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Wyndham Grand Rio Mar Beach Resort & Spa
Ranked #2 of 5 Hotels in Rio Grande
BETHESDA
1 review
“Rio Mar”
Reviewed October 10, 2012

Hotel is nice but a few technical problems: ethernet in the room did not work correctly and AV expert not available. AV support during meeting was substandard

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank ALBERT F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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MIDDLE ISLAND
1 review
Reviewed October 10, 2012

I am not sure if it was a problem of the housekeeping staff or managment. There was some problem of the hotel in providing enough towels and amenities to all the guest in the room. The amount of towels were always insufficient and the guest have to beg for them to the room service manager. Same with the amenities. Just be patient with the staff. For sure that this was not a language problem.

  • Stayed October 2012, traveled with family
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank DEBORAH K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 9, 2012

My trip was booked through Cheapcaribbean which I never have had problems til now! I had to change my room 2 times and the add on's that came with my trip seem to have been forgotten by the staff. After several complaints, I received a credit which I used for a Spa treatment...... The massage was sub par and the staff left me alone for a 1/2 hour til I looked for them... The carpet stinks like a sewer. Food is too expensive and low grade. I don't trust the reviews that brag about how nice this shack is... Sure their coming from in-house. The pool had dead bugs for my entire stay. I have more than enough bug bites on myself and my son. STAY AT YOUR OWN RISK!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tasher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, District of Columbia, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 9, 2012

The hotel was average. Nothing spectacular about the hotel itself. They do enforce the children in the adult pool rule.

The food and service were poor. I ordered calamari from the tiki bar and it was burnt. My husband had 1 piece of crumbled bacon on his hamburger. I ordered a yogurt parfait one morning and it came frozen. Not sure if that is a PR thing or just the hotel trying to be fancy. We had to flag down the wait staff whenever we wanted drinks while at the pool. When we first came to the hotel, the valet/bellmen did not even attempt to help us with our luggage.

The ground floor is split in half because the 3 restaurants are in the middle. You have to climb the stairs or take the elevator to get to the other side of the ground floor if you want to go to the spa or fitness center.

The hotel rooms are not spectacular. Our room smelled musty and it overlooked the lagoon. The lagoon is unkept. It was green, slimey looking but the fish and turtle were still alive. Cable service on our TV was in/out. My husband said they did it purposely so we would leave the room and use their facilities.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hnubv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Wyndham Grand Rio Mar Beach Resort & Spa

Property: Wyndham Grand Rio Mar Beach Resort & Spa
Address: 6000 Rio Mar Boulevard, Rio Grande 00745-4661, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Rio Grande
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Rio Grande
#2 Luxury Hotel in Rio Grande
#2 Spa Hotel in Rio Grande
#2 On the Beach Hotel in Rio Grande
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham Grand Rio Mar Beach Resort & Spa 4*
Number of rooms: 600
Official Description (provided by the hotel):
Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Beach Resort & Spa is Puerto Rico's most exotic beach, golf and spa resort destination. 500 magnificent acres with spectacular ocean, rainforest and lush tropical views serve as backdrops to 400 newly renovated guestrooms and suites and an exclusive renovated 48,000-sq.-ft. Oceanfront Conference Center. Located on the N.E. Ecological Corridor of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The new guestrooms exude traditional Puerto Rican architecture and feature thoughtful indigenous touches. The resort boasts two championship golf courses & tennis center, Mandara spa, 10 lounges and restaurants with award-winning cuisine, an exciting casino, two nature reserves and a guest experience program that encompasses the beauty and nature of its magical surroundings. And since Puerto Rico is a US Commonwealth, no passports or visas are required for US Citizens. ... more   less 
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Also Known As:
Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
Wyndham Rio Grande
Rio Del Mar Puerto Rico
Rio Grande Wyndham
Rio Mar Puerto Rico
Westin Rio Mar Puerto Rico
Wyndham El Yunque National Forest
El Yunque National Forest Wyndham
Wyndham Grand Rio Mar Beach Resort & Spa Puerto Rico/Rio Grande

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