First off, the flight was distinctly average, plane (747), was very tired, service was decent enough, food, if you like cheese was OK, no other choice.
However, my gripe, which has not been looked into in any way by Virgin, as it is now 10 days since i complained, surrounds taking a set of golf clubs. I went to check in, and was pointed to a pop up desk, not the standard desk. Checked normal bags in Ok, came to the clubs, and was then told £80, but it had to be cash, as the pop up did not have a working card machine. In full view i then went to a cash machine, paid for return carraige, but was given no receipt. On the return flight, again, checked in, and found out as no recepit, no way to get clubs back, so had to pay again, when queried, they took the view i was lying, when in fact THEIR employee had stolen my money, luckily the clubs mad it. As i said i complained on my return via the survey form, and have heard nothing. I thought BA were a shambles, this lot are a bunch of crooks.