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Reviewed March 14, 2017 via mobile

The residence is great but the organization is poor: we booked a week for the kids in the residence, which is their number 1 strength, and the kindergarten was closed : this makes our week completely different with 2hours lost every day. And you won't believe it, CGH denied all responsibilities and do not offer any compensation! Unbelievable.

Date of stay: March 2017
Trip type: Traveled with family
Thank 392juliens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe E, Manager at CGH Residence Les Chalets de Flambeau, responded to this reviewResponded April 5, 2017

Dear "Julien S",

We are very pleased that you find the residence great, thank you for your comment.

As discussed together during your stay, we are also very sorry that the kindergarden, which is totally independent of CGH and operated by the ESF, is closed.
I am afraid that CGH has no connection or responsibilities at all with the ESF and the running of the garderie.

In the other case, we would of course have been able to offer compensation as all the services of the Residence are 100% operational and available to our guests

We are looking forward to welcoming you in Val Cenis.
Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2017 via mobile

Despite issues we enjoyed our stay at chalet des flambeau. Rooms were comfortable, we had a two bed apartment and a one bed apartment. Oddly the one bedroom apartment appeared to be slightly bigger than our two bedroom apartment. The reception area was nice, there were toys for the kids to play with. Shame the reception was closed between 11 and 3 as it was a nice area to relax in with the children when you wanted a break from skiing.
Our issues: we arrived 7 days after the fire that burnt down one of their 5 buildings, we had no warning of this, so it was quite a shock on arrival. The building that burnt down housed many of the on site facilities including ski school office and crèche and ski office.
Our children were all unnerved at staying next to a burnt down building - not something you see everyday and safety was questionable.
Our main concern was the allocation of a second floor apartment with our three children. As we unpacked our three year old was able to reach from standing on the ground the window in his bedroom, he opened this window out full. Leaving a two storey drop for him on the other side. This window was in the children's bedroom and how health and safety could have passed this is beyond belief. There was no facility to lock the window or make it child safe. We were told by reception they could send their technician the next day to lock it up for us? We asked for a ground floor room, which we were accommodated, although we did have to put up with the smell of smoke from the adjoining (staff) apartment for the rest of the week.
The quality of room comfort was not what I would describe as luxury, but very pleasant for a family holiday with children.

Date of stay: January 2017
Trip type: Traveled with family
Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe E, Directeur at CGH Residence Les Chalets de Flambeau, responded to this reviewResponded April 21, 2017

Dear "Kate C",

We are very pleased to read that you spent a very pleasant holiday with your children.

All our direct clients and agencies we work with have been informed of the evenement and the closure of the ESF and créche facilities.
We are surprised that they didn't let you know about it!

For the configurations of the appartments, they are effectivly quite differents and your travel agency has all the informations about those. They should have inform you about details of each kind of appartments as we can do. They come to visit the residence quite often.

Best thing for your future stay is certainly to book straight with us.

We look forward to your next visit in Les Chalets de Flambeau or in one of our other 33 residences through the Alps.

Best regards,
Philippe E

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Reviewed February 20, 2017

So, you approach, horror-movie style, past the charred remnants of one of the chalets. "Is it safe to stay here?", the children asked. Well, apparently, no one was hurt when the building burnt down of New Year's Eve, so to that extent it hopefully is. But a brand-new building reduced to ashes by a stray firework? It's not impressive.

Equally unimpressive was the reception room. A vast featureless hall which would have been much animated by an - intended, this time - fire in the large central fireplace. But, no, here we were on the busiest change-over day of the skiing year, more or less, and no one could be bothered to set a fire. (I saw in alight once in the course of the week.)

This absence of welcome was reinforced when we were told that wifi access in our accommodation for eight was 'volontairement' (deliberately) restricted to two (increased to three on appeal) people. So what are the other five supposed to do? There is no hint of any restriction in the advertising, and to that extent I do not think this is a venue which delivers what it promises.

And so to the apartment. Comfortable, clean and generally well equipped, but again with niggles. Why does the kitchen have no fan or convection oven? Why has a new property been fitted with such harsh overhead lighting? Objectively, this is really quite a good place to stay (and generally quiet), and with good spa facilities too. But its location is somewhat 'lost' between the two villages of Val Cenis, and I left it with little affection.

Date of stay: February 2017
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Acersedjustus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe E, Directeur at CGH Residence Les Chalets de Flambeau, responded to this reviewResponded April 21, 2017

Dear "Acer sed justus",

We are very pleased to read that you find Les Chalets de Flambeau a good place to stay.

I am sorry to read that the information was not given by your travel agency regarding wifi and the general settings of the appartments. They are visiting us often enough and know about the installations of the private owners appartments.

Dont hesitate to book straight with us, or with our call center next time to have those informations.

We look forward to your next visit in Val Cenis or in one of our other 33 residences through the Alps.

Best regards,
Philippe E

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Reviewed July 19, 2016

Very clean and very conveniently located. Access to hiking trails all around. Very friendly and welcoming staff. As with anywhere in France, access to WiFi is not so evident and limited but this seems to be a French trade-mark. Rented a little 2-bedroom apartment which was well furnished and all was perfect. Too bad there was some construction around but it was not a real nuisance.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank desbaumesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe E, Directeur at CGH Residence Les Chalets de Flambeau, responded to this reviewResponded September 21, 2016

Dear "desbaumesl",

We are very pleased to note you enjoyed your stay in our residence Les Chalets de Flambeau.
Our team works in order to bring you all you need to spend good holidays.

Looking forward to welcoming you in Val Cenis ,
Sincerely,

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Reviewed March 24, 2016

We drove there for a week's skiing in early March 2016. The apartment was absolutely fine with friendly service and was excellent for a quiet family oriented self catering break. There's a handy mini supermarket nearby. It's not for people who want bars and apres ski activities. Free parking outside, or charge for covered parking nearby. Free wifi a bit slow. Regarding skiing - we were lucky with big snow dumps before arrival, then lots of sunshine yet still cold. Ideal for beginners with plenty of easy runs, and enough reds for intermediates too. Apartment was very easy ski-in, and pretty much ski-out with a very short walk.

Room tip: If using balcony might prefer not being on ground floor, and a flat layout with the balcony that extends out
Date of stay: March 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank KGR_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne M, Directrice at CGH Residence Les Chalets de Flambeau, responded to this reviewResponded March 30, 2016

Dear Client,,

We were very pleased to note you enjoyed your stay in our residence Les Chalets de Flambeau.
Our team works in order to bring you all you need to spend good holidays.
and swimming pool, fitness room and spa complete the ski activities
Looking forward to welcoming you in Val Cenis ,
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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