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Reviewed 2 weeks ago

Do not come here!!!!! The staff was extremely bothered by us did not accommodate us one bit and when we asked for something they pointed to it and that was it. THERE WAS MOLD IN OUR SHOWERS AND THEY DID NOT UPGRADE OUR ROOM. They stole our 500 dollar deposit and are saying oh we can’t help you call your bank. I have spend less money at other resorts and have been treated like a queen. This was terrible and their staff and service needs to be re-evaluated. DO NOT WASTE YOUR MONEY.

Date of stay: March 2020
Trip type: Traveled as a couple
1  Thank Ilovetravel199512345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Customer Relations at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 1 week ago

Dear Ilovetravel199512345,

Thanks for sharing your feedback. We sincerely regret to learn that your Club Med experience did not live up to your expectations. We understand that you were not satisfied with the overall service you received and we wanted to take the time to personally apologize to you.
This type of feedback is viewed with tremendous concern and has been shared with the resort management. Our GO team is instructed to accommodate all guests requests as quickly as possible. We truly regret that the issues that you reported may have affected your overall opinion of the resort. If you would like to discuss any of your concerns, please e-mail us at us.guestrelations@clubmed.com. It would be our pleasure to restore your faith in Club Med.

Best Regards, -The Club Med Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The whole group (family) I went with absolutely loved the time we spent at Club Med Turkoise. Everything from the place to the food and cleanliness of the rooms were perfect. The same goes for all the activities, parties and shows.
Can't thank enough to Beltran, Isabella, Alex, Jackson, Camille, Mykel, Eden and so many more GOs that made our stay so great. Also a big thanks to all the GOs that put a really big effort to give us an amazing experience at Club Med Turkoise.

Date of stay: March 2020
    • Sleep Quality
    • Rooms
    • Service
Thank AlvaroP726
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Public Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 2 weeks ago

Thanks for your review! We're thrilled to hear that you had the best vacation at Club Med Turkoise and that our G.Os helped make the experience so memorable. We look forward to seeing you again in the future. The Club Med Team

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Reviewed 2 weeks ago

We went in March 2022 for spring break. Amazing Club Med, with an awesome G.O team this year. The sailing armada was such a neat experience, we got to explore iguana island, thank you Emily, Big D, Alexis, and Boris! Overall, everyone was super friendly, and there was a great party scene with Shallen, Lala, Emily, Georgia, Lance, Harrison, Noa, Loic, Yolane and Bronwen! We are definitely considering going back for a third time:)

Date of stay: March 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank Jules7899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Public Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 2 weeks ago

We appreciate your review! It's fantastic to hear that you had such a great spring break at Club Med Turkoise and that you enjoyed the sailing armada. We're already looking forward to your next visit! The Club Med Team

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Reviewed 2 weeks ago

My husband and I braved the pandemic and decided to keep our travel plans. We are incredibly pleased that we did. Everything about this resort is wonderful and far exceeded our expectations! Cuisine is outstanding and if you leave hungry that is your own fault. They offer a ton of options at every meal. Endless activities and very accommodating staff. We highly recommend this resort and we hope to return in the future. Well done!

Date of stay: March 2020
Trip type: Traveled as a couple
Thank Sahmtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Public Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 2 weeks ago

Thank you for your review! We're thrilled to hear that your trip to Club Med Turkoise exceeded your expectations. We can't wait to welcome you back to the resort again in the future. The Club Med Team

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Reviewed 3 weeks ago

We absolutely loved our week at Club Med in Turks and Caicos. Club Med does it right! The GOs (staff) are very friendly and professional. Even in bad weather they adapt quickly to have several activities to choose from. We loved learning from and getting to know the circus and tennis teams. They are so skilled at what they do! Thank you Elliot, Shallen, Tammy, Sambo, Andre, Mitch, and Chanele. All listed, truly went above and beyond to help us have a great vacation. We greatly enjoyed Michelle’s yoga class too and hope to see her again! She’s knowledgeable, encouraging, and overall a great person. The shows each night were the best shows we’ve ever seen at a Club Med. Impressive and hilarious! We were rolling during the music factory. The rooms are clean and beds are comfortable. The beach is unreal! You can’t go wrong staying here. We always look forward to getting to know other travelers and the staff. Everyone is so friendly! It’s unlike any other all inclusive resort. Thank you also to chef/cook Jackson! He was very nice.

Date of stay: March 2020
Trip type: Traveled with family
1  Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Public Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 2 weeks ago

We appreciate your review! It's great to hear that you loved your time spent at Club Med Turkoise and that you enjoyed the yoga classes with Michelle. We're already looking forward to your next visit! The Club Med Team

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