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Wyndham Garden Guadalajara Acueducto
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Reviews (339)
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All reviewsplaza andaresstreet sidebring earplugsbooked this hotelbars and restaurantsperfect locationbreakfast was includedparty streetstay there againexcellent hotelper nightrooms are cleanbusiness triphectorgymlaptopjohnny
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Reviewed August 5, 2012

Stayed a week ago with family in that hotel for 3 terrible nights.
Arrived around midnight, after a 6hr drive with family, with a payd reservation for a Double Room only to find they were out of DD rooms. Traveling with my kids, couldnt arrange myself otherwise.
Employees were rude in repeating that "their system" only showed a single room and they could not help me even though I showed them my Double Room payd reservation.
The employee at front desk denied my request on giving me two single rooms for the night and then try and do something next day. He only offered me extra blankets to put my kids to sleep on floor.
Besides me during my discussion, another party was in a much worse situation than me. Their room was given to someone else, leaving his reservation useless.
This hotel works on a "first come first serve" policy. No manager on site, you have to deal with front desk employees with no criteria or way of sokving the issues they put you in.
Near 1:30am after more than an hour of discussion I got 4 blankets for my kids to sleep on floor, on a single room.
Then to discover why me and the other party were room-less. A bus full of kids arrived at hotel, which more likely had arrived earlier than us and took all rooms available leaving me with no room I had payd for before (15 days before).

So beware, I would strongly not recommend this hotel.
Good luck!

  • Stayed: July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank epole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile
Google Translation

Stayed: May 2018, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmundo N, Gerente at Wyndham Garden Guadalajara Acueducto, responded to this reviewResponded 4 days ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: April 2018, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmundo N, Gerente at Wyndham Garden Guadalajara Acueducto, responded to this reviewResponded 4 days ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

Room Tip: Bien, pero un poco descuidadas, cuando menos las que nos tocaron
Stayed: April 2018, traveled on business
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmundo N, Gerente at Wyndham Garden Guadalajara Acueducto, responded to this reviewResponded 4 weeks ago
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

  • Stayed: April 2018, traveled with family
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmundo N, Gerente at Wyndham Garden Guadalajara Acueducto, responded to this reviewResponded 4 weeks ago
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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