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All reviews dinner reservations ocean club next door cabana bar grocery list three bedroom rental car local cell phone quiet end prior to our arrival grace bay beach master bedroom screened in porch laundry room daily maid service grocery shopping full kitchen family vacation
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Reviewed January 8, 2018 via mobile

Stayed here and they don’t offer anything like in a hotel, went to mention this in the reception and they did not give me any explanation. This is my second review frustrating as they keep deleting the reviews in a review website.

Date of stay: December 2017
Trip type: Traveled as a couple
17  Thank travel234916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTuscanyResort, General Manager at The Tuscany, responded to this reviewResponded January 16, 2018

TheTuscanyResort, General Manager at The Tuscany, responded to this review

Hello travel234916,

We asked TripAdvisor to delete your first review in December because The Tuscany had no record of your stay, thus your comments were found to be deceptive. We are now perplexed as to why you continue to write fraudulent TripAdvisor reviews about our resort.

The Tuscany Resort offers lovely amenities as other hotel-resorts do on Grace Bay. Our guests receive daily housekeeping, complimentary beach towels, daily bottled waters, detergents and coffee top offs. Continental breakfast pastries & fruit daily. We offer complimentary wifi, gated and covered parking, an equipped fitness room. Our guests have access to a dedicated on-site concierge service, beautiful 70 foot pool, two lit tennis courts, on-site security, and a dedicated management team who have been instrumental in The Tuscany being honored with numerous TripAdvisor Travelers Choice Awards over the past several years.

Please read our latest TripAdvisor reviews from guests who have actually stayed at our resort over the past couple of weeks. "Exceed Expectation", "Fabulous Family Vacation", "Paradise in Paradise".

If you desire to discuss anything, feel free to call me directly at The Tuscany Resort toll-free 1-866-359-6466. I would be happy to talk to you about whatever it is that seems to be bothering you about The Tuscany!

Terria Misick, General Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2018

We had seen the condo on line and had a certain expectation. We walked in and WOW, it was even nicer than the pictures!Terria and Shawnemae met us when we arrived and were absolutely delightful the whole time we were there. The weather was windy with occasional rain while we were there which somewhat limited the water sports. It was still a delightful time. The condo was extremely comfortable and spacious for 3 couples. The pool is gorgeous and never crowed.

Room tip: The ground floor has easy beach access, the upper rooms have wonderful ocean views.
Date of stay: December 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank billr488
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTuscanyResort, General Manager at The Tuscany, responded to this reviewResponded January 9, 2018

Dear Bill,

We love to hear the word, "WOW!" Thank you for taking time to write up a review on TripAdvisor of your holiday stay at The Tuscany and for letting readers know about our boutique resort!

It truly pleases us that we met and exceeded your expectations -- I am sure that you enjoyed that beautiful view, too, from your screened in patio! There's nothing more peaceful than that view!

Sorry about the inconvenience of the rain that you experienced but glad to know that it didn't upset your vacation. Thanks again for choosing to stay with us at The Tuscany!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2018 via mobile

We stayed on a top floor unit in early December. We sure made the right choice.
The unit was beautiful, nicely decorated and adequately stocked. The beach and ocean were so incredibly beautiful. When not on beach we mostly lived in the large screened in terrace with the view to die for.
We are so glad we picked that end of Grace Bay beach. Across our week we visited many other resorts and wasn’t as thrilled about the beach size and water. Especially the opposite end of Grace Bay. A lot narrower beach and sometimes water rougher than our end.
We did not miss an on-site restaurant at all. We rented a car and very easy to get around and grocery close. We loved Coco Bistro and Cocovan. Other restaurants were a short drive and golf course is walkable. We had a great breakfast there.
The island was very quiet that week as between holidays and some resorts not quite open yet from hurricane damage. The beach was nice and not crowded. So nice to walk especially as club med closed so that stretch was all empty! But the island is definitely beautiful and ready for visitors.
The staff at Tuscany was great and very helpful.. One minor maintenance issue, they came right away and fixed.
Can’t really come up with any negatives other than minor- could be more towel racks. Only one is behind huge jetted tub and very awkward & hard to access. Shower is a little narrow.
But certainly can deal with once you see that view.
We would definitely return and would love to stay longer.

Date of stay: December 2017
Trip type: Traveled as a couple
Thank nanorran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTuscanyResort, General Manager at The Tuscany, responded to this reviewResponded January 9, 2018

Dear Nanorran,

I have read your review several times, read it to my staff a few days ago, and nothing delights us more than to hear the words that you "made the right choice!" Thank you for choosing The Tuscany to be your Caribbean home away from home for a few days!

As you experienced first-hand, our oceanfront condos are lovely, offering that amazing Grace Bay view from our screened in patios!
We love our stretch of beach as well! It's private, exclusive, and wide! It sounds like you thoroughly enjoyed your beach walks as well.
We love that The Tuscany is so close to Coco Bistro and CocoVan, two of our guests' favorite restaurants on the island! All of us on the island feel very lucky to have escaped the hurricane damage that so many other Caribbean destinations are currently having to face, and we appreciate your "shout out" that T&C is indeed open for business!!

Thank you so much for such a thorough and most thoughtful review! And, yes, next time you come to The Tuscany, you must stay longer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2018 via mobile

TCI is open for business and The Tuscany is the perfect choice for a spacious luxury condo. The property is in great condition with no sign of hurricane damage.

Front desk staff and manager are wonderful and quickly accommodated all our needs prior to arrival and during our stay. Excursions/reservations/grocery shopping etc. Housekeeping staff was excellent as well.

Condo was stocked with everything we needed. It was decorated beautifully and felt brand new. Every unit has a great view. First floor walk out to beach but have least view of ocean. Our second floor unit was perfect.

Pool and beach both very well maintained. Plenty of chairs and umbrellas were available at both locations. Food and bar service is available at the pool and beach from the restaurant at the resort next door.

We received a fruit and cookie basket upon arrival and fresh pastries most mornings.

The only thing I would do differently is rent a car(it was a last minute trip and none were available). There are a few restaurants in walking distance but nothing great. Cabs are readily available but we had several rides of approximately 10 min in older model vans without seatbelts($40 one way). Would have been nice to drive to dinner or shopping. Driving from airport is short with only a couple turns(you do have to drive on the left and there are no stoplights, only roundabouts).

Overall, amazing property! Highly recommended!!

Date of stay: January 2018
Trip type: Traveled with family
2  Thank TravelAdam77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTuscanyResort, General Manager at The Tuscany, responded to this reviewResponded January 7, 2018

Dear TravelAdam77,

Thank you for making The Tuscany your choice and giving us the opportunity to exceed your expectations. It was a pleasure to read about your experience and to know that you loved the view from your spacious second floor condo, enjoyed getting "pampered" by our amazing management team and appreciated our wonderful housekeeping staff! It's the little things that make a good vacation a really great one!

Our sincerest apologies that there weren't any rental cars available on the island. However, that is a great sign that guests know that T&C is ready and open for business! Next year the rental car companies may need to have more inventory!

Thank you so much for your TripAdvisor review and for your recommendation on our boutique resort, The Tuscany! Hope to see you again next year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2018

We loved the Tuscany! We chose it because we wanted condo living, in a smaller venue, located on the beach, on Grace Bay. The Tuscany delivered it all. Our condo was perfect. The kitchen was well stocked (and grills are available for use), the layout roomy, the views were spectacular and the location was great. All the staff was so accommodating and nice. They helped us make dinner reservations, stocked our fridge before we arrived and set up excursions. The housekeeping staff came in daily and cleaned as if it was day one. The new offering of pastries delivered to our condo each morning was really nice but I think fruit, coffee, tea and pastries offered in the main lobby would be sufficient. While the Tuscany does not offer dining on site, there are options next door and many excellent restaurants within a quick drive. It was a fabulous family vacation. Thank you Tuscany staff!

Room tip: We had an upper level corner room. Quiet, fantastic views.
Date of stay: December 2017
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank Anne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheTuscanyResort, General Manager at The Tuscany, responded to this reviewResponded January 3, 2018

Dear Anne,

On behalf of the entire staff at The Tuscany, thank you for staying with us over the holidays! We are thrilled that you and your family loved our boutique resort; we think you summed it up by saying, "The Tuscany delivered it all!" And, that, Anne, is music to our ears!

Our lovely oceanfront accommodations speak for themselves -- and so delighted that you enjoyed your condo! And as you noticed, it is the five star service of our management team handling all of the little details of your stay to our dear housekeeping staff keeping your condo pristine clean, that makes a good vacation a really great one!

Thank you for the recommendation of putting our pastries, coffee, fruit and tea in our reception area daily. Something new we introduced this holiday season, it's always great to have input from the guests that we serve so I will definitely pass your recommendations on to our staff!

Anne, again, thank you for taking time to write up a TripAdvisor review of your holiday stay at The Tuscany -- we're so glad you and you had a wonderful family vacation!




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