There were some good things, and some really poor things about this place during my stay. The location next to the beach is nice. You can walk from your room pretty much right onto the beach. And the view as you do so is breathtaking. If you go, though, ASK ABOUT OCEAN VIEW ROOMS when you reserve your room. When we got there, we asked and none were available. The higher floors are better--pedestrians can see right into the lower floor rooms if the curtains are open. The hotel was very clean and attractive, although the ventilation in the room hallways was sometimes really bad, to where the air would be warm, humid, and smell bad. Service ranged from rarely good to almost uniformly HORRIBLE. We frequently waited long times either to get our orders taken or to get the check. Twice, I waited for a check for over 20 minutes after the plates were cleared, and I eventually had to find managers to get them.
The waitstaff often refuse to make eye contact and gave me the impression that they felt like I was somehow "beneath" them. A few times we had genuinely nice people serve us or help us with our bags, and the concierge and front desk were always nice, but I cannot overstate this enough: be prepared for awful service more often than not. We were there a week and it was not just once or twice. The casino was also the same story--several times I waited over 20-30 minutes to get someone to come service the slot machine I played so it would pay out. Unless you get up and find someone, they will not come, despite the cameras in the ceiling. If you want free drinks, better sit at the table games. My wife and I sat at the slots for 2-3 hours on two separate nights and never saw a waitress, either. We were very surprised to find a brochure in the room that said that ALL casino patrons are entitled to free drinks after the experience of those two nights. We brought this up to the front desk and they comped us a breakfast buffet, which was nice. The food is sometimes pretty good; the Italian restaurant Palio was really good. But you are so isolated in the resort that if you do not have a rental car, you have to eat all your meals there. And believe me, they OVERCHARGE because they know you have no other options. A breakfast buffet is $18.50 per person. A dinner buffet (for average food--a "chicken parmesan" is boiled chicken breast, no breading, tomato sauce and a few shreds of parmesan cheese) is $30.00 per person. A virgin strawberry daquiri (essentially strawberries and ice) at the beach bar is $6.00. Another warning: the hotel bill will include gratuities that you are not told about. I had a $2.00 housekeeping gratuity per day tacked on, and this was after I had left some tips on the pillow because I didn't know about the "gratuity." I had the bellhop bring up our bags and tipped them when they did so. Lo and behold, I ended up with a separate $12.00 Bell Service Gratuity on my bill for that day that no one had ever told me about. Overall, I enjoyed the beach. But if there had been another resort nearby, I would definitely try it the next time rather than go here again.
- Official Description (provided by the hotel):
- Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Beach Resort & Spa is Puerto Rico's most exotic beach, golf and spa resort destination. 500 magnificent acres with spectacular ocean, rainforest and lush tropical views serve as backdrops to 400 newly renovated guestrooms and suites and an exclusive renovated 48,000-sq.-ft. Oceanfront Conference Center. Located on the N.E. Ecological Corridor of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The new guestrooms exude traditional Puerto Rican architecture and feature thoughtful indigenous touches. The resort boasts two championship golf courses & tennis center, Mandara spa, 10 lounges and restaurants with award-winning cuisine, an exciting casino, two nature reserves and a guest experience program that encompasses the beauty and nature of its magical surroundings. And since Puerto Rico is a US Commonwealth, no passports or visas are required for US Citizens. ... more less
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- Also Known As:
- Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
- Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
- Wyndham Rio Grande
- Rio Del Mar Puerto Rico
- Rio Grande Wyndham
- Rio Mar Puerto Rico
- Westin Rio Mar Puerto Rico
- Wyndham El Yunque National Forest
- El Yunque National Forest Wyndham
- Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort Rio Grande