This is definitely not the fanciest resort on Grace Bay, but overall service, accommodations, activities, beach, etc are excellent. You can pay a lot more for fancier rooms, but why? Will defintitely come backMore
- Free Wifi
- Free Parking
This is definitely not the fanciest resort on Grace Bay, but overall service, accommodations, activities, beach, etc are excellent. You can pay a lot more for fancier rooms, but why? Will defintitely come backMoreShow less
Thank you for your positive review. We are pleased that you appreciated the excellent value we offer for a beachfront resort on Grace Bay. We look forward to being of service on your next visit.
We recently stayed for one week and were very pleased. The initial view of the hotel was disappointing (maybe pay a bit more attention to the main entrance) but our room, pool area and beach were lovely. The restaurant was fine and staff were pleasant and helpful.
Pros: Balcony! What a lovely balcony we had... table for 6 along w/ 2 loungers. The weather in T&C is lovely so you actually want to be outside and this spot was perfect for us. Beach! Plenty of chaises and umbrellas, did not feel crowded.
We appreciate receiving your positive review and we are glad that your family enjoyed the resort and large balcony on your suite. We recently opened our new reception centre - the only oceanfront reception centre on Grace Bay - and our next phase of resort improvements will include further enhancements to the entrance area. We hope you will stay with us again.
The Alexandra is located perfectly on Grace Bay. The beach is crystal clear with other resorts to the right or left that seem to be more crowded. The Alexandra staff was very pleasant, the front desk staff could of used more friendly personality. The room was excellent, clean, maid service each day with a great view of the pool and beach, Fresh Coffee each day is provided to make in your private coffee maker. The Alexandra's Mango Reef Restaurant dinners were expensive but very convenient, the food was excellent & again with a friendly staff. If you're looking for a lot of action, crowded vacationers, The Alexandra is not the place, if you are looking for a relaxing vacation with luxury and a mellow Caribbean experience that is guaranteed to leave you with tropical memories, I highly recommend the Alexandra, I am going back there.
Thank you for your positive review. We are delighted to learn that you plan to stay with us again and look forward to being of service at that time. We appreciate your feedback regarding customer service and will use that as a learning tool during our reception centre and housekeeping training program that we are conducting this month.
I chose the Alexandra Resort for 2 reasons.
1- because they promote themselves as offering a good value for the price, and
2- because they support the efforts of Potcake Place to reduce the dog overpopulation on the island. My understanding is that The Alexandra Resort provided complimentary resort accommodations to veterinarians who volunteered their services for a spay/neuter clinic in Oct 2013.
Although we had not been to Provo before, and had no real experience elsewhere in Provo to compare, we were very pleased with the resort. The grounds are beautiful and well-maintained. The unit (a one bedroom that had a view of the pool and also of the beach/ocean in the distance) was very roomy and modern. The kitchen was well equipped. Very spacious bathroom. Nice balcony, where we enjoyed several light breakfasts, and relaxed with glasses of wine (post-beach and pre-dinner)!
The beach is gorgeous. There were plenty of chairs and umbrellas. Towels were sometimes in short supply. There is cold water available at the beach. The beach bar is a fun place to hang out.
The Mango Reef restaurant (located on the property) was excellent, both for breakfast and for dinner.
The front desk staff were competent, but not exceptionally welcoming when we arrived.
The issues we had were primarily with housekeeping services. On our arrival day, it appeared housekeeping only partly stocked the unit with bath linens, and the floor throughout the unit was left sandy. I'm assuming they forgot to mop it. Several times during the week, they forgot to leave coffee packets for the coffee maker and tea bags. One day, they loaded the coffee carafe in the dishwasher. When I unloaded it, I saw the carafe had cracked. I called for a replacement, which I was told would be there shortly. After waiting for an hour, we went to breakfast, came back, and there still was no replacement. It took a trip to the office and another request to get the issue resolved. None of these items were major, just annoyances, but I was expecting a better level of service at the resort. There was also a charge on my bill that wasn't mine. They removed it, but it was just one more thing to deal with.
To summarize, there were some issues, but overall, the Alexandra Resort is located on a beautiful stretch of Grace Bay, and provides an excellent value for the price.
Thank you for your kind review and noting the positive aspects of your visit. We are very concerned to read about the issues you had with housekeeping, and appreciate you bringing this to our attention. We will follow up immediately. Thank you for acknowledging our support of the Potcake Place program - it is one of a number of community initiatives we support, and we are happy that you recognized our efforts.
I wasn't sure what to expect because we had gotten a deal with this hotel as opposed to taking some of the pricier options on the island which were out of our price range.
We had a shuttle pick us up from airport and came to Alexandra. Front desk was very nice/welcoming.
Our room- a studio with a pool view is so nice. VERY CLEAN and comfortable. It's not as small as you might expect with a studio. Balcony is so nice. Overlooks really nice wrap around pool and palm trees.
The bed is so nice/comfy plenty of extra pillow and comfy blanket/sheets. Even has room service. Flat screen tv and DVD player.
We've been here three days and are LOVING it.
Beach is gorgeous. Gorgeous. You could just spend all day on beach with nice umbrellas resort provides and beach chairs. They offer complimentary paddle boars and kayaks and snorkel gear. Free. We tried everything. :) beach is very clean. Wear a ton of sun screen though bc the sun is intense! :)
Front desk can help you get shuttle or cabs--- ask for CEDRIC if you're looking for a cab. He's SO fast getting to you and really SO nice. Some cabs will overcharge but this gentleman is fair and really nice. Drives safely and definitely cares about guests. He had a lot of information for us and recommendations.
Air conditioning in room was great. Room came with mini fridge,sink,bowls/plates and silverware.
There is a safe in the room if you wanted put valuables in.
The pool is clean and lovely and even has a swim up bar.
We would both recommend the Alexandra. It's a great place. Super clean,friendly, and relaxing.
I don't have a single negative thing to say. We are coming back in September!!
Two thumbs straight up!
We are pleased that you are having a fantastic vacation. Sending our very best wishes for you to enjoy the rest of your trip and we hope you will stay with us again.
I have never been out of the US, until this trip and from the moment landing at the airport until I left- the locals were so accommodating!!!
I stayed at the Alexandra Resort from 5/19-5/24 and this trip was the best trip I have ever taken- I'm already planning my trip to go back in August. The Alexandra staff were more than just accommodating, they took the time to get to know you and your preferences while on vacation (i.e. Yollanda and Paul @ Mango Reef)- if I had questions or concerns about anything, including locally, they always took the time to suggest something or ask other staff to assist when needed.
I feel the only reason that other reviewers on this website would have a different opinion of the staff would be due to the fact that they themselves did not want to get to know these locals on a personal level and looked to them just to serve. The locals and staff of Alexandra have an appreciation for life and are not consumed with the fast pace practices of the US, therefore this creates the perfect vacation.
The staff at the Front Desk helped with me with a personal matter a few minutes prior to leaving that saved me one hell of a headache for the rest of the day. The Bell Service (Arnold) goes above and beyond trying to help settle everyone in their rooms at the resort, I even saw him climb a tree to help a lady who's hat fell from her balcony. Housekeeping (Francilla) was in our room everyday providing new towels, etc. and straightening up whatever mess we had made going to the beach every day.
This resort caters to it's guest and treats you as family- I cannot wait to go back. It's truly paradise!!!
We are happy to read that you felt at home during your stay with us, and we look forward to welcoming you back again in August! Thank you for your very kind review.