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“The friends and family airline...just not your friends and family”
Review of Virgin Atlantic Airways


Reviewed December 12, 2017

What has happened to Virgin....they used to be great 10 years ago but it's all gone a bit wrong.

Flight back from Cuba...upon checkin in we were told due to a very full premium economy cabin we wouldn't be sitting together...instead we'd be on opposite sides of the plane. Well I guess these things happen...

Except on boarding...I'm sitting next to a guy who's friend is sitting in the seat behind....next to someone is travelling alone. So we swap so at least someone is sitting next to the right person...bit odd!

But then all becomes clear when a large group of virgin "friends and family" turn up having just been upgraded from economy. But being upgraded isn't special enough...no they all have to sit together and the rest of us...well we don't actually matter so we can just sit anywhere!

Poor Virgin...now on my list of airlines to avoid. Rule of thumb...people who pay for flights come first...otherwise your airline won't be around very much longer!

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4  Thank London_Rocks99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,371 - 3,375 of 9,695 reviews

Reviewed December 11, 2017

Managed, after three previous flights to get a window seat. The headset was broken on arrival at seat which we pointed out to the hostess she said she would change it. This did not happen we ended up sharing a headset. Food was good, found the leg space OK.
Only time I have felt travel sick was on the 3 flights before this one when we were in seats at the very back where there is no view out and stuck behind the crew rest room and between galleys really claustrophobic.

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Thank 2DHs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2017 via mobile

We have flown Virgin Premium before and it has been very good but this trip was shocking.
Firstly we had disruptive passengers which took over 90 mins to remove from the plane, then they de-ice the plane for a further 20 mins, the seat space was no different to Economy Class (poor hubby had to bend his legs into an unnatural position - one leg in aisle and one under my position), a vegan meal was pre-ordered yet they could not supply dairy-free milk, I had to have black tea, they only had one red out of 3 on offer, the food was bland and disgusting - the vegan and chicken tikka masala and you get dropped at Terminal 1 which is the older side and not as nice or easy to get through.
So, in short, if you want to go to Dubai, fly Emirates!!

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Thank Amanda25904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2017

The seats were comfortable and the legroom was good. We were served with drinks on arrival at the aircraft and newspapers shortly after take off. The menu choices were varied and the food as good as aircraft food can be. We were also served with snacks on the way out as it was a long haul flight. Pleasant cabin crew and overall a pleasurable experience.

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1  Thank 356wendyjohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2017

The service and flight crew was excellent. The food in economy was good. I ordered vegetarian and the meal was pleasantly surprisingly delicious

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Marolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.