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“Another great trip with Westjet!”
Review of WestJet


Reviewed September 24, 2017

We chose Westjet again this year for our vacation and it didn't disappoint. On both flights, all staff were smiling, helpful and courteous. It's so refreshing to fly with this airline -- everyone is polite and know their jobs well. On our return flight home, we upgraded to Plus (for the first time) and it was awesome. It was great to have the TVs on back of the seats again (rather than the Ipads) and they served McDonalds coffee -- again, awesome!! Westjet has never disappointed us yet.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ginnie2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,026 - 4,030 of 8,743 reviews

Reviewed September 24, 2017

Here is the thing you should know before you buy a bargain ticket from Westjet and especially through travel agents:
1. even though the itinerary will show one luggage when you finally buy the ticket, you will see there is no luggage for 8000 miles of travel. Then you call them, and they will tell you that you can only do that during online check-in which is only before 24 hours of flight.That is also subject to availability. That means everyone will be pouring in on their website to buy luggage which other airliners provide for free. Now you are kicking yourself for a £50 less ticket price. Well, that is not the end of the ordeal. Soon you will be heating your head on a hard wall.
2. you can only upgrade during check-in, subject to availability. So now you will keep everything you do before your trip and sit in front of a computer so that you can upgrade for baggage and some meal!
3. Now you will learn, that there is no breakfast even if you pay, no entertainment, no blanket, and will start wondering if they have a toilet on board! Do you need to buy toilet trips? How many trips are allowed?
4. If you cannot upgrade to a decent seat for not be able to rush in for first 24-hour slot, you embrace your fate with a miniature seat from the set of Alice in Wonderland for an western adult, then be prepared for cramps and rubbing shoulder with other passengers, brushing their body's intimate parts with your ones unintentionally when you are reaching toward the gangways to exit, without luggage, hungry and cold wearing a diaper.

I have drawn my conclusion; you can draw yours.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2017

Just arrived back from Dubln via West Jet. Service on plane was similar to other airlines. This particular flight was 4.5hours, no tv and no headset use. Well if you download West Jet app you can use your personal device but for those travelling without a phone, iPad etc. you are charged $6 to rent one from West Jet. This is not good service. I am a seasoned traveller and these little things like a headset or tv make travelling more enjoyable. We also paid an extra $25 each way for each person for choice of seats. This is a total ripoff. After paying the price we were given very little choice of seats. Our seats reclined a mere 2 or 3 inches. Seats are cramped together and very uncomfortable. I am surprised that West Jet would be allowed to use these aircraft on flights over 4 hours, too small and too cramped. West Jet has a good name but my personal experience cannot support this claim. There should be more space, more legroom and at least a outlet to listen to some music. My advice to you, before you fly check out reviews thoroughly!!!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mellowCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2017

The flight was good but the only thing is they don't have a tv. For us it was not bad because the flight was short. The crew were nice and same thing with the luggage person.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Nancy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2017

Always enjoy a Westjet experience as booking, checking in and boarding is a pleasant experience. For vacation packages they offer a wide variety of options and prices.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.