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Grace Bay
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Reviewed 1 week ago

I have been to Club Med many times and was not disapointed this time around. If you love a great beach, sports, good drinks and food, you will be happy!! If you are expecting great luxury, this might not be the place for you... Thumbs up to the wonderful GO's that made this trip even better: Chanel and Mitch at tennis, Big D and Alexis at sailing, Keira at fitness, as well as Sebastien for the great meals!

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank bedbri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Guest Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 1 week ago

Dear bedbri,

Thank you for your feedback. We are delighted to know that you had a good time in Turkoise.
Thank you for your loyalty. We hope to see you again in one of our resorts!

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

First time there. I don't think it's worth the money. For an all inclusive, you have to pay for high-end drinks (like Corona or Jameson -- neither of which are high end!)
- Drinks were inconsistent. Half the time, the Healthy Drinks were made using simple syrup or sugar, not follow the recipe, etc. We gave up after multiple times and stuck to the wine, which was subpar.
- While the policy says not to hold pool loungers, most were taken constantly. We were even yelled at by other guests who argued that an empty one should have been held. We gave up and stuck to the beach during the day.
- We were rarely service drinks with meals (unless at Sharkies Steakhouse) & had to ask for cutlery, napkins, etc. By the end, I was getting my own water/wine.
- tiles were coming off the floor of our shower in our room.
- we had a homophobic experience with one of the other guests who insulted us for no reason at all. No other guest/employee said or did anything. I think they were in shock. We were disgusted and were glad to it happened on our final night.
- Overall, this vacation was not worth the money we paid. The islands, however, are beautiful.
I would classify the resort as nice but inconsistent.

Date of stay: February 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
1  Thank Marc L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Guest Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 1 week ago

Dear Marc L,

Thank you very much for your feedback. We are sorry to hear that your stay didn't live up to your expectations. We've passed your comment on in order to improve ourselves. In fact, we take our customers' feedback extremely seriously.
We hope to see you again soon!

Regards,

Report response as inappropriate
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Reviewed 1 week ago

We spent one week at Club Med Turkoise and had a great time.

Pros:
The staff are amazing. We spent a lot of time on the trapeze which was a blast and the team made us feel 100% safe the whole time. Elliot, Tammy and Sango were truly amazing. We also went scuba diving for the first time ever with Kristin. Once again, the training was excellent and professional and we had an absolutely amazing experience that we look forward to again. The beach is also amazing... probably one of the most beautiful I have ever seen.

Things that could use improving: The food is hit or miss. Some days it was amazing, other times it was a little bland and felt more like a college dining hall. The gelato station was AMAZING day in and day out though. Also, we spent $80 to have someone help pick our room. We requested to be FAR away from night time parties so we could sleep without disruption. Well, the exact opposite happened. Complete failure on their part on that aspect.

Overall a great experience though.

Date of stay: February 2020
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Guest Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 1 week ago

Dear Michael M,

Thank you for your constructive feedback. We are delighted to know that you had a good time with our staff. We've passed your comment on to them for their information and consideration of the areas of improvement.
We hope to see you again soon!

Best regards,

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Reviewed 1 week ago

All was great. The only complaint I have is there are not enough spots in the shade on the beach. People wake up 4 am to claim any spots on the shade and hog them up all day whether they are using them or not. There are cabanas for four people and two people refuse to share with two others. Having had skin cancer in the past it was almost impossible to find a shady spot. You should get umbrellas or have a policy that people cannot hog lounge chairs under the shady spots all day,

Date of stay: January 2020
    • Value
    • Location
    • Service
Thank pana33333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Guest Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 1 week ago

Dear pana33333,

Thank you very much for your feedback. We are glad to hear that you had a great time in Turkoise.
We've passed your feedback on to the resort for their consideration. We hope to welcome you again!

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

My first clubmed vacation was absolutely memorable !! Clubmed turkoise surpassed my expectations. The entire experience from start to finish was very enjoyable. The size of the resort is perfect. Staff are absolutely amazing! They make you feel welcome from the minute you arrive until the day you leave. We were a group of 9 who were greeted immediately upon arrival with our room keys ready! There was no wait ! Joins departure the team gathers to say farewell until your transportation leaves the Resp Rt. The G.O’s were always pleasant , smiling and ensure you felt welcome! They were very sociable and often joined us for meals. The food is very good and lots of selection at the buffet for every taste ! You never had to wait for a table , room for all ! We booked a wine tasting tapas at the wine bar and we were very pleased with the experience ! Chantal was very knowledgeable and made sure we were well informed ! Sébastien prepared the perfect tapas to accompany the nice wines! The sharkie’s Beach grill’s happy hour was always enjoyable with a live performance that made the guest want to get up sing and dance ! The evenings were also so much fun !! G.O’s once again made every evening memorable and lots of fun !! I highly recommend this resort to anyone who wants to have options to relax or dance the night away !! I am truly impressed with all the G.I’d especially Mickael, Angie, Fred, Drew, Lance et Vanessa !!! What a team !! I’m pretty sure I’ll make my way back there some day ! And now I understand why some guests have been there more than 7 times !!

Date of stay: February 2020
Trip type: Traveled with friends
Thank Mychele1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClubMed, Guest Relations Manager at Club Med Turkoise - Turks & Caicos, responded to this reviewResponded 1 week ago

Dear Mychele1980,

Thank you for your feedback. We are delighted to know that you had a memorable vacation in our Turkoise resort. We've passed your message on to the resort for their information.
The whole team hopes to welcome you again soon!

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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