I'm not sure where all the bad reviews come from? I think people expect more than what they pay for. My husband and I had a LivingSocial deal that we cashed in on. When I travel, I do extensive research to make sure we get the best deal out there and that the hotel is up to par. I didn't with this until after I paid for the deal. I was very hesitate to stay here due to all the bad reviews. Leading up to our trip, the reviews seemed to get better which was a definite relief for my husband and I. We took the recommendation on getting a rental car and upon arrival to the resort, we were greeting by smiling faces and people happy to help us. We arrived around 3 pm and we soon went to the check-in counter - not wait at all. We were seen immediately by Angela. Who informed us that we were to get a Rainforest view but since it's slow at the hotel, she'll upgrade us at no extra cost to a ocean view room but unfortunately our room wasn't available yet. We left our phone number with her and figured we'd get a call in about an hour. Husband and I toured the pool area, walked around the lobby and settled in for a few drinks at the Lobby Bar. Yes the drinks are super expensive! At 4:15, I went to see Angela to see if our room was ready, she had the phone up to her ear and dailing my phone number. We walked to our room (7072) and we were amazed at our view! Top floor center of the resort. Breathtaking view. We were floored. The room was very comfortable, beds were amazing. My only complaint was that there wasn't enough towels the first night and the water pressure was low when other guests were taking showers. Otherwise, our room was cleaned every day at around noonish, we had enough towels throughout the week and we just knew to take showers before 5 or after 6 to get decent water pressure.
Parking was expensive at $15.00 a day but we knew that and as well as the hefty resort tax per day.
The food and service at El Estancia was fantastic! They even did a little Tango and sang during your meal which was fun.
Marbella's buffet was ok, nothing to brag about and sort of pricey for what you get. We ordered off the menu for breakfast a few days and it was really good (egg benedict)! We also had lunch there one afternoon and it was great!
Palio was another amazing meal and our waiter was so much fun! I wish I could remember his name.
On Tuesday, Shimas has half priced sushi which was wonderful for me! The food was fresh and tasted great.
The small cafe near the casino was terribly overpriced for coffee, over $8.00 for two tall cups. ridiculous in my opinion.
We took advice from other travelers to grab food, drinks and a cooler at Walgreens. That certainly came in handy. We even asked for a fridge which is $10.00 per day that we got complimentary. Score!!
Parking was bit of a walk but who cares, you're on vacation with no deadlines so it didn't bother us at all.
We also golfed 9 holes and had a ton of fun - the course is in impeccable shape.
All in all the resort was lovely - the lobbey was beautiful and the grounds were beautiful! Yes the facade needs to be painted and the carpets in the halls need to be replaced. But really, if that is what matters to you while you are on vacation than you need to stay elsewhere - I hear the Ritz Carlton is nice! The staff was courtesy and helpful. We would definitely stay here again if another deal comes up to good to pass up.
Thanks for a wonderful week.
- Official Description (provided by the hotel):
- Nestled between El Yunque Rainforest and a mile stretch of secluded beach, the Wyndham Grand Rio Mar Beach Resort & Spa is Puerto Rico's most exotic beach, golf and spa resort destination. 500 magnificent acres with spectacular ocean, rainforest and lush tropical views serve as backdrops to 400 newly renovated guestrooms and suites and an exclusive renovated 48,000-sq.-ft. Oceanfront Conference Center. Located on the N.E. Ecological Corridor of Puerto Rico's shoreline, the Wyndham Grand Rio Mar is a haven for fun, sun and forging memorable experiences. The new guestrooms exude traditional Puerto Rican architecture and feature thoughtful indigenous touches. The resort boasts two championship golf courses & tennis center, Mandara spa, 10 lounges and restaurants with award-winning cuisine, an exciting casino, two nature reserves and a guest experience program that encompasses the beauty and nature of its magical surroundings. And since Puerto Rico is a US Commonwealth, no passports or visas are required for US Citizens. ... more less
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- Also Known As:
- Rio Mar Beach Resort And Spa, a Wyndham Grand Resort
- Rio Mar Beach Resort & Spa, a Wyndham Grand Hotel Rio Grande
- Wyndham Rio Grande
- Rio Del Mar Puerto Rico
- Rio Grande Wyndham
- Rio Mar Puerto Rico
- Westin Rio Mar Puerto Rico
- Wyndham El Yunque National Forest
- El Yunque National Forest Wyndham
- Wyndham Grand Rio Mar Puerto Rico Golf & Beach Resort Rio Grande