This could be a very nice hotel...but it's not very well run.
the staff are very young and lack customer service experience or motivation.
The owner is apparently absent and is happily allowing this hotel to be run into the ground.
The rooms are overpriced for what they are and are lacking a few essentials such as fire exit intructions, soap in the bathroom to wash your hands and glasses to either drink water or rinse your mouth after brushing teeth. You get as much in a travelodge or premier inn where you're paying half the price.
On a two night stay we had one breakfast due to a technical hitch of some kind in the kitchen.
and on the morning when we did get breakfast we wished we'd eaten somewhere else.
The lack of thought, knowledge, motivation and/or customer service from the staff was quite astonishing.
A young lady wearing a onesie (essentially bedwear) greeted us each morning and served us breakfast wearing such.
we were quite astonished to find out this was the manager and that writing any form of comment will most likely never see anyone who cares.
All we can really do is write this review and hope that others take note before staying there.
We may have caught them on a bad weekend but the total lack of customers in the pub downstairs leads me to believe this business will not last long and I can only hope that this hotel is under new management the next time we visit henfield.
The hotel has wonderful potential to be an excellent place to stay but I would recommend new staff, a new breakfast chef, stocking the bar, cleaning the rooms properly and getting new matresses.
I may well be back next year to buy the place, it's a great shame what you're doing in that lovely old inn with so much obvious history.
- Official Description (provided by the hotel):
- The George Hotel is a16th century former coaching inn, boasting a fully stocked bar, freshly prepared meals and high quality accommodation with free WI-FI and parking. Now a Grade 2 listed building, the Hotel retains many of its original features, with a cosy interior and open fires. Whatever the occasion guests can always expect a friendly warm welcome and a memorable stay, each of our en-suite guest rooms is comfortable and well maintained. Over the last two years the George Hotel has had extensive works carried out by its new owners to sympathetically restore the building to its former glory. ... more less
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- Also Known As:
- The George Hotel Henfield, West Sussex