Worst customer service ever. I had to make changes to my flight do to a medical emergency and having to go to the hospital on the day of my flight and having surgery. They offered a voucher that was supposedly worth $3000 pesos and when I was finally able to fly and tried booking my flight that was only $2000 pesos, the voucher wouldn’t cover the full amount and I had to pay an additional $500 pesos out of pocket. Don’t even bother buying the insurance for your flight. It doesn’t cover anything. They charge a fee to honor the insurance, they charge a fee to rebook your flight, they charge a fee because the vouchers they offer doesn’t even cover the entire fare of the flight. And they charge a fee if you pay in dollars because they have to convert it to pesos. Worst airline ever. If you can avoid flying with them, please do so. Not worth your time or money.