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Reviewed August 13, 2018

Overall we thought the hotel was excellent and would stay there again if we came back.

We were greeted by name by multiple staff members when we arrived (with a rum punch) and were personally walked to our room by one of their staff members.

The pool is excellent and had plenty of seating. Service was friendly for the most part but was a little slow at times.

The beach was also excellent -- white sand, plenty of room, comfortable chairs and helpful attendants. The food/beverage service was also a little slow at times on the beach, but wasn't a major issue.

The room was modern and spotless with a good view of the ocean from the balcony, and they also had a bottle of champagne waiting for us in the room when we arrived (it was our anniversary). The housekeepers were top notch the entire time.

The included breakfast each morning at Stelle was very good -- wide selection with different items each day and a very friendly omelet attendant.

We also had lunch at Zest one day (fish tacos) and they were pretty good. We had dinner at Zest one night and that was good too.

We were debating whether to stay here or Grace Bay Club and we went to GBC one night for drinks. GBC was nice but we preferred the set up at Gansevoort.

Again, everything at the Gansevoort was excellent -- the layout of the resort, the staff, the rooms, the pool and the beach.

  • Stayed: August 2018, traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank douglassjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosjeVE, Manager at Gansevoort Turks + Caicos, responded to this reviewResponded 4 weeks ago

Dear Douglassjeff,

What a wonderful feedback regarding your experience with us at the Gansevoort Turks + Caicos, thank you!
We are so happy to know your holiday with us was excellent, from room, food and pool & beach, it sound like you truly enjoyed all our facilities. Your kind comments about our team are very much appreciated as well as they are most important to us.

We would love to welcome you back for your next visit to Turks & Caicos and very much look forward to meet you again.

With kind regards,
Josje

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2018

The hotel is very nice with a modern style and very clean. The staff is very welcoming and were ready for us upon our arrival with welcome drinks. The check-in process was quick. We were led to our room which was an oceanfront suite on the fourth floor.
The room was very modern with a balcony, living room, full kitchen and dining room, king-size bedroom with a large full bath.
The kitchen is very well-stocked with everything necessary to cook or make drinks. Ice is refilled every day by the housekeeping service.
Of course, the most incredible part of the hotel is the beach, which is simply one of the best I've ever visited. White Sands, turquoise waters, and great sun. There is plenty of seating and shade available.
The service at the beach can vary from excellent to poor depending on the day and staff. This would be my only complaint. On the first day we ordered champagne, which was brought, opened, and served as expected. The waiter came by periodically to offer food and beverages. On the third day, we ordered champagne, which was brought to us one hour later and handed to us closed. The waiter never came back the rest of the day.
The pool area is very nice, with plenty of seating as well. Service at the pool was always solid.
The concert was able to arrange for dinners and transportation without any problems.

Room Tip: The ocean view suites are amazing
  • Stayed: August 2018, traveled on business
    • Location
    • Cleanliness
    • Service
3  Thank LotusDragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosjeVE, Manager at Gansevoort Turks + Caicos, responded to this reviewResponded August 11, 2018

Dear LotusDragon,

Thank you for taking the time to leave such positive feedback on Tripadvisor about your experience with us!
It delights us to know you had a wonderful stay and we are so happy you fancied the concept of our resort as well as our modern rooms with all its features. We feel so fortunate with our location at Grace Bay Beach and it sound like you choose to stay at this blissful part most of the time. Your constructive feedback with regards to the service on the beach is very much appreciated as we continuously strive to improve our services, thank you!

It was a true pleasure to have you as our guests and we hope to have the opportunity to welcome you back.

With kind regards,

Josje

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Reviewed August 6, 2018

Honestly, I had not heard of Gansevoort Hotels until I booked our trip to Turks & Caicos. Best decision ever! The room, the amenities, the food, the location, and the views were second to none! But it was the unbelievably outstanding service that set the Gansevoort a part from the rest! The entire staff was so pleasant and professional the entire time. They continually went above and beyond making each day more wonderful than the last. Thumbs way up! We'll be back!

Stayed: July 2018, traveled as a couple
Review collected in partnership with this hotel
1  Thank RRPIPER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosjeVE, Manager at Gansevoort Turks + Caicos, responded to this reviewResponded August 11, 2018

Thank you, thank you! We are so happy to know that you feel staying with The Gansevoort was the best decision ever!
It not only delights us to know you absolutely loved all the features of our resort. But most importantly, we are so grateful with your kind words about our team and their service. They take much pride going above and beyond for our guests to ensure they have a more than wonderful stay. And they are so excited and proud with your review, thank you!

We will be waiting with open arms for your return, hopefully very soon!

Kind regards,

Josje

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Reviewed August 6, 2018

Gansevoort is a luxury not crowded hotel in one of the best beaches in the world, with all you need to enjoy a wonderful vacation. It has a great spa, gym, 2 restaurantes , swimming pool, bar, a lot of activities including water sports into the magnificent Grace Bay Beach, a sandy like flour in a wonderful turquoise and quiet sea.

Stayed: July 2018
1  Thank dguti2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosjeVE, Manager at Gansevoort Turks + Caicos, responded to this reviewResponded August 11, 2018

Dear dguti2018,

Thank you for your kind words! We feel blessed with our perfect location at Grace Bay Beach and so happy to know you enjoyed it too, having a wonderful vacation with us.

We hope we have the opportunity to welcome you back soon!

Kind regards,

Josje

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Reviewed August 6, 2018 via mobile

My wife and I stayed for 5 days and 4 nights and it was heaven! We pretty much stayed on the resort th whole time and as everything we needed.
The rooms were gorgeous and the ac worked great! Beautiful and functional rooms with outstanding views!
The staff was always very nice and accommodating. Had an issue with slow service at Stella the first night but spoke with the manger and they not only took care of if, but I had no other issues the rest of the trip.
The pool. OMG the pool!!! It’s gorgeous with plenty of room and excellent service.
Can’t say enough good things about this resort and can’t wait to go back!!!

Stayed: July 2018, traveled as a couple
3  Thank Derrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JosjeVE, Manager at Gansevoort Turks + Caicos, responded to this reviewResponded August 11, 2018

Dear Derrick M,

It elates us to hear your honeymoon with us was like heaven!
And we are so grateful to know you enjoyed the overall service and our accommodating team, they are our true stars! We once more apologize for the service issue on the first night and are happy to know it has been recovered fully during your stay with us. The ocean views and sunset from the rooms are absolutely amazing indeed, and our pool is a true eye catcher. We are happy your enjoyed it so much!

Thank you so much for your kind words, we can't wait to welcome you back soon, maybe for your anniversary?!
We look forward to it!

Kind regards,

Josje

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