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“You Never Get a Second Chance to Make a First Impression”

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Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort
Ranked #2 of 4 Hotels in Rio Grande
Reviewed April 26, 2013

Business travel has taken me to this hotel twice, six months apart. On my first visit I pointed out that the long waits to check in will start every guest's visit on an unhappy note. When I returned six months later, nothing had changed. So plan to spend a half hour in line as one or two desk clerks check in a long line of new arrivals. The frustrating part is that there are 3 or 4 folks working the concierge desk immediately adjacent but none of them pitch in and help when the lines get long, they are more intent on selling time shares at the property.

Anyway, when you start the visit with an unnecessarily long wait, everything else about the property is viewed through the lens of an irritated consumer.

Would I have noted the rust stains on the tub if I wasn't irritated from the check in line? (photo below)? Maybe not. But because I was irritated I was probably hypercritical during the rest of that day.

The pools and beach are very nice, and there is easy access to the rainforest and tours. If you are trying to keep costs down there is a coffee/sandwich stand next to the casino. The chicken wrap was amazing - huge in size and the best I've had anywhere.

A peculiarity of the hotel, you have to turn on the light switch at the door to turn on the coffee maker. This took a while to figure out. The outlet that the lamp is plugged into also is the outlet where the coffee maker is plugged in, so if you don't figure this out you will think the coffee maker is broken.

And after all I've read about hotel glassware elsewhere, I'd prefer wrapped plastic cups to glass tumblers.

Finally wired internet only in the room, join "Wyndham by Request" for free before you arrive to get free internet. And they have the strangest set up for wired internet you've ever seen. The cable modem is bolted underneath the desk. But the instructions require that you look at lights on the front of the modem and push a reset to get it to work. So the first thing you have to do if you want to use the internet is remove the cables and slide the cable modem out of its housing so you can follow the instructions on the card on the desk.

  • Stayed: April 2013, traveled on business
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2  Thank CMC60053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded July 31, 2013

Dear Valued Guest,

Thank you for your review. We are glad you enjoyed our pools, the beach, chicken wraps at ERL and nearby attractions. We apologize for the inconveniences during your stay. We are pleased to let you know that since your last trip we have made some changes; for example, we have free Wi-Fi throughout the entire property and we are working on improving our facilities to make the future stay of our guests more comfortable.

We look forward to your next visit,
Danny Williams
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,094 - 4,100 of 7,269 reviews

Reviewed April 26, 2013

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Frank F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded July 26, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 26, 2013

We thoroughly enjoyed our time here. However, the food we found not good at all. We ate at all of your restaurants. The best food we had was when we went offsite to other restaurants. This was disappointing because we picked this resort thinking we would not have to leave. I suggest you add more fish to your menus. It seemed the highlight of all of your menus was a hamburger. This is not something you expect to eat when on a tropical vacation.

  • Stayed: April 2013, traveled with family
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Brian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded July 26, 2013

Dear Brian,

I would like to sincerely apologize that we did not meet your expectations while dining; our
goal is to exceed our guest’s experience at our Resort and provide them with a marvelous
meal and a wonderful time. We’ve share your comments with the F&B department and in
our ongoing goal of quality improvement, we created new menus which include items that
are locally grown. This gives us the opportunity to provide our guests with the freshest,
best quality and flavorful ingredients. We hope you come back to our restaurants soon to
enjoy the items with elegant presentations in our new menus.

Thank you so much for your review.

Sincerely,
Danny Williams
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2013

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Mel L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded July 26, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 26, 2013

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Lorri S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded July 26, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 26, 2013

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Smith S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded July 26, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 26, 2013

In my 28 years of business travel this was the worst resort hotel I have ever stayed at ... The hallways and rooms are dirty, carpets stained hotel furnishings run down an old. The pool is old weathered with extremely poor bar service. This facility is extremely outdated and should never be used for a business meeting or convention... The golf courses are not well maintained and I would highly suggest anyone thinking of going there for a business meeting avoid this facility at all cost ..... You will be extremely disappointed at the standards of this hotel

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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4  Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RioMarPuertoRico, General Manager at Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort, responded to this reviewResponded July 31, 2013

Dear Bob,

Thank you for your review. I would like to apologize on behalf of my staff for your disappointment. I would like to announce that we are currently renovating our golf courses and renovations at the pool area have been completed. Rest assure, we are working on making the future stay of guests more comfortable. We hope you give us a chance to change your impression and stay with us once again.

Regards,
Danny Williams
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort

Address: 6000 Rio Mar Boulevard, Rio Grande 00745-4661, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Rio Grande
#2 Luxury Hotel in Rio Grande
#2 On the Beach Hotel in Rio Grande
Price Range: $215 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort 4*
Number of rooms: 400
Official Description (provided by the hotel):
Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Beach Resort & Spa is Puerto Rico's most exotic beach, golf and spa resort destination. 500 magnificent acres with spectacular ocean, rainforest and lush tropical views serve as backdrops to 400 newly renovated guestrooms and suites and an exclusive renovated 48,000-sq.-ft. Oceanfront Conference Center. Located on the N.E. Ecological Corridor of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The new guestrooms exude traditional Puerto Rican architecture and feature thoughtful indigenous touches. The resort boasts two championship golf courses & tennis center, Mandara spa, 10 lounges and restaurants with award-winning cuisine, an exciting casino, two nature reserves and a guest experience program that encompasses the beauty and nature of its magical surroundings. And since Puerto Rico is a US Commonwealth, no passports or visas are required for US Citizens. ... more   less 
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Also Known As:
Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
Wyndham Rio Grande
Rio Del Mar Puerto Rico
Rio Grande Wyndham
Rio Mar Puerto Rico
Westin Rio Mar Puerto Rico
Wyndham El Yunque National Forest
El Yunque National Forest Wyndham
Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort Rio Grande

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