We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“As usual a wonderful flight.”
Review of Virgin Atlantic Airways


Reviewed August 30, 2017

This was my return flight to London, it was as my London Atlanta flight excellent, the service and attention were great, lovely food, great wines and the bubbly was great too !

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ladyhebdige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (10,098)
Traveler rating
Traveler type
Time of year
Language
  • More languages

4,894 - 4,898 of 10,098 reviews

Reviewed August 30, 2017

Exceptionally bad checking in experience followed by a highly disappointing seat comfort, space & quality of food. Especially when compared with last experiences with the same airline & when compared with competitors equivalent. This was a very new aircraft & expected much more from Virgin. To cap it all my entertainment system kept losing sound throughout the flight.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ram0999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2017

Interior design of aircraft is impressive but it falls short on comfort. I found the seats quite uncomfortable because they seemed to tip upward at knee level. In flight entertainment was short on good options in my opinion. The food was not very good. The staff were pleasant. The flight was on time. Once the person in front of me reclined their seat, I was severely restricted in being able to eat my breakfast and exit my seat during the night as were my fellow passengers on the window and middle seats.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2017

Paid extra for a lounge and extra leg room, well worth it. Staff in lounge friendly and attentive. Cabin crew informative at all times.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank lolly018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2017 via mobile

▪️Ten hours of flying with the passenger in the row in front mainly reclined.
▪️Seats recline too deeply for the 38" seat pitch.
▪️Cost is relatively high for the product.
▪️Food and beverage service were good.
▪️787 aircraft was supposed to be a game changer. It has not been.
▪️WiFi purchased service worked poorly

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
Thank packcal p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.