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Reviews (1,982)
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All reviewsmango reef restaurantswim up barblue havenocean frontfull kitchencaicos dream tourssister propertiestime sharefree shuttlebeautiful beachwasher dryerrum punchgrocery storedinner on the beachhalf bathcoral gardenspartial ocean view
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Reviewed June 2, 2011

Just returned from 10 days (5/16-5/26) at The Alexandra---the hotel exceeded our expectations. We chose it largely based on tripadvisor reviews but were unsure about the "condotel" idea and how it would compare to a full resort. We were delighted by what we found. We stayed in an ocean-view studio which was clean and had a large balcony with plentiful deck furniture. Our only slight disappointment about the room was a lack of stove--but that really was a minor complaint. We enjoyed the kitchenette--microwave/fridge--which allowed us to enjoy breakfasts/cocktail hours/snacks in the room. The service at The Alexandra was unfailingly hospitable. Mango Reef became our go-to restaurant for lunch and dinner with fresh seafood (ceviche, sashimi, all delicious), great variety and reasonable prices. Anderson and Emanuel stood out as incredibly warm and congenial staff, although everyone we encountered at The Alexandra was friendly. The absolute highlight of the place is the pristine beach. We've been to many islands (St. Barths, St. John, Anguilla, Aruba) and this beach was one of the nicest--with silky sand and clear turquoise ocean. The pool area at the hotel is very nice as well (swim up bar being a welcomed amenity) but the beach truly blew us away. In short, there are a myriad of gorgeous, luxury resorts on Grace Bay (notably the Regent Palms next door), but for those who are more budget-conscious, The Alexandra hit the spot.

  • Stayed: May 2011, traveled as a couple
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2  Thank anonymous77722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2011

My husband and I traveled to Turks and Caicos for the first time to celebrate our 25th anniversary. We stayed at the Alexandra Resort and Spa located on Grace Bay Beach (Mon, May 23-Sat, May 28, 2011). We were greeted by a friendly staff and immediately made to feel welcome. We arrived several hours before check in and were encouraged to have a leisurely lunch with the promise that our room would be ready shortly. In the conversation we revealed the purpose for our trip and when we got to our room we were pleasantly surprised to find a bottle of wine, a card, and flowers all over the bedroom of our villa. It really set the tone for our week.
We stayed in a one bedroom 1½ bath villa with a fully equipped kitchen. It was spacious, well-maintained, modestly decorated – perfect for the two of us. Housekeeping came in once a day to clean. Someone knocked on the door every evening to check to see if we needed towels.
We had lots of questions and needed lots of suggestions about where to go and what to do as this was our first time on the island, the staff and the concierge were very accomodating.
The property is well maintained; we are early risers and every morning we would enjoy breakfast on our 4th floor balcony and watch the maintenance staff hard at work manicuring the grounds and cleaning the pool.
Most nights we dined at the Mango Reef. This was unintentional but the restaurant has such an extensive menu and everything we tried was absolutely delicious. Their rum punch and pina coladas were the best I have every tasted. On two nights they had live music a male and female – both were pleasant and sang a variety of soft rock songs. It was a nice touch which made for a relaxing and romantic evening. Reservations are a must if you want a choice seat on the deck, overlooking the water. I thought it would have been nice to have one night of dancing to a live band as well.
The Alexandra is centrally located on Grace Bay Beach, in one of the best spots on the beach and is within walking distance to many of the local beachfront restaurants and resorts.
We unwittingly chose a very quiet week to vacation so there were a few toddler aged children and parents along with the many couples, but never much of a crowd anywhere, with the exception of the restaurant as we got closer to the weekend. There is no real nightlife after 10:00 pm (when the restaurant closes). Partying half the night was not our motivation this go round, we wanted to engage in a few watersports (which were booked for us by the concierge) and then kick back and relax other times. The Alexandra was the perfect place to do this.

  • Stayed: May 2011, traveled as a couple
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2  Thank Ariesdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2011

We have been coming here for close to 15 yrs so we know this island very well and we usualy stay at 2 hotels while here, just to know even more about various places. This happens to be a wonderful place, its not as upscale at The Regent Palm but the staff is excellent and goes the extra mile, the rooms are very clean . They change your towels twice a day and every person here is very accomodating. We liked staying in The Chelsea building which is beachfront and has a large studio. I can honestly say we had no complaints. The pool is lovely too.

Room Tip: splurge and get a beachfront room
  • Stayed: May 2011, traveled as a couple
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1  Thank ELSUSHI921
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2011

We booked unit 3210 through Victoria Leadley Williams of Island Beach Rentals by way of VRBO, link to unit is here: http://www.vrbo.com/139243. Our communication was easy with the exception of my last email going unanswered. Ironically, I was inquiring about the presence if an in-room safe. I printed all of our correspondence and contract and brought it with us. We programmed the safe with no problems our first day and placed cash, credit cards, passports, etc inside. On our second afternoon it displayed an error code and would not open. After notifying the front desk we were told it would take maintenance some time and that they were making an exception doing the repair due to the fact that we were renters as opposed to guests who pay the resort directly. After two visits from maintenance we were told they couldn't open it without the master password from the owners who were unreachable. I emailed an urgent message to Victoria and finally called her from my cell phone to notify her of the problem. She said I should speak with Claudius, the unit's maintenance manager and asked me to reference my paperwork for his contact information where it was nowhere to be found.

After finally locating Claudius’ number and speaking we were informed that the unit recently changed ownership and the new owner did not have the master code and could not retrieve it from the previous owner as he was out of the country. Our only option was to have the safe drilled the next day. So, we cancelled our dinner reservations since we couldn't access our money. Then we contacted the fishing charter we had arranged for the morning to ensure we could pay him after we could access the safe. John Airey, the unit’s current owner then called and proceeded to ridicule us and suggest that we must have forgotten the code. We had in fact been told that the situation was unavoidable due to a malfunctioning battery. I told him that Claudius assured us the safe would be opened in the morning at no expense to us. He said either we would pay to open the safe or have wait until the master code was retrieved from the previous owners which could take several days. He was extremely rude and condescending with me and my husband.

Short of 24 hours later our safe was drilled open. I could never recommend unit 3210 to potential visitors. I'd be wary to book a condo through anyone but the resort due to the Alexandra's initial helplessness. We were overall happy with the Alexandra but are still stung from this unprofessional and insulting confrontation from owner John Airey. We spent one full day of waiting and fretting with no follow up or apology to date from the owner or Victoria Williams. Only Claudius and the Alexandra's maintenance staff were remotely helpful in this stressful situation.

Stayed: April 2011, traveled as a couple
10  Thank hhd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexandraResort, Manager at Alexandra Resort, responded to this reviewResponded May 27, 2011

We sincerely regret the negative experience you encountered during your stay at The Alexandra Resort. As you correctly explained, the unit was rented from one of our condo owners, and not the resort's management company. We are happy to learn that you otherwise enjoyed your visit to The Alexandra and hope that we may be able to directly a unit to you on a future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2011

My husband and I just returned from 8 wonderful days at the Alexandra Resort in Turks and Caicos. It is a great place to stay, with friendly and helpful staff, on a beautiful beach. The resort was clean and attractive. We ate most of our lunches and/or dinners at Mango Reef, the restaurant right on site on the beach and enjoyed everything we ordered. The shuttle to the grocery store was very helpful and worth the cost ($18 for both of us) to buy basic things for our stay. We will definitely return to this resort in the future. The resort was quiet and relaxing, with plenty of chairs and umbrellas, both on the beach and at the pool. We do not have young children and never travel during vacation periods (February through April) and I think that makes all the difference.

  • Stayed: May 2011, traveled as a couple
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1  Thank Darle97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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