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“This lot condone theft”
Review of Virgin Atlantic Airways


Reviewed 3 weeks ago

First off, the flight was distinctly average, plane (747), was very tired, service was decent enough, food, if you like cheese was OK, no other choice.
However, my gripe, which has not been looked into in any way by Virgin, as it is now 10 days since i complained, surrounds taking a set of golf clubs. I went to check in, and was pointed to a pop up desk, not the standard desk. Checked normal bags in Ok, came to the clubs, and was then told £80, but it had to be cash, as the pop up did not have a working card machine. In full view i then went to a cash machine, paid for return carraige, but was given no receipt. On the return flight, again, checked in, and found out as no recepit, no way to get clubs back, so had to pay again, when queried, they took the view i was lying, when in fact THEIR employee had stolen my money, luckily the clubs mad it. As i said i complained on my return via the survey form, and have heard nothing. I thought BA were a shambles, this lot are a bunch of crooks.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank guycarr360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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197 - 201 of 13,792 reviews

Reviewed 3 weeks ago via mobile

Travelling on the 747 we decided to go upstairs into the bubble. Great service, excellent crew and such a pleasant flight. Only thing that spoilt it was the complete opposite on the return flight so although we loved the outbound, we booked BA for 2020.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank D7156RHmarieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

After a great trip to Southern Dunes we were really disappointed with the return flight. Broken seat back entertainment system, items missing from meals and dirty blankets. We were sat near the galley area and could clearly hear the staff badmouthing customers further down the cabin. There was rubbish on the floor from the previous flight. At drinks service one of our rows was missed out, when we asked if they could come back i got a death-stare and an arsey 'alright'. Had a survey come through on return and completed honestly. Heard nothing. Had a great flight into Orlando so will post a positive review for that one

Date of travel: April 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank D7156RHmarieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Excellent flight from JoBurg to Heathrow. Staff very friendly, food good compared to other airline food and service very good.

Date of travel: September 2019
2  Thank 904michaeljohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

I would never fly any other airline for long haul now. Virgin are the best in the business, brand new planes, friendly and happy staff and everyone goes the extra mile. Good food on a plane and excellent attention by all staff on the ground and in the air.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank adamich123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.