pitch in and help when the lines get long, they are more intent on selling time shares at the property.
Anyway, when you start the visit with an unnecessarily long wait, everything else about the property is viewed through the lens of an irritated consumer.
Would I have noted the rust stains on the tub if I wasn't irritated from the check in line? (photo below)? Maybe not. But because I was irritated I was probably hypercritical during the rest of that day.
The pools and beach are very nice, and there is easy access to the rainforest and tours. If you are trying to keep costs down there is a coffee/sandwich stand next to the casino. The chicken wrap was amazing - huge in size and the best I've had anywhere.
A peculiarity of the hotel, you have to turn on the light switch at the door to turn on the coffee maker. This took a while to figure out. The outlet that the lamp is plugged into also is the outlet where the coffee maker is plugged in, so if you don't figure this out you will think the coffee maker is broken.
And after all I've read about hotel glassware elsewhere, I'd prefer wrapped plastic cups to glass tumblers.
Finally wired internet only in the room, join "Wyndham by Request" for free before you arrive to get free internet. And they have the strangest set up for wired internet you've ever seen. The cable modem is bolted underneath the desk. But the instructions require that you look at lights on the front of the modem and push a reset to get it to work. So the first thing you have to do if you want to use the internet is remove the cables and slide the cable modem out of its housing so you can follow the instructions on the card on the desk.
- Official Description (provided by the hotel):
- Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Beach Resort & Spa is Puerto Rico's most exotic beach, golf and spa resort destination. 500 magnificent acres with spectacular ocean, rainforest and lush tropical views serve as backdrops to 400 newly renovated guestrooms and suites and an exclusive renovated 48,000-sq.-ft. Oceanfront Conference Center. Located on the N.E. Ecological Corridor of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The new guestrooms exude traditional Puerto Rican architecture and feature thoughtful indigenous touches. The resort boasts two championship golf courses & tennis center, Mandara spa, 10 lounges and restaurants with award-winning cuisine, an exciting casino, two nature reserves and a guest experience program that encompasses the beauty and nature of its magical surroundings. And since Puerto Rico is a US Commonwealth, no passports or visas are required for US Citizens. ... more less
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- Also Known As:
- Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
- Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
- Wyndham Rio Grande
- Rio Del Mar Puerto Rico
- Rio Grande Wyndham
- Rio Mar Puerto Rico
- Westin Rio Mar Puerto Rico
- Wyndham El Yunque National Forest
- El Yunque National Forest Wyndham
- Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort Rio Grande